1/5 Donald D. 3 years ago on Google
The
staff
was
extremely
friendly
when
I
joined
the
gym,
but
when
it
comes
to
billing
dispute
it
is
very
disappointing
and
unreasonable.
I
requested
to
suspend
or
cancel
my
membership
in
March
2020
due
to
covid
and
since
then
I
haven't
used
any
gym.
There
was
no
proper
confirmation
from
them
and
I
gradually
forgot
about
it.
Recently
I
reviewed
bank
transaction
and
found
I
have
been
charged
membership
fee
as
usual
since
June
2020
as
well
as
annual
membership
renew
fee
in
October
2020!
They
are
non-negotiable
for
my
request
for
refund.
I
did
not
realise
the
membership
subscription
was
automatically
re-started
since
June
2020
after
covid
lockdown.
Sadly
the
only
notification
for
membership
restart
was
sent
via
an
email
in
June
2020.
It
is
tricky
the
membership
restart
was
memtioned
at
the
end
of
the
advertisement-like
long
email
message
rather
than
in
prominent
position.
Unluckily
I
ignored
the
email.
In
addition,
there
was
NO
notification
not
even
an
email
for
anual
membship
renewal
in
October
2020.
By
the
way,
their
membership
fee
is
not
expensive
but
it
was
very
crowded
during
peak-hour.
As
far
i
can
remmeber
in
year
2019,
I
usually
entered
gym
at
5:40
pm
and
queued
for
average
10-20
minutes
for
using
treadmill.
The
dumbell
area
is
especially
crowded.
The
main
reason
I
chosed
this
gym
is
because
it's
3
minutes
to
my
workplace.
I
have
requested
to
cancel
my
membership
and
in
future
I
would
rather
to
spend
little
extra
money
for
other
Gym
in
CBD.
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