Worst rated places in Metropolitan Borough of Solihull, United Kingdom

😠 I believe that is now time for the NHS England to act and see if there is anything that can be done to elevate the quality of service of this so called medical practice as it's currently inexistent. Just like all the other people in here I am expecting a lot of pain and frustration, but I still be...

😠 The worst surgery one can imagine. - Can never reach them by telephone; - Telephone staff incredibly rude and unhelpful, although following the recent takeover, this has been marginally better; - Incompetent GP’s with no interest; - Smear test request letters persistently sent to old address despite...

🫤 It's been about three weeks since I visited this place to get my mother referred to a community dentist by her GP. I was told that Monday to expect an appointment to be made that day and I would be contacted regarding that by 5pm. I waited by my phone all afternoon and did not receive a single call....

😠 Absolute waste of space. No matter what time you call, no matter what day, you WILL be placed into a queue of above 30 people. In fact it’s higher than that. It’s usually 50-60+ but they have changed the waiting voicemail message to say “You are now in a queue ABOVE 30” to not make it seem as bad. O...

😠 Sickened by the mannerisms of the lady (Rosie) who answered my telephone phone call this morning; who had completely made a shambles out of my referral. Rosie answered the phone, with an extremely angry tone; explaining that I need to give her a few minutes as she had only just walked in and still h...

😠 Been at this surgery for a number of years, I registered here because of the good reputation. Sadly over the last few years it has taken a nose dive for the worst. The receptionists are the most rude and nasty women it has ever been my misfortune to encounter, they definitely need to learn a lot of...

😠 Very disrespectful of appointments. Extremely hard to get an appointment as the phone lines are always blocked. I finally get an appointment for my little baby and even after arriving earlier than the time. I was made to sit and wait for over 30mins before being attended to. This is a constant pract...

😠 The receptionists are rude, you cannot get an appointment. They keep you on the telephone for an hour on hold to then be told there are no appointments and to call at 8.30am. I was on hold from 8.30 in the morning for an hour to then be told there were no appointments left and the only way to get an...

😠 Trying to get through to this surgery is a joke, you can be waiting an 1 hour in the queue and then amazingly get cut off. This doctors surgery used to be great when Dr Powis was in charge he understood all your concerns and had a lot of time for you, now you daren't go with more than one ailment ev...

😠 Absolutely the worst run surgery in the land. Who runs this place? certainly people who are more concerned about profit than care! Looking to move. This surgery makes it impossible to get any help for the working person. Dr iQ, a good idea if it worked, it doesn't from this surgery.

😠 The doctors and medical assistants should be reported, they don't listen to patients, don't care about their clients and are extremely rude to patients - including the receptionists. This place should be shut down as they do not care, their patients need understanding and compassion and to be liste...

😠 What a joke. This place has always been just that absolutely shambolic service. It took an hour and 10 minutes just to talk to three people in the queue. As i get to the "out of hours staff" she tells me its bank holiday monday and the surgery isnt open whilst they have everyone waiting in a queue b...

😠 Ridiculous surgery. You have to call at 8am to book an appt only to be told that it's fully booked up. I wanted to make an appt for a patient who is suicidal and urgently needs to see a GP but even though NHS111 said to call the patients own GP, an appt was still not given. Clearly mental health pat...

😠 Called for an appointment only to be told they have no idea when that would be. When I asked why, the lady said "I'm not going to open the door to go and see the receptionist to book you an appointment". The rude woman had no understanding as to why people go to see their Dr. Receptionists protect a...

👍👍 I'm James Walsh and I would love to thank firstly Helen Jackson for her help and dedication with my case and for the reception staff that was outstanding and the only survive that liaison tome big thank you

😠 Absolutely shocking communication skills from AMANJEET KAUR aka MRS KAUR! The rest of the receptionists and Dr's go out of their way to help patients however AMANJEET is very rude and has no social skills what so ever unless, she needs to book you in for a test with herself then, she'll make the eff...

😠 What am I missing here? A Mental Health Service with nearly all bad reviews and most are about people with poor attitudes. They can’t all be wrong. Ideal time to review your staff and make changes. Makes sense why someone I know has been struggling to be seen despite their current state. Are you th...

😠 Very poor service It is the worst surgery I have been to. The receptionist staff are rude and ignorant, and are quick to tell you to go else where if you don't like their service. Dr are not bad my suggestion to Mr karma dad Ali and Mr but to get them trained specialy behaviour because this off rece...

🫤 The queues on telephone for an appointment are ridiculous and when u finally get through after 30mins there is NEVER an appointments available. Some of the call centre staff are rude and should receive customer service training. If you do ever get an appointment the wait time to see a doctor around...