I’ve visited number of Hyundai Workshops across the length & breadth of India . By far this is the best I’ve come across. Their area, workshop, tools, workmanship & Staff are all top notch. Their lounge is comfy & they provide you a small water bottle to rehydrate. The reception staff in courteous & to the point. I’ve serviced twice in the workshop & I look forward to many more visits.

I have a Hyundai i(20) Asta Optional(2022),I went to Service center for body shop repair work(03.07.2023) HMP Alandur, Very Worst experience for me, the repair work was done and when the car was for delivery HMP employee made a scratch on my front & back door, and driver seat door had a dent, I found that and informed to manager, He gave me an assurance to repair that(15.07.203), Again today(18.07.2023) i went to take delivery there was a another dent and another scratch on rear side bumper, Please take a note, You people(HMP) made too much scratches on my car, Are you guys are professionals? Please don't play on your customer Emotion, For you it's just a car for me it's my dream to get a car in my lifetime, I chose Hyundai for my first car, Now i feel very bad for choosing Hyundai, No Respect for customers, simply they open the what's App group if i asked about the car status in what's App group they didn't give a response also, Worst Service totally.

This service outlet has an issue which the front office will not acknowledge. ATTENTION: To anyone who plans on visiting this service centre please read this carefully. My main issue with the centre is that they are not considerate of your time. While I do understand service and troubleshooting takes time and that is reasonable and certainly I don’t expect magic to be perform to get my car fixed in an instant; the issue here is that the staff will tell you to wait like 30-45mins and then you’ll end up waiting a lot more. Recently in the past month, I have visited this place twice and both times they have abused my time. The first time I was asked to wait for 1hr and was assured that the car will be attended to and be ready; but I ended up waiting for 3.5hrs at the service centre. The second time it was a very small matter, I told them that for this job I’ll go outside and get it attended as I require the car urgently, but they assured that it would be done in 15mins but after 30mins I asked again what’s the update and they said another 15-20mins and for sure it’ll be ready and then even after another 30mins of waiting it wasn’t attended to. The staff they don’t take accountability of their commitment to the customer. Bottom line is that this centre doesn’t not value the customer’s time and each one’s personal commitments. What is expected is a very realistic time frame being communicated to the customer so that the customer can decide whether to wait or drop the car and return later for pick up; rather than committing to a time and then just delaying that commitment grossly. The front desk would know the ground situation of how busy the service bay is and how many people are available and what’s the situation like. They certainly should be able to give a realistic time frame for a matter to be attended and the customer can then decide for themselves whether to wait or carry on with other personal commitments and return for the car later on, rather than be kept waiting for prolonged periods of time. The management definitely needs to address this shortfall.

Kudos to the customer service offered by Mr. Amalraj in this service centre. Very calm person who provides quick resolution for customer complaints. This service centre is owned by direct Hyundai HMP which is near to thillai ganga nagar sub way. I regularly service my car here and satisfied with their service Recommend this service centre for hyundai car service in chennai

Most unorganised group of people. Receive vehicles and leave at the entrance itself in 3 rows. Gets chocked and no place to even walk. It took 2 hrs for them to give delivery of my vehicle as they could not move vehicles though my vehicle was ready. I have never seen a service center so unorganized

Worst experience in hyundai. That too in Hundai motor plaza, Alan during. For giving the vehicle service itself making us to wait almost half day in a day. If they don't have staffs they should issue token system and taking bookings for service. Worst service experience better to go for alternative

Going through a very poor service experience from HMP. It started with the day i had to leave my vehicle for service (13-Oct-23). Entered the premise by 4 pm and left by 7 pm. That's 3 hrs for just making an entry and taking the vehicle in for service. None of the promised services seemed available such as door step pick up & drop, shuttle services to nearest bus stand / railway station. Post that the vehicle went for body shop work and no one cares to give an update unless you call / escalate. Only update one would get is that they are awaiting parts. Surprised that such a busy workshop doesn't maintain fast moving parts like bumper and everything has to come from the Hyundai factory. Overall, this kind of a service experience is not ok and people at HMP doesn't seem to bother at all about customer experience. I have seen much better response and seriousness at other dealer operated service stations.

Don’t even think of giving service in this service centre. You have to wait 3 hours to get your car attended. I have lost my time by going to this place. Better go with dealer Hyundai service centres. Since this is a direct service centre of Hyundai no one will care you.

Superb service provided by them. Very good follow up with the customer regarding update of the repairs and other services. Very warm and nice behaviour of the staff. All kinds of repairs, body work and other services provided here. The outlet is fully owned by the Hyundai company. All genuine spares available.

