5/5 Dianne C. 2 years ago on Google
We've
just
returned
from
our
two-week
stay,
having
been
coming
to
this
hotel
every
year
for
22
years
(missed
last
year
due
to
Covid
restrictions).
Setting
the
tone
.....
imagine
getting
off
your
transfer
coach
to
be
greeted
by
name,
with
a
welcome
drink,
by
most
of
the
Management
team,
including
Mr
P,
Rudi,
Roddos
and
Gareth.
A
VIP
welcome
no
less.
Check
in
was
very
smooth
and
again,
to
be
looked
after
by
Katrina
and
Eilida
(spelling?
Sorry)
along
with
other
Receptionists,
and
given
the
same
room
as
we've
asked
for,
completed
our
welcome.
The
hotel
itself
is
so
clean
and
cool
-
the
air-con
is
much
appreciated
-
yet
I
swear
the
cleaners
are
invisible...
very
discrete.
The
refurbished
bedrooms
are
really
good
-
quite
a
bit
more
room
for
clothes
(we
asked
for
and
were
given
extra
coat
hangers)
and
more
3-pin
power
plugs
installed.
Another
new
thing
was
having
a
bottle
of
water
left
every
day
for
us
(which
can
be
refilled
upon
request).
The
new
restaurant
is
a
big
improvement.
The
layout
took
some
getting
used
to
after
so
many
years
but
is
so
much
better.
We
mentioned
a
couple
of
things
to
Rudi,
Michael
or
Raphael
and
our
comments
(minor
things)
were
taken
on
board
and
acted
on.
The
food
and
choice
was
absolutely
amazing....
the
new
Chef
has
certainly
made
her
mark
already.
The
bar
service
is
second
to
none!
Choice
and
measures
....
hic!
Yes,
local
brands
are
used
but
they
still
hit
the
mark
and
Jenny,
Olympia,
Bobby,
Thomas,
Tommy,
Eli
and
many
more
servers
kept
the
drinks
flowing!
Poolside
-
clean,
great
water
temps,
safe
and
good
to
see
the
lifeguards
upholding
the
safety
aspects.
Slightly
disappointed
in
seeing
guests
taking
food
around
the
pool,
despite
regular
requests
not
to,
but
the
staff
soon
cleared
away
any
plates/beakers/trays
etc.
The
new
entertainment
team
-
Gareth,
Hannah,
Ollie,
Kirsten,
Harry
Robyn,
Tilly,
Ginny
and
Arto
were
so
talented.
Organising
sports
and
games
during
the
day
then
putting
on
spectacular
shows
at
night.
'Around
the
World'
gave
us
goosebumps
...
superb!!!!
We
even
made
use
a
few
times,
of
then
in-house
shop
which
has
everything
you
may
have
forgotten.
Overall,
another
top
class
stay
at
the
Phaethon
-
Thank
you
one
and
all.....
see
you
in
2022.