1/5 Laura M. 5 months ago on Google • 90 reviews
Customer
service
is
HORRIBLE.
the
person
at
the
counter,
CLAIMED
to
be
a
manager,
yet
has
ZERO
customer
service
or
people
skill
at
all.
I
had
bought
puppy
food
(at
another
walmart)
and
on
my
way
home
I
received
a
message
from
my
sister
reminding
me
that
that
was
one
of
the
brands
with
a
recall!!
So
naturally
I
stopped
at
the
first
Walmart
I
could
find.
And
this
"manager"
informed
me
that
I
had
to
go
back
to
the
store
I
purchased
it
at,
to
which
I
replied,
"no
that's
incorrect"
and
then
even
though
I
had
receipt
in
hand
showing
I
paid
debit
and
cash
for
my
purchases.
She
told
me
that
she
HAD
TO
give
me
a
store
credit,
I
said
no
I
paid
debit
and
cash
so
you
can
give
me
cash.
She
flat
out
REFUSED
to
give
me
cash-
and
I
NEEDED
puppy
food,
and
every
Walmart
I
stopped
at
only
had
that
and
one
other
recalled
brand
on
the
shelves.
I
explained
this
to
her
and
she
said
again
that
the
computer
tells
her
what
to
refund
and
it's
saying
store
credit.
I
then
explained
very
paitently
how
finances
and
debits,
and
cash
work,
then
I
explained
to
her
how
HUMAN
BEINGS
make
computers,
and
humans
make
the
software
that
is
used
to
operate
them
and
how
even
the
MOST
POWERFUL
computer
companies
in
the
world
admit
that
there
could
be
weak
spots
on
the
software
or
hardware-
and
as
such
they
hire
the
world's
most
well
known
hackers
to
attempt
to
get
through
the
firewalls
and
hack
those
computers.
Also
explaining
to
her
that
computers
are
o
ly.able
to
do
what
they
are
commanded
to
do
by
the
user
(aka
HER)
so
with
that
in
mind,
she
might
not
want
to
use
that
excuse
for
her
refusal
to
do
a
refund.
She
then
attempted
to
argue
with
me
stating
that
people
do
not
make
computers,
machines
do
which
are
run
by
computers.
I
told
her
that
she
is
very
obviously
young
and
also
had
very
young
parents.
Because
people
that
have
been
around
since
before
the
millenuim,
have
heard
the
term
"CUSTOMER
IS
ALWAYS
RIGHT".
And
while
she
might
not
be
old
enough
yo
have
ever
heard
it,
with
her
being
a
"manager"
her
parents
certainly
should
have.
And
that
I
was
no
longer
attempting
to
do
a
transaction
that
is
above
her
ability
level,
and
that
I
was
simply
trying
to
teach
her
how
to
work
with
the
public
in
a
mutually
respectful
manner.
If
she
wants
to
be
respected
as
a
manager
she
needs
to
treat
customers
with
respect.
Because
if
she
doesn't
have
customers
she
won't
have
her
job.
She
continued
to
argue
with
me
and
I
simply
walked
out.
Side
note
because
of
her
refusing
to
refund
the
money
spent
right
theni
had
to
wait
4
days
for
it
to
be
processed
back
to
my
bank
before
I
could
get
my
puppy
the
food
and
the
puppy
pads
he
very
badly
needed.
Now
he's
used
to
getting
chicken
and
rice
(human
food)
which
is
NOT
at
all
what
I
had
planned
on
his
diet
being