Customer Service is Bit Low. They’re calling that the vehicle is ready from the service but once I reach there, they made me wait for 2 hours! I requested to meet the service manager for getting know the exact reason and the Reason is for water wash ! Such a bad experience for me

I am very much satisfied with the service provided by HMP and am using this for the past one year. Very prompt in service and every service advisor is pleasing and reachable always. Also, post followup was also done by the customer service team regularly. Kudos to the whole team involved in this.

I will not even give 1 ⭐️ for this Service Center. Since I don’t have an option, I had to give them 1 star One of the very worst experience that am having with HMIL Alandur during all of my periodic services and body shop work. I thought that mistake is happening once and gave the vehicle for the service in that workshop but it is the same every time. Very very poor coordination starting from the front desk to service advisor to Body shop manager. Since it is our vehicle, we will have to follow up every time for getting the vehicle delivery. Please dont service your vehicles in this service centre. Even after escalating to CRM and Branch Manager, things are not working out. Very Very Pathetic service centre.

HMP is definitely not like before. There is no reliability now a days. One of my car part is completely broken when given in HMP. But they are not ready to take the responsibility. Above everything they blame me. I was a very loyal customer of HMP since 2016. But would never recommend them anymore to anyone. If u give ur car for one issue, they create two or more issues are give a heave estimation. This must be because of the staffs appointed now. Earlier there were such good staff who were truly awesome. Especially the Relationship Head Ms. Monika she treats her customer like her servant. Pity on HMP for appointing her. They are.losing customers.

Though technicians are good but please avoid this place. To give vehicle for service i was waiting for 2 hours, To take delivery i was waiting for 2 hours. What the hell customer service is that? I had 2 major comments which i wanted them to rectify but the missed to do that and worked on whichever they felt are required. What the hell again? The labour charges are as high as spare charges. This is utter rubbish......i am never coming back here...

I got service my new verna for body shop, the painting work is really awesome there is no difference from original colour and specially friendly staff (kotishwara rao) he give full attention for customers and he follows the priority of customer satisfaction even

Very well-organized service center. They are empathetic towards the customer and lend their ears to the customer queries and get things rectified. I have been extremely pleased and satisfied with two of my previous services here.

Worst service and very pathetic. They will delay for every thing. For general service they have taken for 2 days without any proper followup. They will not respond well and very pathetic service. Never visit this service.

They are too busy to attend to a customer request. Need to wait for at least an hour for just the initial response from them. For a small gear shifting issue, I was asked to replace the entire shifter unit costing Rs:9000 ( Thank God the issue was resolved by a roadside mechanic just by applying the lubricants). Any issues in the vehicle, replacing the entire assembly seems to be their standard solution. Having a new set of assembly is good, but should be ready to pay a whooping price for it.

Boyoboy! Where do I start with this failure of an organisation?! I literally had to wait half a day, this has happened thrice. Miscommunication is the norm here. The reception asked me to wait in the lounge and forgot me. 30 mins later I had to ask yet again to assign a handler to me. The handler asked me to wait 15 mins, and then it went on to 1 hr for getting hold of my car, now the horn didn't work. Another 15 mins of saaljaap(pretending to fix) I got tired and left at 10 pm. Massive props to Hyundai btw for making its employees work 14 hour shifts.

Went there for service. Waited for over 1 hour. The staff were least interested in customer service. It looked like customer service is a concept they have not heard about.

the reception is very good. work place also good. totally the workshop is very neat. good service. vehicle adviser and manager are good response. well and appreciated

Worst service ever. They've had my car for the past two weeks without ever touching it. Extremely irresponsible. They have no concept of time management. Not concerned about wasting the customer's time. Also, they are not even answering phone calls.

The way this service centre behaves is worse than of Government offices. Super Slow. No one responds. Take their own time. No delivery on committed time. Always telling spare parts taking time. And after delivery is over they will call several times for 10 out of 10 for review score Hyundai really need to take this COCO seriously. Lethargic complacent attitude is not going to help you at all

Have to check your spare parts before you go if you don’t spend much repairs replacing spare parts for first five years record. That’s it all of a sudden your good condition car ac will go down at summer time and the cost is will be more than 50k. They happily achieve their target. U lost huge money.

I've been going to HMP Alandur for 6 yrs and their service is seeing a decline. All they're interested is we should give 10 rating when we give feedback to Hyundai Delhi. I was made to wait 1.5 hours before my car was attended by service engineer. My car trunk got jammed and that was my main concern as I was planning for a long trip and I need it fixed. Same day afternoon I got a call stating the trunk lever needs replaced and i gave a nod immediately. Evening I got a call again stating the spare part is not available and it will take 4 days if they put in an order. I was puzzled. Service station is in Chennai and the factory is 70-80 km from here. Even if not same day, why couldn't it be delivered the next day or 2 days later? The customer team did not have an answer. I took the car back after 2 days, and as expected the issue was not fixed. The order for spare parts was placed only after i took my car out from service, and it's 9 days today and still i havent got a call that the spare part is ready. It's a shame that they run a service center of their own, but cannot address customer problem (btw i never expected same day closure). Is the service station just capable of doing oil/air filter change and routine maintenance? I as a customer of Hyundai, feeling bad for this kind of service/response, especially from HMP.

