Best places: Public medical centers in Letchworth, United Kingdom

😠 The receptionists think they are the police; forced to discuss your intimate illness on the phone because its not enough to just ask for a DR's appointment. Without a shadow of a doubt the worst experience ever. pointless complaining to the office manager, she is unprofessional too and regularly rai...

👍👍 Far better than my registered Drs. The nurses, Drs and receptionists are empathetic and professional. They were dealing with VERY high numbers of poorlie patients and I was seen in an hour which is what I was quoted. Toilets were clean and waiting room as comfortable and clean as it can be. Masks we...

😐 Unfortunately in the recent years, Houghton Close has gone down hill. Reception staff (although not all) have given me incorrect information over the phone several times, for example telling me that some biopsy results had returned when in fact they hadn’t and medically advised me incorrectly which...

😠 Been trying to get an appointment on the online system, the procedure is a joke. Have been struggling with mental health and needed to be seen by a doctor. Sent multiple emails via the online booking system, nothing. Rang the surgery several times hoping an appointment would be sorted, so disappoint...

😠 Terrible administrative team! Unprofessional, woefully incompetent and quite rude. (not unlike other surgeries in Bedford it has to be said) The GP's themselves are probably good but the office staff need better training (or replacing!) One positive is at least they have a queuing system for phone...

😠 Very disappointed with the quality of care or understanding of a problem, I had repeatedly seeked medical advice for a facial headache and headaches in general, been prescribed lots of antibiotics for sinusitis, Was sick due to headaches and told I have gastroritus, me and my and partner both tol...

😠 Used to be a great surgery with a convenient walk-in service. Then they employed "Hitler and the SS" to run reception. If your mental health isn't in a poor state before calling them then it will be afterwards. If you can get past the awkward, unhelpful, arrogant & rude front-line then it's great &...

😠 Very rude reception staff. Ring when they open and either wait ages to be spoken to or get told there are no appointments despite the fact the have just opened. Appointments cancelled. Sad really as the doctors and nurses have seen have been lovley and so friendly.

🫤 The Doctors are very good Dr Jackson is incredible. The problems seem to be in administration management and care when booking in. They have old disabled people having to queue outside in all weathers and do not provide any form of seating. A situation easily resolved if they care. A simple bench or...

😠 Awful, 111 just said my wife needed antibiotics to treat a secondary infection as she has tested positive for covid suffers asthma & very prone to chest (& other infections) she is getting worse & is frightened . Receptionist basically told her tough S*** we have no appointments, even correcting her...

😠 Very rude reception staff that assume and interrupt. Left me on hold for 3 mins no explanation. All appts currently by phone (understandably) but they give u no time for that appointment call, for some reason?!?! Although you could have a ten min appointnent with a time prior? If you miss it because...

😠 I requested my normal prescription and when I went to collect the medication from the pharmacy, it wasn’t there- I was advised to go to the medical centre to see as to see why. I politely enquired about this to the two receptionists and they said they would see what was going on. They told me I was...

😠 If I could give 0 star I would. I don’t appreciate my prescriptions not being processed the last 2 times, how are you losing patients prescriptions? I also don’t appreciate GILLIAN WRIGHT hanging up the phone on me, very unprofessional and a disgrace of a doctors surgery. Absolutely USELESS. Having...

😠 They do not answer the phone. Receptionists are extremely rude and unhelpful. They change face to face to telephone appointments after you have booked and then lie about what was originally booked. It is almost always empty with all the consulting rooms unoccupied. This surgery is a disgrace to any...

😠 This practice that I've been under for best part of 20 years used to be an excellent practice. The online booking system was excellent and there were two surgeries a day. Since Covid the online booking system is no longer in operation. To try to make an appointment everyone has to try to ring in at...

😠 I’ve read plenty of negative reports, and after numerous disappointing appointments to see a GP I have refrained from reviewing until now. Leavale medical centre both Liverpool road and Bushmead Medical centre needs an upheaval. Dr Singa and the receptionist in bushmead medical centre need to appre...

😠 Had the most terrible and frustating experience today! Called this surgery to ask for an appointment and told to call back at 830. Here comes 8.30, the phone was ringing up until 8.40 but no one is answering so i hanged up and called again. In the beginning of the call, a robot will tell you to pres...

😠 Poor. Good luck getting through. I have waited over 20 minutes on occasion. Non medical staff gave me totally wrong advice. They have little idea. They just want you off the phone and treat you as an annoyance not a patient. That's the NHS! Ridiculous web site too. What happened with speaking to som...

😠 The worst surgery I’ve ever attended. The doctors are awful and have very little respect for patients. I had one doctor accuse me of lying about what a doctor said to me and another doctor make a seriously disgusting accusation about a family member instead of getting to the route cause of what the...

😠 Without a doubt the worst surgery I’ve ever been a part of! The menu options on the phone are WAY TOO LONG! You spend a minuet listening to some stupid voice note about how you should call 999 if your arms falling off, rather than a surgery in the middle of nowhere (like people don’t know this!) Ju...