Café Coffee Day image

Café Coffee Day

Restaurant Cafe Coffee shop Meal takeaway Sandwich shop Coffee store Pastry shop

One of the Most Reviewed Coffee shops in Zone 12 Alandur


Address

Ground Floor, No. 38, Old No. 44, Grand Southern Trunk Rd, Guindy, Chennai, Ramapuram, Tamil Nadu 600032, India

Website

guindy.cafecoffeeday.com

Contact

+91 1800 102 5093

Price rating

$$ $$

Rating on Google Maps

4.00 (789 reviews)

Open on Google Maps

Working Hours

  • Friday: 9 am to 11:30 pm
  • Saturday: 9 am to 11:30 pm
  • Sunday: 9 am to 11:30 pm
  • Monday: 9 am to 11:30 pm
  • Tuesday: 9 am to 11:30 pm
  • Wednesday: 9 am to 11:30 pm
  • Thursday: 9 am to 11:30 pm

Featured Reviews


Frequently mentioned in reviews: coffee (23) good (22) experience (13) service (13) order (11) customer (11) worst (11) ambience (9) manager (7) rude (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Fareed S. 1 year ago on Google
    Worst experience This is my first time, I have selected the items and after listening the bill I told him to cancel my order, but he told me that they can't cancel orders. It's not possible to cancel orders. We need to pay the money and then we paid after paying we got our order after 30 min's of waiting there were no customers even though they made too late After receiving the order we thought it would be tasty. We were utterly disappointed by Cafe Cofee Day This was our first experience with CCD Hope they will not repeat this with other's
    4 people found this review helpful 👍

  • 1/5 msk s. 1 year ago on Google
    I had a very bad experience with this particular branch of CCD, the manager was very unprofessional and was forcing us give him order we had good experience with previous manager, I’m a very regular customer to this branch but I’m experiencing very bad customer service. He also mentioned about a strange rule which they have “people should order a lot every one hour “ he’s also talking Sangeetha restaurant as example which is not a coffee shop. So the management should take look at this and improve customer service.
    2 people found this review helpful 👍

  • 5/5 Arnab Chatterjee (. 2 years ago on Google
    From an addict.. Its the same flavour and ambiance.. Just a but dull and lonely due to covid.. But no compromise on taste
    2 people found this review helpful 👍

  • 1/5 Highway To Hill (. 1 year ago on Google
    Not what I was expecting. The frappe I ordered was basically crushed iced milk. Seems like the milk packet was frozen and then crushed into the glass. As fas I'm aware CCDs frappe is supposed to be creamy milky with icecream, chocolate etc. I ordered the dark frappe. I have had the same at other CCDs and it was perfectly creamy. No ice.
    2 people found this review helpful 👍

  • 1/5 Shyam S. 1 year ago on Google
    The prices are pretty high for something i could easily make at home. A large coffee and a disappointment of a chicken sandwich cost me 500+ . This wasn't even the worst part, the service is plainly rude. Imagine paying 267 for half a sandwich and it not being cut as it must be ✨. The burger we ordered wasn't heated to a warm temperature and it seemed like asking the worker why, was a mistake. Horrible. The one star is because the coffee tasted good.
    2 people found this review helpful 👍

  • 5/5 Naveen B. 2 years ago on Google
    Had a amazing experience in CCD today. They are always top notch with their quality and service. Must visit not just once but again and again worth spending.
    2 people found this review helpful 👍

  • 3/5 Manigandan S. 2 years ago on Google
    Quantity is asusual good. But the waiters are not treating new customers good when compared to regular customers and the way of response is also not good. I bought cold coffee and it was not strong when compared to other branch. So I informed this and asked them to make it strong, but they keep on saying that this is the way they make coffee everywhere and we can't do it and to make it strong, they charged me 70rs which they should not do. If the quality is not good, customers will say their reviews, but at one point, he stopped listening to me and went to care nee customer which made me felt really bad. Very worst experience in recent days, only in this branch.
    1 person found this review helpful 👍

  • 1/5 Laura L. 1 year ago on Google
    Poor, worst and rude customer service. Added extra charges without my concern. While being questioned the person had no idea to explain why, she simply had added extra cost to the items i ordered. Worst non edible brownie was served, they replaced it with a fresh one only after i questioned about the quality. Bad quality food is served and bad experience overall. Except ambience there's nothing good about Guindy CCD.
    1 person found this review helpful 👍

