This location does not maintain its equipment, and will not fix it until it becomes a safety issue. Once it’s up for repair, they take over a couple months to get fixed. I.e. hamstring curl machine out of service since no later than Jul 31st- it is now Sept 12. Edit: They have decided to outright remove the leg extension machine - letting 1 machine serve a gym that is supposed to fit 100+ members at once. This location has become way too complacent. 2nd edit: cant make it ip. A bench needs to be replaced, leaving the gym with only 2 bench press machines. This time, they promise to have it fixed in a week (by Nov 14). 3rd edit: about half a year now, leg extension machine is yet to be replaced.

The policy regarding class lateness lacks consideration and is not conducive to a client-friendly environment. While I genuinely appreciate the efforts put into maintaining discipline and order, I believe the strict enforcement of the one-minute late policy is causing unnecessary stress and negatively impacting the overall client experience. I am a member of this gym primarily because I value the opportunity to participate in the yoga classes as a means to de-stress and improve my overall well-being. Yoga, for me and many others, is not just a physical activity but also a mental and emotional sanctuary where we seek solace from the demands of daily life. The one-minute late policy, which prohibits entry to the yoga class even if you're only slightly delayed, feels excessively rigid and inconsiderate. I understand the importance of punctuality, but it's equally important to acknowledge the realities of life. There may be instances when factors beyond our control, such as traffic, unforeseen delays, or personal emergencies, cause us to arrive just one minute late. The strict adherence to this policy has turned what should be a relaxing and stress-relieving experience into a source of anxiety for me and, I suspect, for other attendees as well. It is disheartening to feel that one minute can negate our commitment to self-care and well-being. I kindly request that the gym management reconsider this policy and take a more compassionate approach to class punctuality. I believe that a more lenient approach, such as allowing a brief grace period or allowing latecomers to join without disrupting the class, would be a much more client-friendly and stress-reducing alternative. Ultimately, our goal as gym members is to enhance our physical and mental health, and I believe that a more flexible policy regarding punctuality would align better with this objective. I genuinely hope that Movati, Trainyards will consider my feedback and work towards creating a more welcoming and stress-free environment for all members.

Love this gym , great staff, awesome facility , the only issue is that every time a new member joins with no gym etiquette nothing is done by staff . I can never use the sauna/ jacuzzi without someone using their cell phone inside ruining the experience, in the gym people never put their weights back, sit at machines for 20 minute while they text or reserve two machines on opposite sides on the gym not allowing anyone else to use it The simple solution would be to have one person walk through the entire gym making sure clients respect the rules of the gym Recently I see alot of people training in flip flops ! It’s disgusting Bring back gym etiquette otherwise your I’ll loose your regulars One more thing put a sign that says NO water on the sauna machine it’s broke twice and you guys haven’t done anything to address it, not to mention put a NO Cell phone sign on that door or I might just buy one for you guys from Canadian tire and slap it on myself Thank you

The cleanliness and quality of the machine at this gym needs to be addressed. I originally went to The Orleans location and transition to this one closer to work. The change room and showers are disgusting, one of the toilets has been clogged for 3 days now. Shower doors don't close properly, and on three occasions have caught men in the changes doing indecent stuff.The floors and showers look like they haven't been cleaned for a while, had to try three treadmills to find one that works. Definitely getting some fit for Less rides at this gym. I expected my money to be put to better use. The two stars is for the good quality customer service I get from the staff in the morning. Day 2 of men's washroom missing toilet paper. And broken handles on the treadmills. Is anyone managing this place ? Now the sauna and steam room are broken. 3 plus day and counting. We're paying for this lack of quality and it's no Wonder the ratings are so low. They don't contribute to paying customers instead just sit around and wait for more things to break. Are they trying to get a bundle deal or something?

