Update: went back more recently, and found that it is better on the ground floor. Nonexistent service. Went to the upstairs level to look for a helmet and even though two or three staff members were there at the counter, they seemed more interested in hanging out among themselves. I tried to get someone’s attention to request advice but failed and left. Online shop is a bit better because I could call customer service (which appears to go to the main office in Austria) when I had a question, and on the phone the representative was very helpful.

Shop is cool, visited it when I was in Zurich last year, but online shopping experience is a horror. First, the shipping charge is outrageous, other comparable European websites also use DHL express to ship to Hong Kong and only charges 18Euro, Blue Tomato charges 50 Euro. I ended up paying for it since other sites didn't have the size of helmet I wanted. Two days after transaction has gone through, I received email saying 1. shipping address is incomplete, 2. billing address is in a different country vs. the shipping address, so I would have to email my ID & card to proof I am the owner of the card. Both of these issues should have been addressed at point of sale. For the first issue, it's actually their own website that converted the address to non-english characters when it tried to verify my address. For the second, if it had been noted at POS, I would simply have used a different credit card. At the end, I basically had to cancel the order and then rebook using a different credit card. The nightmare doesn't end here, when I checked in on when the item will be shipped out, they advised me they will send it when it is stocked. So they basically ended up saying, after wasting two days, they don't even have the item on hand, and despite the fact I paid a high shipping fee, I will just have to wait until whenever they get the item. I have a week long snowboarding trip coming up next week, and I guess I will most likely not receive my helmet on time. Thanks a lot Blue Tomato.

This shop is the worst ripoff in all of Switzerland. I could cut my losses after they wrecked my 400 CHF board and that took them more than a month in the best season. They take no responsibility whatsoever and refuse to help with anything if you don't pay them another 900 (!). Unbelievable. Do yourself a favor, go to SpinOut instead: less marketing, better selection, much better service.

(Translated by Google) I was in the branch in Glattzentrum. I have to say this is the worst place I have ever visited. The sellers are unkempt and do not want to work at all. I just wanted a jacket that warms up in the winter, but in this shop apparently an impossibility. The seller was in no way interested in it. It's a shame because you still have cool stuff on offer. The problem is your staff who apparently did not understand what the sale is about. (Original) Ich war in der Filiale im Glattzentrum. Ich muss sagen das ist der schlechteste Laden den ich je besucht habe. Die Verkäufer sind ungepflegt und wollen gar nicht arbeiten. Ich wollte nur eine Jacke die warm gibt im Winter allerdings in diesem Shop anscheinend ein Ding der unmöglichkeit. Der Verkäufer hat sich in keiner Weise dafür interessiert. Schade eigentlich denn ihr hättet noch coole Sachen im Angebot. Das Problem ist euer Personal das anscheinend nicht begriffen hat um was es im Verkauf geht.

(Translated by Google) Has been to this store a few times and has not had any negative experiences so far. The prices are right and the staff are extremely friendly and have recognized me, among other things, which has made the experience even better. (Original) War schon einige male in diesem Laden und hatte bis jetzt noch keine negativen Erfahrungen gemacht. Die Preise stimmen und die Mitarbeiter sind extrem freundlich und haben mich unteranderem auch schon wiedererkannt, was die Erfahrung noch besser gemacht hat.

Prices in shop are 30% higher than online, which is not even cheap compared to other website.

Do not ever buy something before checking the price online first. I bought snowboard bindings and when I came home I figured out they have it online ~50 CHF cheaper with an option to pick up at store. I wrote them an email and of course they refused to refund me the 50 CHF. Their explanation was: "running the store in Switzerland is expensive". What a bad joke. Just check the price online before checkout and if You are lucky, just order the same thing online. Spend 2 minutes, save ~20%.

Belive it or not, this Store is cheaper as most ONLINE Stores ! No kidding. Hundreds of Decks, complete Boards, Longboards, they must have close to a thousand Skateboards on the shelf. You can get a complete Board for around 100 CHF,- wich is almost unbelivable, shure the make thier Money mainly with clothing wich is OK. The Store itself is neat and clean, friendly Employees so there is no room for complaints. If you like Skates and you are in the Zurich area, go there, you wont regret it.