  • 1/5 Prathap r. 1 year ago on Google
    One of the worst place to choose as a cafe to sit and chat with friends. I was a regular visitor to this place until there was a management change. The manager keeps asking everyone who comes to the cafe to order. For example: if 5 frnds are going even if we order 4 items he is asking us to order for all 5 members. And keeps changing the rules. First he asked us to order once every 1.5 hrs which is fair enough. Then that became one hr and then he started coming every 30 to 40 min for order which got all of us irritated. When asked why are you changing the rules everytime, he stated try the same with Sangeetha chain of restaurants where they will not allow people sitting for hours together. But that is not a cafe and they will not ask anyone to leave until the customer keeps ordering food. In this CCD the manager was so rude while telling the above statement and do not want us to sit there itself even though we give business for atleast 5 to 6k per month whereas no one else were there in the whole store except the people who came for interview. Even while leaving the manager stood in the entrance and kept starring at us as if he wants us to leave immediately. This might be one of the reason cafe coffee day is closing many of their outlets in the past 3 years. Overall, a worst place to visit with friends. Please try some other cafe's like starbucks where the cost is almost the same and will definitely have a very good customer service.
    1 person found this review helpful 👍

  • 1/5 Allen S. 1 year ago on Google
    Worst place to have your Business meeting or interviews. Recently been there for interview and was waiting for the candidate. The time was already passed one and half hours. The manager of the cafe forced to make a purchase. He said for one purchase We can stay for only one and half hour. If you want to stay lil longer you have make a purchase. He was very rude to say that so left the place. I think the management has changed again. Also go with your laptops charged. The plug points don’t work.
    1 person found this review helpful 👍

  • 1/5 Ramesh S. 1 year ago on Google
    Had a worst experience in a coffee day ever. I went there for a business meet, waited for 10 mins for my client who came, we spoke for another 10 mins, my client refused to eat anything as he had gastric problem, so started, but the coffee day incharge a fatty, goonda rowdy started to fight with us saying he is not there for charity. I have never seen such unruly behavior in front of all other uests in a coffee day. We were humiliated, I also offered to pay for his light and AC charges. Not sure why I will ever set foot in a coffee day.
    1 person found this review helpful 👍

  • 4/5 Kishore P. 2 years ago on Google
    Good coffee and snacks . Location is a plus
    1 person found this review helpful 👍

  • 2/5 Rohan P. 1 year ago on Google
    ✔️The place has good ambience and provision for car parking. ✔️ The irish Cappuccino they serve is amazing ❌ Most of the staffs are too rude ❌ They don’t maintain the timing. They open very later like 11am. ❌They ask you to leave the place saying there’s maintenance or cleaning Better you can visit the Starbucks near to it at Urban Square which is open 24 hours and friendly too
    1 person found this review helpful 👍

  • 4/5 aalok t. 2 years ago on Google
    Ambience is good, just need to take care of sanitization. Food is obviously good.
    1 person found this review helpful 👍

  • 5/5 Yash B. 9 months ago on Google
    Best place to chat and munch on fav foodies, hazelnut latte is of another world.! The taste of pastries cookies and fries are a treat to hunger.. Quiet place with decent ambience for idle tp.. Service ok neat &clean.
    1 person found this review helpful 👍

  • 1/5 Zakir K. 11 months ago on Google
    The guindy cafe coffee day outlet is not open to customers at 9:45am on my visit. The lady at the counter says "you can return at 10 something. What does that even mean? On being asked again for exact time, says come back at 10:30. The feedback is about 2 things. 1. There is no proper timing followed, neither is the cafe timing put up at the entrance. Instead the customer is asked to leave. 2. Staff is not trained properly to speak with a walk-in customer. Rash tone of voice to ask me to leave the coffee shop. Just a bad experience overall and no service.

  • 5/5 Rajkishore T. 1 year ago on Google
    Everything is perfect about this place. Starting from their staffs, they were all so polite and welcoming. Food quality was excellent. You have good parking space available for both two wheeler and four wheeler inspite being located on a busy main road.

  • 5/5 Krish 1 year ago on Google
    I just go here for the love of Devil's own. (Ask for extra cream or ice cream) Also, CCD is cheaper (than Starbucks) and the drinks are not just ice like Starbucks. Service can be better. The guys working looked tired or frustrated. Have been there twice and that is the vibe I got. But I am happy to just meet people to discuss ideas and have a decent time at CCD.

  • 1/5 Tejaswini A. 10 months ago on Google
    worst service ...staffs keep on making new rules and no respect for customers ... had a really bad experience

  • 2/5 Raggavendhra C. 9 months ago on Google
    Went here twice and un luckily both the times most of the items we wanted were out of stock. Not sure if it's usual there and it was just for those days. Pretty much disappointed with that and thus felt like not visiting the place again. Otherwise the ambience is good, parking is available and it's on the main road, easy to locate

  • 5/5 subha pratim k. 7 months ago on Google
    Nice ambience. Ordered for a Hazelnut cappachino. Great taste. Also the banana chips were out of the world. Wowwwww.

