We took our kids here as part of their big Christmas gift, and the whole family had an amazing time. With being able to get food and drinks in the water park, we didn't have to leave for the entire day. We also appreciated the on-site Dunkin Donuts for breakfast. The water slides were perfect for kids and adults and we all had so much fun! The rooms were nice as well and had plenty of room for a family of 5. We will definitely be coming back!

Great wolf is a great place for kids. We had a really good time and the kids had a blast. The room was beautiful but definitely needed more cleaning. Especially the bathroom and carpets. We couldn't keep our food out because of the gnats in the room and the person at the front desk had even told us not to order food to late because you couldn't leave it out because of the gnats. The sleep sofa was very hard to get out and fold up and didn't look like it had been clean in a while. We have been to the one in concord NC and it was amazing. I would prefer that one over this one with the amount paid it is definitely different. The activities for the kiddos were nothing like concord and the staff doing the activities need a little more excitement when doing the programs. It was still fun but you need someone who enjoys being silly and goofy for the kiddos.

We had a great time. The rooms were clean and comfortable but minimal. The curtains are made of plastic. Which, now that I think about it, is probably smart because the place is for families with kids, and kids are messy. We brought our own food which saved us a lot of money. The water park was fun! There were water slides for each of my kids age levels (6,10,12,15). There's a ton to do but we only did the water park and the dance party because I'm that mom who didn't want to spend a $$$$$, which you can easily do at the Great Wolf Lodge. What is nice though, is that they have room sizes that fit large families and they provide plenty of towels in the bathroom. If the room says it sleeps 6-8 there are 8 towels in the bathroom. I appreciated that detail.

Sadly, the lack of safety measures- and the customer service- was dangerous, dishonest and unacceptable and resulted in an injury that an employee lied about and threatened me over. Giant incident here: Our daughter (3 years old) went down the right kiddie slide (there's 2 back to back, see pic). Another kid (larger, stronger, much older) saw her wading across, purposely went right as my daughter was passing, and kicked her hard in the kneecap. Our daughter sustained a knee injury, cried out in pain, and I picked her up. (The other kid laughed, and the kid's parents couldn't care less. Go figure.) Note: The park --requires-- all parents to point out any dangerous activity (see their own sign, below). Having the common sense to understand it's important I remain calm in these situations (otherwise it gets turned around on you), I *calmly* got the lifeguard on duty's attention and asked him "Hey, that kid just purposely slid down and ran into my daughter's knee, she's hurt, don't you think that maybe you should talk to the parents and let them know for their kid to be more careful?" The lifeguard (see photo below)- rather than talking to the parents at all- *lied*, claimed "there's no life guard watching the slide, the slides are not watched! Do you need me to get a manager?" Threatening me with me being in trouble for simply pointing out dangerous actions. He also huffed up his chest and leaned towards me in a sketch way. So I said "Yes, a manager would probably be a good idea". The manager came over, and immediately after hearing what happened, agreed 100% with me and my wife. She pointed out that the employee had also lied about something else: The manager said that the lifeguard's job IS to watch that specific kiddie area with the 2 slides, and that if I had brought it up, the employee definitely should have talked to the parents. And also, the manager confirmed that the employee shouldn't have tried to scare me for pointing out unsafe behavior/injury, especially considering the park *requires* you to do it. They offered me a free room or money off, I said no. I pointed out the employee threatened a customer, (not just with his words but also body language, like guys do before a fight) and also that the employee had lied to my face, endangered my daughter, and that the employee is likely to endanger other children. So I said the only thing I want- for the good and safety of every child at that park- is for the employee to be terminated, asap. The manager was leaning towards retraining, but this isn't a training issue, it's a moral conduct issue. The employee admitted he wasn't watching the slides he was supposed to watch. He also lied and claimed no lifeguard is even watching them. He also threatened a customer. At this point, the park IMO doesn't seem safe for kids, because an employee of the park is doing all of this. Note: The manager was nice, and got our daughter an ice pack (for what it's worth), but ultimately if the employee stays then I can't recommend this park. Because this employee is putting kids in danger.

The water temperature was way too low. Multiple people were complaining and children, not just ours, were shivering. It was so cold that or son's lips were turning blue and although he wanted to go on the slides and enjoy the activities, he mostly wanted to be in the hot tub because "it is warm". On top of that, it seemed as though the air conditioning was on and blowing most of the time in the pool area resulting in an even colder experience. There were multiple problems with our room also, which we did notify staff of multiple times, such as the sink not draining, outlets not working, etc. These issues were not resolved during our stay. The beds are very uncomfortable also.

When you go here have the expectation that the experience is designed for your children to enjoy themselves. It is perfect for Birthdays and Holiday Celebrations. Age Range recommendations: 3 to 16. The room was very clean and everything was functional. The employees are friendly and seems like they aim to please. The Meal Deal is highly recommended. The Thanksgiving Dinner was pretty good. Activities available: Indoor Water Park, Mini-Bowling, Laser Tag, Arcade, magic wand treasure hunt, Build a Bear, Gift Shop. Recommendations: Make the treasure hunt gold coins actually worth something. Example: exchange gold coins for arcade play time.

We had an amazing time celebrating my little one's birthday. The water park is functional, and well-kept. There will be kids everywhere so bring your patience. The suites are extremely outdated. In addition, there was dust, dirt, and hair left in multiple spaces in the room. There are plenty of activities for the kids to get into while staying at the lodge. Overall, we had a great time; my little one loved it! **Be sure to get a birthday button and special wolf ears if you're celebrating a birthday.

Came for 2 birthdays... was checked in by Crystal!! She is the bomb. Com!! I loved her!! She made my stay the best ever!! I've been here several times, but nothing tops this stay!! Her manager Kyle was just as good.... rooms needed some housekeeping work, but other than that, everything was awesome, thanks to Crystal!!! U rock girl... keep up the excellent work!! Need more people like you in this world.... very patient kind respectful understanding & caring!! Good people!!

A good place to relax with children. But unreasonably expensive. For this level of the hotel and the lack of renovation, the price is completely incomprehensible. But guests come in large numbers, so the owners take maximum earnings from the hotel. We checked in on Thursday and it was not yet crowded. On Friday the hotel was already full. It is clear that the hotel is quite old and not modern, but the children really enjoyed it. The water park is okay, but I warn you that there is a slippery floor. The staff is attentive and friendly. Quests are strangely designed. The children were captivated throughout the two days. The room we found was clean and spacious. There was an unpleasant smell, but we got rid of it by opening the balcony. We will not go to hotels of this franchise again.

Overall great experience vacation experience! They do a good job keeping the focus on kids and family, making all events and attractions suitable for young people. Staff were all friendly, upbeat, and professional. They are accommodating to everyone. Prices were fair on some items but others like beer were way too high for the setting. But overall prices for attractions were reasonable and comparable to other places. We were very impressed with the amount of things to do at the water park. They packed a lot in that small space. I would suggest they offer other food items to be purchase besides just pizza. The kids had a blast! We will definitely be going back.

Kids had a great time and glad we didn’t experience any of the issue some have reported. Everyone was very pleasant and helpful. All the young adults running the rides during our trip before Christmas were AWESOME and so courtesy. Picture with Santa was the icing in the cake :-$

Nice close family vacation. Waterpark was fun the kids enjoyed it. Service was good my only downfall was the room. The tables didn't seemed like that were ever wiped off "lucky me I always travel with my own cleaning supplies". The carpet was old leaving the room with a funky feet smell. Not to mention the roach that was occupying the room with us. I understand people may bring these from home, but maybe try to have an exterminator come and spray a few times out the year.