(Translated by Google) I bought a submersible water pump, after five months of use, the pump stopped pumping water because a hole like a five-crown had formed in the casing of the pump casing. I brought a non-functional pump to the Hecht store in Zlín for a complaint. After 14 days I received an SMS that the complaint is settled. To my disappointment, the complaint was rejected due to the pump being immersed in water. How witty. Therefore, I decided to write this review and warn potential other buyers. It was my last purchase at this store. (Original) Koupil jsem ponorné čerpadlo na vodu, po pěti měsících užívání přestalo čerpadlo čerpat vodu, protože se vytvořila v plášti obalu čerpadla díra jako pětikoruna. Zanesl jsem nefunkční čerpadlo k reklamaci na prodejnu Hecht ve Zlíně. Po 14 dnech jsem jsem dostal SMS že je reklamace vyřízena. K mému zklamání byla reklamace zamítnuta z důvodu ponoření čerpadla do vody. Jak duchapřítomné. Proto jsem se rozhodl napsat tuto recenzi a varovat případné další kupující. Byl to můj poslední nákup v této prodejně.

(Translated by Google) I bought a robotic mower that stopped working after 3 months (when it worked, it cut well), the trigger button stopped working. The first complaint was returned after three weeks, that it was repaired. After connecting, there was no change, so no one even touched it. So complaint number two, after two weeks of phone calls that I need a pin. The one communicated and after another two weeks it came back repaired. The test showed that again no change, still can't turn on, just a slightly different restart loop. So another complaint. Functionality test after winter, same behavior again, button doesn't work, mower keeps cutting in the restart loop. So, the third complaint and already a refund request. 3 times the same error. After a month, I was denied that I didn't know the pin (which they had already received once and, moreover, even during the second repair, they called the provided contact about it without any problem) and told that the fault is that the mower is switched off from the grass. So 3 times without a problem, and when it comes to returns, suddenly the error is that the mower is used for mowing, which has not been used for almost 8 months, because the Hecht service supplies equipment that they are unable to repair. Currently the fourth repair, pin delivered, 14 days is the mower again in Prague. Electrical products are sent there, they can't fix it locally. Attempts to call the phone on the hecht.cz website are not accepted by the service department. The time of the phone call is half an hour. Open until 17. So the Hecht company is absolutely disappointed. Service device el device desperately. I DO NOT RECOMMEND. (Original) Koupena roboticka sekacka,ktera po 3 mesicich(kdyz fungovala,sekala dobre) prestala fungovat,prestalo fungovat tlacitko spousteci. Prvni reklamace vraceno po trech tydnech,ze opraveno. Po zapojeni zadna zmena,takze na to nikdo ani nesahl. Takze reklamace cislo dva,po dvou tydnech telefonat,ze potrebuji pin. Ten sdelen a po dalsich dvou tydnech se vratilo opraveno. Test ukazal,ze opet zadna zmena,stale nejde zapnout,akorat trochu jina restartovaci smycka. Takze dalsi reklamace. Po zime test funknosti,opet stejne chovani,tlacitko nefunguje,stale sekacka v restartovaci smycce. Takze treti reklamace a uz zadost o vraceni penez. 3x stejna chyba. Po mesici zamitnuto,ze neznaji pin(ktery uz jednou dostali a navic i pri druhe oprave si o nej bez problemu na dodany kontakt zavolali) a sdeleni,ze chyba je tim,ze je sekacka spinava od travy. Takze 3x bez problemu a kdyz jde o vraceni,tak najednou chyba v tom,ze je sekacka pouzivana k sekani,ktere skoro 8 mesicu nedela,protoze servis Hechtu dodava zarizeni,ktere nejsou schopni opravit. Aktualne ctvrta oprava,pin dodany,14 dni je opet sekacka v Praze. Elektro vyrobky se tam posilaji,lokalne to neumi opravit. Pokus o dovolani na telefon na strankach hecht.cz na servisni oddeleni nikdo nebere. Cas telefonatu pul druhe. Oteviracka do 17. Takze firma Hecht absolutni zklamani. Servisni zarizeni el zarizeni zoufale. NEDOPORUCUJU.