The negative reviews speak for themselves. Do yourself a favour & don't ignore them. Mostly these members are not lying or exaggerating based on my experience being a member here I can attest to most of it. If you don't read this whole review, PLEASE READ YOUR MEMBERSHIP AGREEMENT WITH A FINE TOOTH COMB. YES, THIS GYM IS ONE OF THOSE PLACES THAT WILL LIE AND ROB YOU IN HEARTBEAT. If you're okay with paying approx. 1.2k a year for equipment that works sometimes, washrooms/changing rooms that are clean sometimes with a sprinkle of IDGAF service & safety issues, sign up! Sanitation, disorganization, bad equipment, dishonest/rude staff & etc. ALL that aside, THE MOST IMPORTANT thing is that if you have a concern, problem or emergency of any kind, I can just about guarantee that it will fall on deaf ears. The most basic and most important thing in all service industries is customer care and they fail monumentally in that category. I've had several bad experiences here but more recently my #MOVATINIGHTMARE experience is that they sold me on the most expensive plan by saying I could not pay ''aka freeze'' my membership for 3 months and still attend the gym which would save me about $300 annually making the overall cost cheaper than other gyms. Well to my surprise, when I tried to freeze my account & go about my workout, they refused to let me in & had a pay up or leave attitude. Needless to say, management didn't do a single thing to help or take any form of accountability for the so called misunderstanding. They offered that I could freeze my account and pay $5 a day anytime I choose to visit. The math: 7 days a week @ $5= $35/week when I currently pay $25 a week. They literally tried to rob me more sdmh. Amenities & classes are hit or miss with this location mostly miss with this being the worst gym I've been to overall (comparing to Goodlife & Fir4less). I'm eager to see a competitor deliver what MOVATI pretends to offer.

Antiquated contract rules hold you hostage for a year like every other gym... instead of operating off of merit, good service, good will, and superior gym experience. They say the mission is for people to feel welcome and comfortable and healthy.. . but they hold clients hostage while they change major policies and don't give the client a choice to stay or go without making it very difficult to do a transfer. (Schedule an in person meeting at your home club with both parties present... disgusting given that there are easy legal ways to do this electronically.)

It’s clean and lots of cardio equipment but if you come between 4-8 you will always be waiting for weight machines. People work out in groups and tend to hog several machines between them or do like 10 sets and scroll their phones in between tying up one machine for 15 mins, weight room is actually busy till closing , just a younger crowd, there is only one leg extension machine and so it’s almost impossible to get a chance on it, lastly parking lot often full and you have to park over near the stores, not a huge inconvenience but all the above indicates to me they have too many members and there is a need for another gym in this general vicinity serving downtown to Gloucester.

I used to love the gym (I joined when it was Althletic club), but the service level has gone down very much. No one smiles and says hi and bye. Employees are often chatting with their colleagues, look at their phones, and ignore presence of customers. I'm planning to cancel the membership this week due to further distance from my current home, but I'm reflecting on the experience I have had during recent years and I am just not having the same feelings about the gym anymore.

I’ve been a member a year now and I love! Great amenities, clean locker room, good location. I also wanted to speak on a past 1 star review I saw, upset about no late entries to yoga class…. I personally am SUPER glad they’re strict about this because there’s nothing more annoying, stressful, disruptive, and rude than someone arriving past the start of class time. You’re supposed to get there 5-10 minutes before class starts, find a spot, set up quietly, and start relaxing on your mat When ONE person comes in late, it’s very disruptive to the other 30+ people who managed to make it on time. It can sting if it was truly out of your control but disrupting a whole class is never appropriate. My drive to the gym takes 10 minutes. I give 5 for parking and walking in. I give 5 for getting up to the studio. That’s a theoretical 20 minutes total from my door to yoga class door. I leave my house 30 mins early, so I don’t have to stress. With me attending 3-7 yoga classes/week over the last year- I’ve only missed two due to lateness 🤷🏼‍♀️ I sincerely hope Movati doesn’t rethink this policy.

Very bad experience when i did the membership the lady there confirmed that i can invite someone at least for one time to try the gym for free. i had never invited any one and today i have invited my friend to come with me for one session. i have called this afternoon before coming to confirm that and the man responded to me said yes it is included in my membership to invite one friend for free for 1 session. unfortunately when i arrived i was surprised and the staff there has refused that and they were not professional at all. the staff was really indifferent even i said i want to cancel my membership. what a very strange customer service.

