3/5 Chris F. 6 months ago on Google
I've
had
(mostly)
the
pleasure
of
eating
at
Hometown
for
many
years,
having
taken
friends,
family,
and
business
associates
at
all
times
of
the
day,
including
special
occasion
brunches
and
parties
booked
in
their
private
room
(penalty
box).
This
is
one
of
the
first
and
few
restaurants
in
Ottawa
that
have
a
great
amount
of
Vegan
options,
but
also
traditional
meat/poultry/fish
dishes.
It's
great
because
they've
done
a
great
job
accommodating
everybody.
Lately,
I've
noted
the
service
and
food
quality
have
been
on
the
decline.
A
couple
of
years
ago
I
would
have
given
this
place
5
stars
across
the
board.
Unfortunately
it
appears
there
has
been
a
turnover
in
staff,
which
based
on
many
experiences
have
impacted
the
promptness
and
accuracy
of
service,
and
the
quality
of
food.
In
the
last
month
alone,
I've
been
3
times,
once
with
business
associates
and
twice
with
groups
of
15+.
Each
time
there
have
been
issues
with
the
service
and
food.
On
the
last
outing,
the
manager
was
kind
enough
to
offer
a
restaurant
credit
to
help
balance
out
mistakes
with
the
order.
It
really
shows
that
our
experience
is
important
to
him,
however,
there
seems
to
be
a
pattern
of
recurring
issues.
Perhaps
lack
of
process,
lack
of
employee
training,
or
simply
new
employees
unable
to
meet
the
service
levels
of
what
this
restaurant
once
offered.
I
still
like
this
restaurant
and
will
continue
to
frequent
it,
however,
I
am
concerned
what
the
future
will
hold
as
there
has
been
a
noted
decline
in
the
offering.
My
immediate
suggestions
to
bring
it
back
and
possibly
surpass
where
it
once
was:
-
Ensure
orders
are
taken
carefully
-
Ensure
group
orders
are
delivered
within
a
reasonable
amount
of
time
(recently
some
people
in
our
party
had
to
wait
10+
minutes
following
the
first
dishes
delivered)
-
My
interest
is
primarily
the
Vegan
offerings
and
would
like
to
see
items
such
as
the
Beyond
Pasta
reintroduced,
but
also
would
like
to
see
some
healthier
options
added
to
the
menu
as
most
currently
are
super
processed
or
fried.
-
Ensure
staff
are
aware
of
the
trust
given
by
guests
with
respect
to
Vegan
items
and
their
careful
preparation
-
have
experienced
mistakes,
which
are
not
acceptable.
-
Have
a
manager
visit
each
table
to
ensure
the
experience
level
is
great
Please
take
this
feedback
as
constructive
with
my
intent
to
benefit
the
restaurant,
but
also
to
flag
issues.
I
would
be
happy
to
re-review
and
alter
the
ratings
based
on
my
future
experience.
Thanks!