Purchased Skis and bindings both from their shop because online it said they would mount for free. It turns out that because I bought them at separate times (two weeks apart) they won't mount them. Very misleading!

(Translated by Google) Very good advice, you can tell that the staff is well trained and despite the large number of customers, they take time for everyone. Sometimes a short wait, but that's understandable. I would love to come back, the selection is great! (Original) Sehr gute Beratung, man merkt dass das Personal gut ausgebildet ist und sich trotz vieler Kundschaft, Zeit für jeden nimmt. Zum Teil eine kurze Wartezeit, aber das ist verständlich. Komme gerne wieder, Auswahl ist top!

(Translated by Google) This company is totally incompetent! Leave my goods in the mail during Corona and don't care that it gets to me. Now over a month. Since it is a surfboard and not just any t-shirt that is unnecessary, I am absolutely angry. After many emails that did not lead to the I have no more patience! (Original) Diese Firma ist total inkompetent! Lassen meine Ware während Corona auf der Post liegen und kümmern sich nicht darum das es zu mir gelangt. Nun bereits über einen Monat. Da es sich um ein Surfboard handelt und nicht irgend ein T-Shirt das unnötig ist bin ich absolut sauer. Nach vielen Mails die ins nicht geführt haben habe ich keine Geduld mehr!

(Translated by Google) When I was shopping at Blue Tomato today, I was asked to put a very heavy and thick catalog in my shopping bag. I called the shop and kindly said that you should ask, if the catalog is wanted, because on the one hand unnecessary waste is produced and on the other hand the customer has to carry a lot of weight and have to take care of the disposal of the catalog. The lady on the phone asked me if I was serious and then hung up. That's something I find outrageous. I will not shop at Blue Tomato anymore. (Original) Als ich heute bei Blue Tomato einkaufte, wurde mir ungefragt ein sehr schwerer und dicker Katalog mit in meine Einkaufstasche gelegt. Ich habe beim Shop angerufen und freundlich gesagt, dass man fragen sollte, ob der Katalog erwünscht ist, da sonst einerseits unnötig Abfall produziert wird und der Kunde andererseits viel Gewicht rumschleppt und sich um die Entsorgung des Katalogs kümmern muss. Die Dame am Apparat fragte mich, ob das mein Ernst sei und legte dann einfach auf. So etwas finde ich eine Unverschämtheit. Ich werde nicht mehr bei Blue Tomato einkaufen.

(Translated by Google) A friend and I were in the shop on Blackfriday and wanted to buy a snowboard with bindings and snowboard boots, but none of the employees had time. They were either busy walking through the shop, talking to their colleague or processing an online order. A nice hello I'll be with you in a moment would have been enough ... (Original) Ein Freund und ich waren am Blackfriday im Shop und wollten ein Snowboard mit Bindung und Snowboardschuhe kaufen, jedoch hatte keine/r der Mitarbeiter/innen Zeit. Diese waren entweder damit beschäftig gestresst durch den Laden zu laufen, mit Ihrer Kollegin zu sprechen oder eine Online Bestellung abzufertigen. Ein nettes Hallo ich bin gleich bei Euch hätte gereicht...

(Translated by Google) The staff is very friendly and helpful if there is no solution, make sure that there is always the best solution for the customer. Good operation, just perfect👍 (Original) Das personal ist sehr freundlich und hilfsbereit wenn es mal keine Lösung gibt schauen sie das es für den Kunden immer den besten Ausweg gibt. Gute Bedienung, einfach perfekt👍

Good selection of Snowboard gear and wear. However, staff tries to sell you the most expensive stuff with everything, which happened to me twice now. A bit annoying.

I love this shop and I always go there. The staff is very helpful and friendly, which I really appreciate. However I still don't understand why the prices in their online shop are lower ;) Anyway I still highly recommend this shop for the great service and a good selection.