Very nice service centre Friendly staff Mr Rajan is a good helpful person efficient staff and professional staff.but work can be little Faster in terms of body shop repairs.i have been using then since 20 Yrs.Reputed and efficient corporate

This is sixth review, came here for major repair - replacement of front suspension, clutch plate, engine fan belt and minor issues. This time All work done, excellent teamwork and staff n mechanics highly dedicated. Only problem over crowded no place to park cars, they have to make more space. So some delay you will face, no choice. Never seen so full in last 8 years. Management has to find some solution. Work satisfaction 💪 hence from 3 star am giving a five star this time. ---- This is the latest Fifth review [dont ask where is the 3rd and 4th do not wish to share or bad mouth]. Since Covid time HMP Alandur lot of changes some good some not so good. For eg Teams / staff have changed or rotated, tacit knowledge lost and last three visits I am not happy. I go to rectify some problem and come out only to discover some new thing after few hours or next day. See it is not possible to check everything while taking delivery?!! [ IF all power windows are workings, screen wiper front back, reverse camera, child lock, tyre pressure etc indicators are working etc etc] One time my rear left power window switch not working, another time no one bothered to replace front indicator light although I told the SA guy]. Earlier I used to give a 10/10 rating and nowadays they don't bother to get a feedback. Now in the last three visits I noticed huge time delay. Btw the SA - Spares - Mechanic - front office - Security gate pass. In the name of management innovation or precision service I find a lot of gaps and duplication of effort. See .. I came for a simple replace of right side mirror after checking with the spares section on phone, he told me the part is available. This should take 10 minutes to 30 minutes max. But I had to wait from 845 am check in time up to 230 pm ?? But the delivery slip will show different time? Why communication gaps. Reason New staff compatibility issues. My req. to Hyundai TOP Management - Please don't change the staff once they are set in a location and particularly when they take pride in their positions. THIS IS THE MOST STUPID [ I don't know which advisor or consultant from which rich arrogant business forum or consulting group external or internal suggested staff rotation] technique in this SBU. Earlier we customers knew almost all the staff and everything fine for 4 years. Last three years problems. I guess they are afraid to keep staff in same point for fears of some other audit issues. Maybe some Staff did some fin. amoral practice somewhere. Don't wish to assume. See if there is one pickpocket in the bus, would to make it inconvenient for all passengers on all days to frisk them? what logic?? See I come for a mirror replacement, what is the need to take the vehicle and do a full medical check up? That too without my permission, when I asked the SA says we have be instructed by the management to do so!! So much inconvenience that now I am even having second thoughts about the next car purchase being a Hyundai [even with their huge network across India]. ------ Second review again excellent service experience 👍 Alandur HMP directly run by Hyundai. Here team work is good. Staff are very courteous. They reduce if not eliminate customer inconvenience. For the last 7+ years, ie since 2015 I purchased Gi10, HMP, Alandur has been a great experience. HMP, Alandur is a really good place except for the approach road is not wide enough and is placed beside by other two car service centers viz. VW and Maruti Vishnu.

Great service from the team of hyundai. Comfort feel will be given by the service desk team they provide good hospitality to the customer. Even they will drop you in nearest public transport area or junction when you left your car service while go back to your place.

Welcome and polite service by all staff. Service charges are quite normal. Replacement of any parts may hike your bill, as prices are company prescribed with original spare parts. Services will be getting crowd on week ends.

Good customer service. Place is neatly maintained and Mr. Venkat did fantastic job in looking at my car for a service. Staffs are very polite.

Service was top class and SA Abdul was very helpful , I would recommend this place for hyundai vehicles, my car serviced and cleaned perfectly , all reported issues are sorted

good. ambience is good and people are courteous. but time for getting the job done is more. good lounge and we need to wait. book appointment and come. on the spot service discouraged

it is good place to have our car service. all the Service advisors are experienced and understand the problems and Concerns. Well maintained workshop/lounge facility, staffs are kind and Polite. delivery time may differs, but Quality of job done is very good. My personal wish is that to maintain the same standards for ever.

I had bitter experience there. I had waited for more than one hour for the job card preparation of my car servicing. When I asked to meet the Manager who is in charge, nobody is available. Very poor in attending the customers. It is the Hyundai owned Service Center. That's why this irresponsible attending the customers.

Have been servicing for last 4 years. Always a good service and polite people. Will never ever go any other service centre for Hyundai in chennai. Hyundai Company owned. Genuine spares and good follow up.