(Translated by Google) I write open, but it is closed. The attitude of people in Zlín is more like that of a market place. They stand behind the counter and have fun until you interrupt them because you want something. And they impose what you don't want. After about 1.5 years, KO flashlights. Warranty not recognized. They say I overcharged them a lot, that's why they don't hold the capacity 😀 the joke is that I put a brand new battery in there 😁 Please do something there 😡 (Original) Píši otevřeno,ale je zavřeno. Přístup lidí ve Zlíně je spíš jak na tržišti. Stojí za přepážkou a baví se než je vyrušíte,že něco chcete. A to vnucují to co nechcete.Cca po 1,5letech baterky KO. Zaruka neuznaná. Prý jsem je moc přebijel proto nedrží kapacitu 😀 vtip je vtom že jsem tam dal úplně novou baterií 😁 Udělej te tam stím něco 😡

Ok

Ok

(Translated by Google) I bought a 3.6 kg muddler. I worked with him for about 3 minutes. I didn't hit the block right and the handle broke. To my astonishment the warranty is not recognized on the grounds that great force was used. I informed the gentleman who gave this reasoning that the handle is supposed to be reinforced with glass fibers, but it is obvious that it is only plastic, which is why it cracked. The answer was, I don't know what it is, but you damaged it by using it incorrectly. When I asked him to present me with a certificate about the product and its composition, he replied that I should get it at the head office. So be careful, the Hecht wood chipper is not used for splitting wood, apparently it is only for the production of chips. Hecht seriously never again. I will forward the complaint to ČOI. (Original) Koupil jsem kalač 3.6 kg. Pracoval jsem s ním cca 3 minuty. Netrefil jsem správně špalek a praskla rukojeť. K mému úžasu záruka neuznána s odůvodněním, že bylo použito velké síly. Pána který toto odůvodnění uvedl jsem informoval, že má být rukojeť vyztužena skelnýmy vlákny, ale je zřejmé, že je to jen plast, proto to prasklo. Odpověď byla, nevím z čeho to je, ale poškodil jste to nesprávným používáním. Na můj dotaz, ať mi předloží certifikát o výrobku a jeho složení, mi odpověděl, ať si ho seženu na centrále. Takže pozor, kalač Hecht neslouží ke štípání dříví, zřejmě je jen na výrobu třísek. Hecht už vážně nikdy. Reklamaci předám na ČOI.

(Translated by Google) I am the owner (unfortunately) of a chainsaw, brushcutter, lawnmower. As long as the machines worked, then OK. After the warranty period, everything started to fall apart like a house of cards. The Zlín branch is total amateurism. Brushcutter in service for a month. "We have to deal with warranty repairs first". Hecht never again. (Original) Jsem majitelem (bohužel) motorové pily, krovinorezu, sekačky. Dokud stroje fungovaly, tak OK. Po záruční době se všechno začlo sypat jako dům z karet. Zlínská pobočka totální amatérismus. Křovinořez v servisu měsíc. “Nejdříve musíme řešit záruční opravy”. Hecht už nikdy více.

(Translated by Google) I've had a brushcutter and a chainsaw for 5 years...and I've been doing it regularly....so far, not once in the service..because the things together cost 7000, I expected it to fall apart in 2 years, ok for me.. ..I don't expect a saw for 130 euros to be a bomb...but for cutting garden trees it's ok.... (Original) Mám křovinořez a motorovou pilu již 5 let...a to stim delam porad....zatím ani jednou v servise..na to ze ty věci dohromady stali 7000 jsem čekal že se to za 2 roky rosype, za mě ok....neočekávam že pila za 130 euro bude nějaká bomba...ale na rezani zahradních stromů ok....

(Translated by Google) Good prices, open even on Sat and Sun. Wide selection. And spare parts (Original) Dobré ceny, otevřeno i v so a ne. Široký výběr. I náhradní díly

(Translated by Google) Although they didn't have the required mower blade, they ordered it and it was ready to be picked up in three days (Original) Sice neměli požadovaný nůž do sekačky, ale objednali a za tři dny byl k vyzvednutí

(Translated by Google) Almost anything you can think of. Only the seller is a bit slower (and they don't have a sense of humor and a smile on their lips (Original) Skoro všechno na co si vzpomeneš. Jen prodejce je trochu pomalejší(a smysl pro humor a úsměv na rtech nemají