A good selection of stuff and helpful staff, but it's a shame their own website sells the same products for cheaper (even including delivery). There are other stores so it may just be Zürich.

The guys at the store are great, however when I ordered something online it was a disaster! The price of one item changed all the time and when I ordered something there were delays without being able to track items .

Was today at the Zurich Shop to get all the parts I needed for a skateboard, I built myself. The staff clearly knew what they were talking about and with all the advice they gave me, just perfect. Sure I need to " install all the hardware" to give a definite feedback but I have no doubt, that it will pan out Top Store,👍

Loved the store! Found what I came for and was treated with such kindness and expertise by Anna-Maria, will hopefully be able to come back to get to the rest of my gear!

(Translated by Google) The shop and the selection is good and if it does not have something in Zurich, then there is still the bluetomato online shop. And here's the problem - The store does not offer extras. As soon as you have to have a little more of the employees, it does not work as it should or the employees start to spin. You do not always get the correct information. In addition, you have to solve the problem with the vouchers! A voucher only for the store and not redeemable online? We are here in 2019/20! You have to tell this when selling so synonymous! (Original) Der Shop und die Auswahl ist gut und wenn es etwas in Zürich nicht hat, dann gibts noch den bluetomato Onlineshop. Und hier liegt das Problem - Der Store bietet keine Extras. Sobald man etwas mehr von den Mitarbeitern haben muss, funktioniert es nicht wie es soll bzw. die Mitarbeiter geraten ins schleudern. Man bekommt nicht immer die korrekte Auskunft. Ausserdem muss man umbedingt das Problem mit den Gutscheinen lösen! Ein Gutschein nur für den Store und nicht online einlösbar?! Wir sind hier im Jahre 2019/20! Dies muss man dann beim Verkauf auch so mitteilen!

(Translated by Google) Underground customer experience. (Original) Unterirdische customer experience.

(Translated by Google) Competent advice and very friendly service. Better than any online shop. Come again! (Original) Kompetente Beratung und sehr freundliche Bedienung. Besser als jeder Onlineshop. Kommen wieder!

(Translated by Google) Helpfulness on the phone of the Limmatquai branch is bad underground. The CustomerService Austria, on the other hand, is very good. Yellow card for BT Limmatquai. (Original) Hilfsbereitschaft am Telefon der Filiale Limmatquai ist unterirdisch schlecht. Der CustomerService Österreich hingegen sehr gut. Yellow Card für BT Limmatquai.

(Translated by Google) Unmotivated staff and unfriendly service. When I asked whether there were articles in the sale, it simply said "No." At my questioning look, the bored seller then added that I could look online for sale items or go to an outlet. Finished. However, no question what I am actually looking for or whether you can help. Catastrophe. So you won't sell much, dear Blue Tomato guys. (Original) Unmotiviertes Personal und unfreundliche Bedienung. Auf meine Frage hin, ob es Artikel im Sale gebe, hiess es einfach "Nein." Auf meinen fragenden Blick hin fügt der gelangweilte Verkäufer dann hinzu, dass ich für Sale Artikel online schauen oder in ein Outlet gehen könne. Fertig. Jedoch keinerlei Nachfrage, was ich denn eigentlich suche oder ob man behilflich sein könne. Katastrophe. So werdet ihr nicht gerade viel verkaufen, liebe Blue Tomato Jungs.

Extremely expensive shop with a wide range of the same kind of.clothing. Uninimaginative

(Translated by Google) Very nice professional staff good choice for teenagers (Original) Sehr nettes fachkompetentes Personal gute Auswahl für Jugendliche

(Translated by Google) I was in the business recently to fit new snowboard boots. Perfect and competent service! For years, I have been buying my snowboarding gear at Blue-Tomato and have always been satisfied. (Original) Ich war vor kurzem in dem Geschäft um neue Snowboardschuhe zu fitten. Perfekter und kompetenter Service! Seit Jahren kaufe ich meine Snowboardsachen bei Blue-Tomate und war immer zufrieden.

