2/5 Chantal G. 3 years ago on Google
We
were
staying
at
the
Chateau
Laurier
this
weekend
for
our
20th
wedding
anniversary
and
decided
to
dine
in
at
the
Milestones
on
Sussex
Drive
for
brunch
today
around
12pm
as
we
couldn't
make
our
evening
reservation
with
them
the
night
before
(we
had
called
and
cancelled
prior
too
and
placed
a
take
out
order
with
them
instead
which
we
actually
enjoyed)
So
the
decision
was
to
have
brunch
there,
close
to
the
hotel
and
relax
&
eat
before
heading
home.
My
husband
was
placing
some
suitcases
in
the
car
and
my
son
and
I
went
ahead
to
get
a
table.
When
we
approached
the
desk
with
our
masks
on-
notably
within
a
foot
of
the
desk
edge-
the
hostess
looked
up
and
saw
me
&
my
son
and
knew
we
were
there
but
waited
for
a
good
bit
re-
arranging
menus
to
even
say
"hello"
or
"one
momment"
or
"Hi"
or
anything
at
all
for
that
matter.
It
was
very
awkward
as
there
were
no
other
people
behind
us,
no
other
staff
there
talking
to
her,
the
front
entry
was
empty
other
than
us.
After
her
late
greeting
I
mentioned
it
was
our
20th
anniversary
(no
congrats
given
or
comment)
that
we
were
meaning
to
come
yesterday
evening
but
couldn't
as
I
was
indisposed
and
we
were
coming
for
brunch
instead,
that
my
husband
was
at
the
parking
area
and
would
be
along
shortly
and
we
asked
to
have
a
table
for
three
indoors.
The
restaurant
inside
was
very
quiet,
a
medium
amount
of
people
were
on
the
patio
as
their
brunch
menu
was
not
available
due
to
covid,
our
table
was
adequate,
food
was
just
ok
as
the
steak
sandwich
and
fries
my
son
and
I
split
was
only
slightly
warmish,
my
drink
stood
empty
for
half
our
meal
as
our
server
was
partly
attentive.
What
was
truly
upsetting
to
me
was
the
server
asking
if
we
wanted
separate
bills
on
our
20th
anniversary!
I
got
really
choked
up
and
was
taken
aback.
It
was
upsetting.
Obviously
the
hostess
never
mentioned
it
to
him
as
he
never
said
"welcome
or
congrats
on
your
special
day"
when
he
first
arrived
at
our
table.
We
were
very
obviously
there
with
our
son
as
a
family
as
both
me
and
my
husband
discussed
the
menu
with
him
in
front
of
our
server.
We
are
a
multi
racial
couple
and
the
three
of
us
have
3
different
skin
tones
and
we
were
weirdly
asked
if
we
wanted
separate
bills!
So
I
made
a
point
at
the
end
to
say
to
our
server
it
was
our
20th
anniversary
when
he
brought
the
debit
machine
to
my
husband
to
pay
the
bill.
He
then
said
congrats
but
didn't
say
anything
in
regards
to
his
"
separate
bills"
request.
(***I
would
like
to
strongly
suggest
a
few
things-
it
was
quiet
there
and
"we
were
busy"
cannot
be
used
as
an
excuse.)
****
Firstly
greet
someone
who
enters
with
a
"hi,
one
second"
if
you
are
busy-
don't
leave
them
hanging
to
the
point
they
think
maybe
they
should
leave
then,
also
a
host/hostess
should
inform
the
server
of
a
special
occasion,
and
please
consider
the
table
before
the
first
thing
out
of
your
mouth
is
"is
it's
separate
bills?"
as
this
was
very
much
a
multi
racial
family
with
2
adults
OBVIOUSLY
with
their
child
at
a
FAMILY
LUNCH
on
a
Sunday
afternoon
not
a
bunch
of
adults
meeting
for
drinks
on
a
friday
night.
I
found
the
initial
hostess's
greeting,
the
lack
of
communication
about
our
occasion,
the
"straight
up
weird"
asking
for
separate
bills
all
very
upsetting
and
very
insensitive.
***This
is
an
edited
portion
I'm
adding
after
the
"form
letter"
response
from
the
owner***
I
am
not
spending
any
of
my
time
filling
out
a
survey
to
help
you
get
to
the
bottom
of
the
lack
of
customer
service
and
manners
that
your
employees
showed
me
and
my
family
yesterday
on
our
20th
anniversary.
You
have
all
the
information
you
need
in
my
above
review,
the
date-
yesterday,
Sun
Aug
23rd.
You
have
the
time-
noon.
You
have
those
involved
-
the
hostess
and
our
server
(only
saw
a
few
employees
serving)
note*we
ordered
a
steak
sandwich
split
in
two.
You
are
welcome
to
fill
in
your
own
survey
and
can
"look
into
it"
yourself
at
any
time,
you
have
my
complete
narrative
and
experience.
What
you
should
have
done
is
treat
your
customer
well
and
offered
a
real
discussion
not
"
fill
out
a
survey"
This
again
shows
a
response
that
is
very
insensitive.