Best places: General practitioners in Ōtara-Papatoetoe, New Zealand

😠 Recently enrolled and missed an appointment due to family issue. Notified that I would need to pay a penalty fee if I miss it but did not tell me how much the fee was. Got hit with a $45 penalty fee. Still was told I have to pay $45 enrolment fee as well. Not very good service. No one off goodwill g...

👍👍 The staff are absolutely amazing, from the receptionist, nurses and doctors!! They are very friendly, the very best family doctors that i have been to. All i can say is WOW, was really blown away with the service that they have provided. The doctors won’t rush you when it comes on assessing you, the...

😠 Almost 3+ years with this clinic and you can never get an appointment on the same week! Probably lucky enough to get a slot in 2 weeks. So frustrating!!! Tried the online thing they say that helps and submitted a request last week and still no call backs. Reception makes it worse! You don’t feel wel...

👍 I've been going to Mt Wellington Family Health Centre for approx 6 years and have never experienced any issues with the practice, I find Dr Martin a very kind person with a positive and happy attitude. But recently I have found one of the receptionist very rude and talks down to people, I found her...

😠 Very very bad experience. I could not believe myself. I tried to enroll , sent all documents needed. was assured of appointment today after speaking to two receptionists, then said this doctor not available that day., so told them to change doctor and took one day off home to go see him. turned up t...

🫤 The Indian receptionist is by far the rudest, unsympathetic egomaniac I have ever had the displeasure of meeting. It is almost as if she gets a kick out of making snarky and unnecessary remarks to people who come in. I understand this is a stressful job, but I watched her continue to be rude to peop...

😠 If I could give this place no stars I would. After 40 odd years at this practice my wife and I are moving to another. Since the Tend takeover of Pakuranga Medical the service has all but disappeared. The phones are now shunted through a call centre. Try getting through and you are told to wait a fe...

😠 I have been with this clinic for more than 10 years and had a good experience, especially with the doctors, Dr Caroline and Dr Andrew. However today I was very unhappy with the receptionist and her service. I was told to wait for about 2-3 hours before seeing a doctor. So I did, and I explained to t...

😠 I wouldn’t even give 1 star to be honest. The receptionist has no manners at all or patience to talk to the patient who wait there for hours and hours. Being at this clinic was a worse experience ever in my life. Waited 3 hours and then went to the receptionist and asked if I could book an appointm...

😠 Stop accepting new patients or get more doctors! It's impossible to be seen within a reasonable time. Phoned twice this year, first for my 11yr old daughter and today for me. Was advised both times that you're fully booked for the next 7 days. The wait time to be seen is ridiculous.

🫤 The receptionists don't know what customer service is. Spoke to us really rudely at our visit today. I watched people coming in for COVID-19 testing being spoken to so rudely as well. We were there for non covid reasons. Giving 2 stars as the nurse and the doctor was really lovely.

😠 I finally changed doctors today. I rang Hunters Corner Medical Centre 3 times today. The first time someone hung up, the second time someone cut the line while it was ringing and thank god, the third time they answered. The receptionist has a rude and unhelpful attitude, she could not help me find a...

😠 Been with the clinic for years , doctors and receptionist are awesome, the biggest issue is to get the appointment to see the doctors, it’s 2-4 weeks waiting to get any medical help. In my understanding we need to see doctors when we are sick or any of our family member is sick , what we going to do...

😠 I called to make an appointment and a mature Malaysian lady answered the phone. Unfortunately, she spoke to me in a rude and disrespectful manner. Despite asking if she was busy, she didn't respond. I even requested her name, but she refused and pretended to be occupied with work. However, when she...

😠 I felt sicker than my real pain.I waited for 3 hours to change my finger dressing. I realized that I could do that by myself in 2 minutes at home after a nurse did it. What a waste of my time and money.

😠 Very bad organizing. We have to stand outside for 1hr and a half to see the reception. Hr and a half to see the nurse and 1hr or 2hrs to see the doctor. Need more improvement. Will be good to go back to the old way. Make a booking.

😠 I’ve been with this doctors for over 9 years now & I haven’t been to see them for a while because you have to wait 3-4 hours every time! And if you want to get a hold of them via phone good luck. You will wait almost an hour & they pick up say hello then hang up on you, the same thing will happen 3...