Very friendly & professional Staff! Shop looks amazing! You find everything you need for snowboarding & skiing.

this shop had a goo sortiment but over the years its getting worser and worser they sell so less skating parts, only the 0815 parts are available. This shop turned from a skateshop into an clothing store.... sadly....

Great service! I lost a screw out of my snowboard binding which controls the back tilt, and they replaced it for me free of charge! Awesome staff

(Translated by Google) We received very nice and competent advice from the young lady. We would love to come back. (Original) Wir wurden von der jungen Dame sehr nett und kompetent beraten. Wir kommen gerne wieder.

usually pretty uncrowded, helpful staff if you have any questions about skating ^^

Good selection and friendly staff. Recommended.

(Translated by Google) Disaster personnel (Original) Katastrophen Personal

Really nice people! 👍🏽

Shlechte service

Really friendly staff, actually care about their customers and give really good advice. Don't just try to sell you anything but actually tailor your purchase to exactly what you need. 10/10

One of the best snowboard and skateboarding shop in zurich. Has a big variety of brands from burton to dakine etc .... you can get your whole snow gear from there at a good price

Great customer treatment and service.

Awesome gear and boards! My new go-to shop for all my skater needs.

(Translated by Google) Very friendly, young saleswoman and top advice. Thank you very much‼ ️👍🏼 (Original) Sehr freundliche, junge Verkäuferin und eine Top-Beratung. Herzlichen Dank ‼️👍🏼

(Translated by Google) Top shop and top advice. The seller took his time and responded to my wishes and ideas! Can highly recommend this shop. Greeting (Original) Top Laden und top Beratung. Der Verkäufer hat sich Zeit genommen und ist auf meine Wünsche und Vorstellungen eingegangen! Kann diesen Laden gut weiterempfehlen. Gruss

(Translated by Google) Stress-free shopping with teenagers! (Original) Stressfrei einkaufen mit Teenagern!

(Translated by Google) Cool shop and great selection of products - I'll be back. (Original) Cooler Laden und tolle Auswahl an Produkten - komme gern wieder.

(Translated by Google) In the last 3 days I was in the shop 3 times to buy a snowboard and bindings. 2 times in the morning that there is not so much going on. Each time I waited over 20 minutes and was not served and I was not told that I would be served immediately! (Original) Ich war in den letzten 3 Tagen 3 mal im Shop um mir Snowboard und Bindung zu kaufen. 2 mal davon am Vormittag, dass nicht so viel los ist. Ich wartete jedes mal über 20 Minuten und wurde nicht bedient und mir wurde auch nicht gesagt, dass ich gleich bedient werde!

(Translated by Google) Great employees, great shop, great new skateboard (Original) Tolle Mitarbeiter, toller laden, tolles neues skateboard

Excellent customer service was provided by Dario. Great advice, very helpful and good range of gear.

(Translated by Google) Cross the Mulestech Bridge and go to a restaurant for a meal. This district is known as the Niederdorf district and It's a district with many restaurants. There was a sports shop Blue Tomato shop on the first floor of the front building. Behind this is Johanniter, who went to eat dinner. (Original) ミューレステク橋を渡ってレストランに食事に行きます。 この地区はニーデルドルフ地区 Niederdorf と言われており、 レストランが多い地区だそうです。 正面のビル1階にはスポーツ店のBlue Tomato shopがありました。 この裏側にディナーを食べに行ったJohanniterがあります。

(Translated by Google) THIS IS THE BEST STORE EVER (Original) DAS IST DER BESTE LADEN EVER

(Translated by Google) Was in the shop in Zurich today. Nice welcome, wanted to buy a helmet but got no advice. Was very disappointing. No comparison to the store in Lucerne. Too bad. (Original) War heute im Shop in Zürich. Nette Begrüssung, wollte einen Helm kaufen bekam jedoch keine Beratung. War sehr enttäuschend. Kein Vergleich zum Store in Luzern. Schade.

