1
Massage Envy
Massage spa
😠 So Massage Envy is up to it again!!! As a business owner, I do everything in my power to make sure my guest are completely satisfied with our services. And if they are not, then I do everything in my power to make it right plus one. I have to say, today, I have had the worst experience ever dealin...
4.10 (154 reviews)
2
Massage Envy
Massage spa
🫤 Several of my therapists at this location have cancelled my sessions, some on the same day, and the receptionists don’t even contact me and try to offer a different therapist or offer to reschedule me. But when I have an emergency and can’t make my appointment , not only do they still take my accru...
4.10 (140 reviews)
3
Massage Envy
Massage spa
😠 I have been a member since 2012. I joined at the Creedmoor location. I have never cancelled an appointment at the last minute. My 89 year old Dad was sent by ambulance to Big Duke hospital late last night. I called before the Spa opened to leave a message that I was not able to get to my appointment...
3.90 (130 reviews)
4
Massage Envy
Massage spa
😠 Get the membership they said, cancel anytime they said... I should have read the fine print. It's cancel anytime after the initial 12 months. The contract says "typically" when is should say something concrete like definitely or absolutely. Learn from me, pay attention to the wording.
3.70 (149 reviews)
5
Massage Envy
Massage spa
😠 I had a massage booked with Chris. It was my first session with him I usually go to another location. I chose a man thinking he would be able to add a little bit more pressure. He greeted me 5 mins past my appt time. He was massaging my back and I assumed just putting pressure on a knot to help it o...
3.50 (122 reviews)
6
Massage Envy
Massage spa
👍👍 The Front Desk has an ALL NEW staff, and it shows! They are outstanding to work with. Recently Victoria F. helped me find the right facial it’s for my 17 yo son. She talked to the therapist for me, and really went the extra mile. I met the manager, Sabrina, to let her know and she introduced me to t...
3.40 (209 reviews)