Worst rated Medical centers in Cardiff, United Kingdom

😠 Not fit for purpose. They need more people answering the phone. I have had to contact various surgeries recently for family members, and none are as bad as Avicenna for answering the phone. I don't understand how there can be over an hour's wait every time you call. This morning, I phone to get...

😠 Bastaaarts never answer phone. I pay my tax for these scrap places. U dont get this servise to third world countries.

😠 As a healthcare professional I am appalled by the attitude of the on-call GP today (he will know who he is but I will not name him) who prematurely terminated a telephone conversation (i.e.hung up) with my wife (we live in North Derbyshire) who was requesting a GP visit for her 90 year old father wh...

😠 A practice that is seemingly not fit for purpose - a view echoed by many reviewers here. Some of the staff seem to have forgotten the 'care' element of healthcare. Main points of complaint: 1. Clueless (and frankly ignorant) receptionists. 2. Massive wait times. 3. A total lack of professionalism...

😠 Does this practice specifically source the most deplorable human beings to work for them or is this confluence of incompetence just a happy coincidence? I just spoke to Genine (however she spells her name!). She informed me that I could make an 'urgent' appointment this morning or a routine appoint...

😠 The receptionists attitude is disgusting and unprofessional the attitude I had for trying to get my medication because it got lost either with them or pharmacist is unbelievable I got told mental health isn’t an emergency and to call up the next day after I told her I needed my medication and can’t...

😠 Every time I ring at 8:30am I get through about quarter too 9 and they tell me no appointments ring tomorrow, this has happened on many occasions in this practice. I’ve never had a practice like it! and I’ve been to a fair few due to moving. I suffer with anxiety and depression anyways and the recep...

😠 After seeing a mental health professional yesterday, he asked me to make an appointment to see a doctor to review my medication. I went to reception and she told me to ring the surgery today. Rang the surgery at 8am to be on hold for 30 minutes only to be told that they were not taking appointments...

😠 This place is an absolute disgrace. You let your patients down all the time. Your receptionists are condescending and rude. Shouting at me even though I just have a blunt tone. Rude because I wanted to make a complaint that I was LIED to about my prescription being done even though it wasn’t. Your s...

😠 Without a doubt, one of the worst GP surgeries I’ve ever been registered with. I moved to Caerphilly in 2020 and registered with NRMC. Every time I call, there’s a wait of usually at least 20-30 minutes to get through. When you do get through, it feels like the third degree from the receptionists to...

😠 Such an outdated and ridiculous booking system, even before covid. I can't count the amount of times I've called over 100 times to get through. Then to be told that there are no appointments left. Called at 8am one day and was 61 in the call queue to get THROUGH to the surgery call queue. Get cut of...

😠 I called reption today simply for piece of mind to check I'd booked the correct date for my B12 injection which is due in June, as I'd called yesterday and booked the appointment over the phone with another receptionist. The receptionist today abruptly cut me as I was still talking and appeared to...

😠 What a joke this place is. 146 attempts to get through to someone and then to be told they can't help you! And then they wonder why the A&E departments is full to the brim! Might I add this is the 4th day in a row that I am trying to get an appointment for results that needs to be discussed - which...

😠 E-Consultation is pointless they refuse to help, just tell you to ring Ashgrove. What was the point of spending 20mins answering all the questions. It's states that the doctor will call you if they need to discuss but they never do. Getting an appointment is a competition to see who can ring first a...

😠 This surgery will do its utmost to avoid scheduling an appointment. The receptionist Sammy is rude, and the ‘go to’ advice is to visit the consult platform. This practice has clearly used the pandemic to avoid seeing patients (although restrictions are lifted) and the reviews are very accurate.

😠 Not fit for purpose. Every single time I need to collect my repeat prescription it takes two weeks to actually receive the prescription, then a third week to collect all the items they missed off. I go to the pharmacy about 100m away to order and collect my prescription as you cannot order it thro...