Cool staff, wanted to buy a Skateboard, the guy give me a Tour and were totally neutral. Gut my aevor backpack too. Love the shop.

(Translated by Google) Great shop in the middle of Niederdorf and very friendly staff. I recommend everyone to stop by! (Original) Toller Laden mitten im Niederdorf und sehr freundliche Mitarbeiter. Ich empfehle es allen mal vorbeizugehen!

(Translated by Google) Great advice. However, prices are too different compared to the online shop (Original) Super Beratung. Preise sind jedoch zu unterschiedlich im Vergleich zum Onlineshop

Best skateshop in Zurich in my opinion. Very helpful employs. Not as expensive as duda (and usually have cooler stuff). You can get a variety of stuff like snowboarding, surfing and skating apparel.

(Translated by Google) Worst customer service. Order canceled two months ago immediately after the order was placed and Billpay has now received the second reminder. Despite multiple contacts, Blue Tomato is unable to cancel the bill at Billpay. Thanks for nothing. (Original) Schlechtester Kundenservice. Bestellung vor zwei Monaten direkt nach der Bestellung storniert und nun von Billpay die 2. Mahnung erhalten. Trotz mehrfacher Kontaktaufnahme schafft es Blue Tomato nicht, die Rechnung bei Billpay zu stornieren. Danke für nichts.

(Translated by Google) I was rarely served as friendly and courteous as in the Blue Tomato in Zurich. Very attentive staff, they responded completely to my requests and gave me detailed advice. I bought a MiniLogo skateboard; am a newcomer after more than 14 years and I really have to remark here that the likeable young gentleman has taken away all "shame" and even motivated and reaffirmed my decision to start skating again. When I came back after 2 days (my bikes seemed a bit too soft ... I really don't understand that much), the skateboard was adapted to my needs for free and lots of tips were given! A big compliment to the whole team, I will warmly recommend you and only come to you :) Thank you very much! (Original) So freundlich und zuvorkommend wie im Blue Tomato in Zürich wurde ich selten bedient. Sehr aufmerksame Mitarbeiter, man ging komplett auf meine Wünsche ein und hat mich ausführlich beraten. Habe mir ein MiniLogo Skateboard gekauft; bin Wiedereinsteiger nach über 14 Jahren und ich muss hier wirklich anmerken, dass der sympathische junge Herr mir jegliche "Scham" genommen hat und mich sogar motivierte und bekräftigte in meinem Entscheid wieder mit dem skaten anzufangen. Als ich nach 2 Tagen nochmals vorbei kam (meine Räder schienen etwas zu weich...verstehe echt nicht so viel davon) hat man mir das Skateboard kostenlos auf meine Bedürfnisse angepasst und auch jede Menge Tipps mitgegeben! Ein ganz grosses Kompliment an das ganze Team, ich werde euch wärmstens weiterempfehlen und nur noch bei euch vorbei kommen :) Herzlichen Dank!

The shopping experience in the store is good and the staff are mostly helpful. Online not so much. One time I was looking for a specific size of a shoe that I'd like to buy, but they didn't have them in store. One of the staff was very helpful and said the shoe size that I was looking for was only available on online store. She didn't really know the difference between the different shoe size comparation, got the size mess up and I ended up ordering the wrong size shoes. I'm not going to blame her though, it's kinda confusing to know the different shoe sizes and I should've look it up first before I ordered them. The thing is, if I want to return them I have to pay return cost myself. I was a little bit upset, but it is what it is. I returned them with the return formular with my bank details on it. After three months of waiting I haven't received any payment back. I finally have got the time to email them about the payment and even include a photo of the return formular. They answered that I haven't given them my bank details and told me they have contacted me several times via email about my bank details. I've checked my inbox and spam regularly, but there weren't a single email I have received from them about the payment. I don't know who messed it up, I understand sometimes there are human errors or technical erros, but in this case there are a lot of errors that should've could be prevented from the beginning.