This gym has horrible and rude staff, they trick you into signing up and there is never an option to cancel. Its a scam. I signed up and the first lie I was told was that I will get a gym bag, I didnt. Second lie was that they would only take 31 dollars bi weekly out of my account, its 36 biweekly. Something I was never told? ‘If you want to cancel you need to transfer your membership to someone else’ thats ridiculous. You should be able to cancel, pay the cancellation fee, and move on. Don’t sign up, they aren’t even open 24 hours. Not to mention staff are rude and arrogant.

Dear Mr. Tyler, I would like to thank you from the bottom of my heart Mr. Tyler, for what you did for me today. This most amazing man that I have never met or spoken before in my life, helped me by going above and beyond to get my issue resolved. I won’t discuss details of the issue for his own privacy, but I can tell you that he put tears in my eyes cause of how he treated me and helped me in this situation and time of need. I couldn’t believe how much he really cared about helping me, and he doesn’t know me. I will definitely be praying for this man and his entire family. May God Bless all his family, friends and colleagues.

Amazing place, good location and parking but when u get signed the paper with the Managers they totally forget about certain promises they made to you. How amazing is the place and the machines but PLEASE READ THE FINE PRINT IN THE CONTRACT because there is where they get you. Your contract last for a year at least and there is no way you can't change anything. The charge is gonna be the same for the full year. Until that, you have to be a member of the club. Services are really good but what I talked with the Manager and what is the reality later on, is not the same. Just verify everything before accepting the conditions. Standard contract was my first option but the Manager STRONGLY ENCOURAGED ME to get the Complete Option. 38$-2 weeks vs 52$-2 weeks with some promises that were never real including a 50$ Gift Card. Just saying, read before signing in Movati TrainYards please. Thanks for the opportunity of expressing my thoughts here.

I thought it was a bit of a shame that, at no point during the pandemic, no initiatives such as virtual classes or training sessions were made known. A missed opportunity, I thought, but forgivable. What earns them this one star review is the fact that, after multiple phone conversations and emails in which I explicitly communicated I am not ready to resume my gym membership, and that I do not wish to be charged fees, my visa got dinged this month. The icing on the cake: they won’t take my calls to reverse the charge, and require that membership cancellation take place in person. This just cemented my resolve not to give them my future business. I feel deeply for all businesses affected by Covid-19. However, there are other local fitness organizations that have done better to serve the community and make their offerings accessible through these extraordinary times. My support will go to them, moving forward.

Love everything about the place, just have noticed since joining, the bathrooms are very dirty and two stalls for all the guys, each time I’ve wanted to use it, there is urine around the floor and seat and often it smells like each member paid a visit before going to exercise. I love this club, just hope they keep it clean.

I am giving this a two stars because I was happy with my personal trainer. However, prior to COVID, I just found out that Movati has been charging my husband and I Bi-weekly personal training sessions in which I NEVER agreed to have auto renewed. Between the two of us we have been charged almost $400.00 in Personal Training fees without ever receiving any services. Prior to signing my contact, I spent a lengthy period of time discussing the terms (ie. not wanting the auto renew). I even have text messages between my personal trainer and myself discussion the topic and yet this still happened. We have since cancelled our membership and have been told that we didn't meet the 30 day cancellation requirements and we are to expect an additional $200 to come off out of our bank accounts! Isn't that CRAZY!? Very Poor Customer Service! The only person we could discuss our concerns with was the personal trainer manager who was not available to speak to us in person. I then had to follow up with a phone calls. I do appreciate the time she took to explain to me their auto renew policy which I am very aware of and didn't want in the first place! Our conversation ended with her telling me how well she felt she served us today.....Seriously. By the beginning of October we will be down $600.00 dollars for personal training. This is just robbery. Please be careful when signing these contracts, doesn't matter how much you discuss them or what they say, management is not to be trusted and very inconsiderate considering the times we are in!

