Worst rated Watch stores in Perth, Australia

😠 I have had to pay twice to repair a product that broke within a month. The staff are rude and unhelpful. I highly recommend avoiding Zamel's especially this one

😠 Bought some earrings in January and had an issues with one of them. Went back to the same store the same week and customer service was HORRIBLE. They kept reassuring me the issue was fixed, but it wasn't, so I had to come back few times and every time they blamed me when the issue was there from the...

😠 You need to sort your staff out in the newly opened Mandurah store. My Vera Wang ring was originally bought from another store by my husband for me and he also purchased the after care plan, total of $6000. I contacted the mandurah store by phone three times and my mum also dropped the ring in for m...

😠 I don’t even want to give one start but unfortunately that is minimum to write my experience. I bought I ring few months back and I was told size can be adjusted at anytime but turned out the size I want they can’t adjust it. It will need a special order. I put special order and gave ring back to th...

😠 My daughter ordered an engagement ring, the staff called to say it was in. Wrong ring!!! Tried to say it was the correct ring and took no responsibility or apologise for a huge mistake. The staff were rude and condescending, the correct ring took months to arrive through covid. Instead of a happy o...

😠 If I could give no stars I certainly would! They do not refund when their products are faulty. They instead accuse you of breaking them! You can't talk to management unless you email them either & there's no guarantee your actually emailing management. Do NOT waste your time or money

😠 My partner bought my engagement ring from here and was not offered the care plan, my ring needed to be resized and we had to pay for it. We dropped the ring off and got a quote for $85 and then on collection of the ring I was asked to pay $100. I asked why when I was quoted $85 and the lady said so...

😠 My experience at Shiels was terrible, I went in just Thursday to buy a piece of jewellery for my girlfriend. As soon as she opened it and put it on one charm from the bracelet snapped off, we thought that its fine as it's still usable. The next day she puts it on and while we're talking it falls off...

😠 I bought a watch at this store and guess what? They put the incorrect warranty card in the box! Months and months went by of me following them up. They made the process complicated and never kept their word. Extremely bad communication between Claremont and Garden City store, each passing the buck...

😠 Yesterday, I went to the Karrinyup store with my little one and it was very bad experience at Angus & Coote store. One of the customer lady on the store was so rude and arrogant. I asked her about a few products but the way she responded was so disrespectful. Even she said to her colleague that th...

👍👍 Fantastic customer service by Annie - she was immediately approachable, friendly & professional. Will definitely be returning for my next piece!