Canadian tire has what you need and what you don’t! If you need something, you can usually bet that Canadian Tire has it in stock. If you don’t need anything and just want to do a bit of shopping you can usually bet that Canadian Tire will have something that strikes your fancy! Might even be heavily discounted! The renovated store looks great.

I’m 43 years old. I’ve been going to Canadian tire since I was a little boy. And I’ve loved it. It was a great store. But since I became an adult and started going there for my own reasons. The store has done nothing but get worse. Customer service is almost nonexistent. I don’t know what you’re paying the employees but Maybe there needs to be some more direction from the supervisor positions. Unless I go into that store and find it myself and take it to the cash myself I have a horrible experience every time. It is pointless to even go there. I don’t know what the problem is, nor do I care! One thing I do know is, I’ll do my best not to ever go to the store again! Princess auto here we come!

Canadian Tire is a place with a bad reputation of finding in store help however with the addition of the automated assistance screen, recent visits have been great. We have found our items and left the store in record time. The store has been super organized and clean as well.

Mixed experience shopping here. The store is large with many departments and quite a variety of products. Canadian Tire offers online shopping/in-store pick up which might be the way to go and locating items in store can be challenging. I can only give 3-stars because the sales team is rather poor. It's sometimes impossible to find anyone to help. Often, they don't know or understand what you're asking for and need to find a second (sometimes third) sales person. Once I was told they didn't have what I was shopping for but the online inventory said they did, and I eventually found it on my own; I can only assume the team member didn't want to be bothered looking. Returns are typically hassle-free (obviously keep your receipts). It's a big store so be prepared for a lot of walking and it's not a place to just pop-in to pick up a part. Whether well-earned or not, the auto service department has a very poor reputation - so poor that I won't even try it

Yet another smooth curbside pickup order today. They answered the phone quickly and within minutes we're bringing the stuff to my vehicle. I've had good service many times now on curbside pickup. I'm happy and will continue to buy from Canadian Tire Charlottetown. Much appreciated.

i get disrespected by a person name paul in seasoal department ,i was asking about a product from an associate and paul came there and told the associate thats not your department and not your job ,call someone from another department and do your work , if canadian tire helps coustmer according to the department please mention every department on name tag of also

Just tried to use their curbside pickup. I arrived on location, called the number posted outside. No one answered and it went to voice mail. I went inside and was helped promptly. I let them know I called the number outside and that it went to voicemail. The employee acknowledged that the number was not working. I'm at a loss why any business would offer curb side pickup, post a number they know does not work, and do nothing to fix it. When I walked in, one of the employees behind the counter were doing nothing at all. Maybe they should be doing something about their nonexistent curbside pickup service. It honestly should not even be an option if they knowingly cannot fulfill it. Everyone was very nice and polite though :)

