Pretty nice biggby coffee. Service was fast and friendly. I will say that the big bee looks rather old and outdated on the outside. But once you get inside it's your standard biggby coffee which isn't bad at all. All in all pretty good franchise location for Bigby

I came in and ordered a Honey Cinnamon Vanilla latte and it was beyond delicious!!! Aaron and Zoey were very sweet, and their customer service was superb. They were patient and did not get upset when I asked for whipped cream. I would definitely recommend this location!! Try the Cinnamon Vanilla latte!!

I love Biggby and this location . Staff are usually nice though today was not the case. Once my order was ready I went up to grab it and I was told very rudely that this was not my order and it was the other person who just ordered. Mind you I was waiting for 10 mins. I replied nicely stating this was my exact order and had been waiting, this had to be mine. Staff ignored me and proceeded to make other orders. I believe this staff member was being trained today and I took it into consideration she was overwhelmed. Though I was left standing there confused. Thankfully another staff member confirmed it was mine after I was blatantly ignored. I proceeded to ask for a straw, I had to ask MULTIPLE times as she kept ignoring me. Once again I was not acknowledged until the other staff had to step in and ask that she give me a straw. I was confused by the whole situation and do not understand why I was not being acknowledged as a customer. I typically love this location, hope this doesn’t happen again.

Usually when I write reviews, it's to warn people but I have to write one for this Biggby location because it is the best I've been to, like, EVER. As a Biggby enthusiast, I take my coffee from there pretty seriously. I have been visiting 3-4x/week for the past 3 years. The staff are ALL amazing. So professional, kind, and efficient. The drinks are always made consistently well. How often do you go to a coffee shop chain and the drink is always made the same? Exactly! I just have to brag because I'm never disappointed here.

This coffee shop is a community blessing. They are so supportive and inclusive and the vibe is so welcoming all the time. I have studied my way through 2 degrees at this place. I love the people and the service they provide, not just for coffee but the love they put in the community. Thanks everyone!!

I like to buy coffee from biggby I like the staff went to said good job for all your help I appreciate so much

I visit this place often. ALL of your employees are really good at their jobs. I'm always greeted with kindness and respect. Food is really good. I'm impressed by how quick they are too. Very happy there are vegetarian options. Perhaps introduce a vegan option? More cream cheese options? Just a thought.

Fantastic Coffee experience. I placed my order, subbed in Oat milk for dairy. When I asked about other ingredients, and told the cashier I was a vegan, she was very careful to make sure all of my order would be vegan, and even took the time to ask the barista to use clean, non-dairy utensils for my coffee. Very sweet shop.

The Biggby itself is so simple and charming so it gets high marks for the decor and service. The construction makes it actively easier to get to than other spots, so the quick coffee is still on, even during Michigan Construction Season

I really enjoy their specials, especially free shot Friday! Their coffee is already robust but The extra shot is awesome. The location/parking lot is a bit tight to maneuver into but lots of places off of Washtenaw Ave are like that.

I love this coffee! The cashier was very nice. I had to dig through my purse and give him some change for a tip, because there is no card tipping. Please get card tipping? No one carries cash anymore. And they deserve tips😊

Location is insanely slow when it comes to ordering food. I arrived at 10:40a and ended up asking for a refund because it was 11a and I still had not received my food. Cashier was really friendly and the drink was delicious though.

I absolutely love this Biggby coffee location! The staff and owner are always so nice and helpful. Best of all the coffee is made with love. Every sip is like a boost of happiness. Thank you for making my day!

The internet is SLOOOOOOOOOOW <20Mbps. They did not have the vegan sausage. Tables were dirty but yet the place was empty.

Wonderful place to grab a quick coffee! Hardly no wait ever! Also fun place to come grab coffee and relax at!

I ❤️❤️❤️❤️ Biggby! The staff is delightful and gets my name right 95% of the time. The stores are usually too small to hang out and do your computer things. The breakfast sandwich - the bragel - is hearty and yummy. I can only eat half at a time. There's a reward program. It gives you a 12th free drink and something with every so many whole/ground beans. I would like it to be more often but that's capitalism for ya. Tip: check out the website for the seasonal drinks and TOP SECRET menu. 😁 (note to this location: Open earlier! I often miss out on my mallow mallow because you don't open until 7am. There's college kids in Ypsi. Use them! Also, build a drive thru. You are on the end of the building. Make it happen! ❤️)

My 1st visit...very helpful service. Clean and inviting. Update... my favorite coffee place. Staff are always pleasant 😊. I've tried other chains and feel like a $$ to them. Never here.

Clean. Friendly staff and nice atmosphere. Great variety of drinks. My little heavenly coffee shop

My mocha was not mixed and only lukewarm. The inside was quite run down and dirty.

I had such a great, pleasant encounter today at this location. It felt happy and personal, and the barista asked if I wanted sweet foam on my laté, just as a recommendation. 100/10

Biggby has the best coffee. The coffee is always fresh and the staff is always friendly and helpful. They also make smoothies, have other drinks, and have some food choices.

I visit the biggy coffee on Washtenaw maybe every two days. they’re always on top of it. I do not remember her name and I’m sorry for that. She has blonde hair and she’s always working the cashier. She is phenomenal. She is so sweet always welcoming has great drinks suggestions? I just can’t say enough about her. She makes the whole place light up And I wish that everybody had employees like that because it would make getting up early in the morning and going to work so much better so thank you strawberry boba with sweet cream

Good coffee, but our experience was limited because there was no diaper changing station in either bathroom. It would be great if they put one in for customers who have families!

As a college student coffee is always essential and this biggby is located conveniently right next to EMU’s campus. The staff are always nice and welcoming and the drinks are great. I have been coming here a couple times a week for over a year no and have never had any issues!

It is one of the best Biggby's I have ever been too. Smiling and loving staff. I was in and out in less than 7 minutes

Nice friendly staff clean barista very great coffee. I recommend a caramel marvel they are delicious!

The staff were very friendly!!! Wearing masks....and there was plexiglass when ordering and picking up....I also "changed" my order during the small wait for my latte...they were very friendly and helpful with my "change"....I had ordered a sugar free Carmel Marvel....but while waiting realized they have a sugar free Mocha syrup also.....so I asked if they could add it....no problem at all!!!! My latte was one of the most delicious caffeine boosts I've had in a while!!! I didn't even have to feel guilty about it because sugar isn't great for my health....they understood and helped me!!!! I will definately be back to this Biggby!!! If you're in need of some caffeine I'm sure they will help you like they helped me!!!!

We go here at least once a week because it’s local and we love the “buy one get one free” coupon. Nice kids work here and the new ownership is great.

Thee BEST place for Bigby coffee! They never disappoint. Coffee is on point every time, and they are so kind! I only wished they stayed open longer for night shift nurses!