1/5 Vanessa D. 5 months ago on Google ā¢ 7 reviews
I'm
from
Ottawa
originally,
now
living
in
Montreal,
and
travelling
back
to
the
capital
often
for
work.
I
have
stayed
at
the
Andaz
at
least
a
dozen
times
throughout
the
years,
and
I
used
to
*love,
love,
love*
it.
So,
although
I
hadn't
returned
for
almost
two
years
because
of
my
last
experience
(a
bug
literally
crawled
out
of
the
pillow
I
was
laying
on),
I
was
coming
to
town
for
just
one
night,
and
figured
I'd
give
Andaz
another
go.
The
check-in
was
fine,
but
I
was
stunned
by
the
diminished
quality
of
the
room
-
this
hotel
has
seen
a
LOT
of
wear
and
tear.
I
asked
for
a
late
checkout
(12pm
instead
of
11am)
and
was
told
it
would
be
a
$35
charge.
I
accepted,
but
was
called
the
next
morning
at
11am
by
an
irritated
staff
member
who
told
me
I
had
to
check
out
-
a
note
had
not
been
left
on
my
file,
apparently.
I
did
end
up
checking
out
at
12pm.
But
then,
the
next
day,
I
noticed
the
hotel
had
charged
the
room
to
my
personal
credit
card
(left
for
incidentals),
rather
than
the
corporate
card
left
on
file
by
my
work
at
the
time
of
booking
-
even
though
the
clerk
explicitly
confirmed
the
corporate
card
was
the
correct
one.
I
ended
up
having
to
go
through
the
reimbursement
process
with
my
work,
which
took
forever.
It's
also
worth
noting
that
the
hotel
does
not
allow
delivery
persons
to
the
floors/rooms,
and
so
if
you
order
from
an
app
such
as
Uber
Eats/Skip
the
Dishes,
you
have
to
go
to
the
lobby
to
get
it,
which
sort
of
defeats
the
purpose
of
delivery
(especially
the
late
night
ones!).
Considering
I
stayed
here
for
one
night,
and
only
spent
a
few
waking
hours
in
my
hotel
room,
there
were
a
*TON*
of
inconveniences,
and
the
simplest,
most
basic
tasks
could
not
be
done
right.
I
was
hoping
my
first
visit
in
two
years
would
see
Andaz
redeem
itself,
but
at
this
point
I
have
seen
enough.
Definitely
won't
ever
stay
here
again.
This
hotel
is
FAR
past
its
glory
days.
1 person found this review helpful š