Recently the planer for my woodworking business was starting to have issues, so I decided to start shopping around for a new one. The DeWalt 735 was on my short list. I saw that CT had it on sale, but there were only two left. I didn't have time to buy it right away that day so my plan was to sit down at my computer that evening to buy online then pick up in store the next day. I tried getting onto the website that evening around 7pm but nothing would load. I tried my laptop, my wife's laptop, my phone, my desktop, and both Google Chrome, and Microsoft Edge, yet it just wouldn't load. Presumably the website was just down. I proceeded to contact the store at about 830pm knowing I wouldn't make it there before they closed at 9. I explained that I was concerned I'd miss out on the planer since there were only 2 left, and that I just couldn't buy online since the website was down. The first person working at customer service curtly said "I'll transfer you to hardware" after hearing my story. No niceties at all. Next the man in the hardware department upon hearing the same story simply said "no we don't do that" and tried to rush me off the phone. I reiterated I wasn't asking for anything special, I simply couldn't buy it online since the website was down. Surely an exception could be made in lieu of that issue. Again he rudely said no, and tried to rush me off the phone. I asked if there was someone in management that I could talk to, who might have the power to make such an exception. He begrudgingly transferred the call. I was on a brief hold but got bounced back to him, I stated who I was and that the transfer didn't go through. He said "he would only try to transfer me once more" or I was SOL I guess... Next I was bounced back to the very rude customer service worker, to which I once again had to explain my call. "ok hold" in a curt response and finally I had some sort of person in Management. Julie was this person's name, and once again I relayed my story. She first off accusingly asked my "how I knew there were only two left" if the website wouldn't load. I explained how I saw it on the website while I was scouting the planer out (at various retailers) online earlier that day. She made no mention of having a policy against holding an item, but unpleasantly replied " fine I'll have to see if we have it". After a several minute wait on hold she came back, same unpleasant disposition, and stated "we have it but you better be here at 9am or it's going back on the floor". Taken aback a bit I said "it wasn't necessary to talk to me so rudely, I wasn't asking for anything extravagant, it wasn't my fault the website was down, and had it not been, I wouldn't be calling and would have already paid for the planer" Her reply was, "it's not my fault the website is down, name for the hold". I said I understood it wasn't her fault and was in no way blaming her, but nothing justified the attitude she was giving me. I had been completely cordial to her throughout the whole call, when she had been downright rude from the start. "fine , I didn't think I was being rude, I need your name for the hold" At that point I had enough, I wasn't giving this lady my name and I was pretty sure I didn't want to give Canadian Tire the nearly $700 before tax for the planer. My very next call was to the corporate office to lodge a complaint. The gentleman on the phone was very understanding, and made me feel very validated. He also mentioned it really wasn't even a policy to not hold something, and especially given the circumstance. There was no reason not to place the item on what would be a 12-14 hour hold, most of which the store would be closed for anyhow. I spoke to 3 employees at the Charlottetown Canadian Tire, all three of which had zero phone manners, no " hello how are you", no understanding, and no patience to help fix a customer issue. I finally did get the planer after all that (the website finally started working at around midnight), but I highly recommend shopping elsewhere. I wish there was a zero star option.

I have been a shopper at Canadian Tire since I was 6 years old at one of their flagship stores in quebec. Using the Canadian Tire money my Dad gave me, I came to love the store. I recently had an incident as i was traveling in Charlottetown with my RV when someone backed into my motorcycle platform attached to my Reece hitch. The incident left me in a bit of a pickle as I could no longer tow my motorcycle. I managed to get everything over to CT in. Charlottetown to ask for help. All I needed was for them to grind off part of the platform tubing and I would be all set. I spoke to the service manager..Mark and he just shrugged his shoulders and said he had no one who could do that.i said" no one who can use a grinder?". He said yah that is right.i asked if he knew of somewhere I could go and he offered nothing. He suggested I buy a grinder and just do it myself. I told him that I would need electricity. He just shrugged his shoulders again. I left and walked over to princess auto. They sold me a grinder and let me use their electricity and job was done and I was on the road. This is a lesson in Customer service....something I think this CT should think about. I will continue to shop at CT....just not this one.

No major complaints, as they seem to have just about everything one could ever want/need. The service is decent, their selection is vast, and the location is excellent. However, the automotive and locksmith departments could use some improvement, as the employees appear to be somewhat clueless, which hinders those seeking to acquire parts or generate new keys. Other than that, my experience was satisfactory!

Both went shopping. We saw a person short with money. We paid for his order. MESSAGE TO ALL ISLANDERS !!! When you are on my property B+B at Sunbury Cove Winery PE please pay for grapevines. We lost almost 80 grapevines in 2023 because islanders dishonesty. Don't be one of them.

Canadian tire is a great place, and i go there often for a lot of my needs. I mostly like to give good reviews. However, at this particular location, it seems they have told the customer service desk to be as rude as possible. There are two older women who seem to always be there, and when returning items, i absolutely DREAD the thought of seeing them. Im sure they deal with a lot of stress and stressful people, but maybe if you don't want to be there, work elsewhere in the store or elsewhere, entirely. You can do better, Canadian tire.

Very rude lady at the front counter on returns doesn't even say good morning. Just downright rude. And I'm sure management knows exactly who it is. She is good at her job but shouldn't be working with the public.

One of the nicer Canadian Tire stores with an amazing selection; however, I highly recommend management talk to staff about deodorant. If you’re working in a public facing role you shouldn’t smell so bad you’re making people gag. It wasn’t an isolated incident. It was more than 1/2 the staff I encountered. Not good