  • 1/5 Sharon Laura C. 1 year ago on Google
    Why is this place so bad? Like genuinely. The waiters and the manager here were so loud, I guess they had a fight. I had requested for water, and the waiter brought it after 10 mins (for water?) and the second time I requested, she stared right into my face! Definitely not going there again.

  • 1/5 Swathy S. 5 months ago on Google
    Worst service. Have been to many CCD in Chennai this is worst service experience ever. When placing the order the card machine was not working. We have ordered cold coffee and cold chocolate. After blending the coffee they are claiming like the whipping gun is not working and they convinced us to have the coffee with Ice cream which was the worst. After receiving the cold chocolate it was not blend properly we have to go and ask them to blend it again. Cold chocolate with vanilla Ice cream the worst combo we have to adjust because of their carelessness. When paying the bill they did not print the receipt saying that the machine got stuck and he refused to take or re print the bill after arguing for bill he agreed to write a hand written bill

  • 5/5 Nowfal m. 1 year ago on Google
    💜🕺Best place for a date, with whom yu already had a a date, fallen in relationship then, broken up a way go thenn.nd patchin up wid a cupppa mocha 😂😌

  • 5/5 Durai R. 1 year ago on Google
    Gourmet Belgian cold chocolate was vara lvl...... mustt tryyyy....

  • 4/5 Mahesh P. 1 year ago on Google
    This is an excellent place for coffee lovers!! If you need any type of coffee or tea or cakes or chat items, come to this place and you won't regret it. The ambience is really good and you know what to do with that :p

  • 5/5 Ragotham M. 1 year ago on Google
    Good place and customer service...

  • 4/5 Anitha K. 2 years ago on Google
    We had a classic cold coffee and devil's own coffee. The person attending us was very patient, customer friendly and humble. I have bad emploee attitude issues in both Forum mall and phoenix mall. But kudos to this branch in guindy. I had asked cold coffee with extra shot, it was aptly made. The taste lived upto it's standards.

  • 4/5 Jaisai S. 2 years ago on Google
    Place is good enough to chit chat with friends of four not more than that. Taste of products need some improvement. Presentation is good.

  • 5/5 Vinoth krishna R. 2 years ago on Google
    Very good ambience for meeting and relaxation. Received good hospitality from executives and maintaining the cafeteria very well and also rest room... Food also sounds good ☺️

  • 2/5 Nithin N. 2 years ago on Google
    The sanitation is really bad at this place. The front side of the store could be kept more clean. It all seemed a bit dull and smoky inside. My humble request to the staff and management is to keep the washroom sanitary. There were used tissues everywhere, it felt like a public roadside toilet. Paid in cash and did not receive my change as they did not have any, i should have paid online!! Noy that great ambience overall for the overpriced coffee you are drinking. Wouldn't recommend!

  • 1/5 Lavanya G. 2 years ago on Google
    I had a worst experience. The service was very rude. They didn't have card payment. They didn't have change for cash payment. But made us go in search of change with people around in the shop. Never ever have faced such a hostile n rude environment.

  • 4/5 Kamal E. 2 years ago on Google
    Just another coffee day chain.. decent interiors with multiple seating options. Car parking is available

  • 4/5 sasidhar h. 2 years ago on Google
    The ambience is good and better maintained than other CCD's. Anyone around Guindy or on the way to airport looking for good place to sit and spend some time or meet clients, this is a best and affordable place too. My personal experience was excellent, I happened to get different drink from what I ordered, but immediately upon I told the barista, he changed my drink and was very polite. Best service I have received in any CCD'S during my recent times

  • 3/5 srimathi r. 4 years ago on Google
    Neat interiors with decor good for photographs. Standard menu, with most items being available. Somewhat laid back staff at the counter. The place is also swarming with house flies.

  • 2/5 Arun P. 2 years ago on Google
    Surprising amount of houseflies. Visited here like three times. I have told the staff all 3 times about housefly issue. Still no change.

  • 3/5 Sudha G. 2 years ago on Google
    The option on the menu were very limited.. May be cos of the lockdown precautions.. it felt dull


Call +91 1800 102 5093 Open on Google Maps

Amenities


  • Payments
    • ✓️ Google Pay
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Small plates
    • ✓️ Prepared foods
    • ✓️ Vegetarian options
  • Dining options
    • ✓️ Lunch
    • ✓️ Brunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Outdoor seating
    • ✓️ No-contact delivery

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