Happy with the gym establishment itself. Although not thrilled about the management side. I joined with my family and there was a promotion happening. We were told we’d get our promotion by Feb. 15th. That day came and went and we received nothing. I called, I emailed and still nothing. Feel a little ripped off about that. False advertising doesn’t sit well with me.

The star rating is about accurate. It’s charging for a 5 stars gym, but it’s not more than 2-3 Stars. They started in fire and the corporation is letter his gym down. Missing weights, rarely someone on the floor cleaning up in the gym. I expect more from Movati and all reviews say the same.

For such a expensive and highly recommended gym It seems that they do not meet expectations of what they promote. Every time I go there machines are broken and the sauna never works in the men's side. Whenever I discuss with the employees they tell me "it will be fixed in 2 weeks" or " we will pass it along to management " I do not recommend this place to anyone looking for a quality gym.

My Mom who is visiting from Newfoundland was looking for a gym while she was in town for the month. She signed up for the one day free trial to test out your gym at the Trainyards location. When she arrived she was told by your team member that she could not try the gym for the one day free pass as she was not from the area. He did not give her any other options. My Mom still wanted to use the gym so he made her sign up for a month membership without letting her see the facilities first. I find it appalling that the gym would not let her test out the facilities because she was not from the area but they have no problem Taking her money and making her sign up for a membership even though she is not from the area. This service is not acceptable and I would expect more for people visiting and wanting to stay active.

I never commented and have a bad experience as from now. I decided to have a membership with them but the agent told me I can sign for 6 months and after cancel at anytime. He made me sign an agreement of 1 year and when I tried to cancel they refused. Pay attention to those people. They will tell you what you want to understand but that’s not what it’s written. VERY BAD EXPERIENCE. I don’t recommend.

I am sharing this persons story because the same thing happened to me. Since September 1st Movati has taken over $1000 out of my account despite the fact I told them I want to cancel everything because I’m not comfortable being in the gym during a GLOBAL PANDEMIC. They told me because I’ve already paid and can’t get a refund I should come in anyways. How inconsiderate! This is absolutely robbery! “ I am giving this a two stars because I was happy with my personal trainer. However, prior to COVID, I just found out that Movati has been charging my husband and I Bi-weekly personal training sessions in which I NEVER agreed to have auto renewed. Between the two of us we have been charged almost $400.00 in Personal Training fees without ever receiving any services. Prior to signing my contact, I spent a lengthy period of time discussing the terms (ie. not wanting the auto renew). I even have text messages between my personal trainer and myself discussion the topic and yet this still happened. We have since cancelled our membership and have been told that we didn't meet the 30 day cancellation requirements and we are to expect an additional $200 to come off out of our bank accounts! Isn't that CRAZY!? Very Poor Customer Service! The only person we could discuss our concerns with was the personal trainer manager who was not available to speak to us in person. I then had to follow up with a phone calls. I do appreciate the time she took to explain to me their auto renew policy which I am very aware of and didn't want in the first place! Our conversation ended with her telling me how well she felt she served us today.....Seriously. By the beginning of October we will be down $600.00 dollars for personal training. This is just robbery. Please be careful when signing these contracts, doesn't matter how much you discuss them or what they say, management is not to be trusted and very inconsiderate considering the times we are in!”

Make sure to sign up with a credit card, if you use direct payment they will keep charging your account after the end of your contract. Customer support will flat out refuse to help.

Movati Athletic trainyards is not safe, COVID-19 measures are not followed. People are walking around the gym without masks, especially in the fuel studio. I go there daily and don't feel safe anymore. No staff was able to do anything about it.

Seems really nice. Went on a tour of the facility but they wouldn't offer me a one-day trial to really try things out. That tells me that they don't really believe in their products and that they're more interested in taking advantage of people with long-term and extremely expensive contracts. There's a reason the reviews of this location and others aren't overly positive. Unless you need your gym to be a status symbol, go to Goodlife or another more affordable option

I was forced to go in person to stop my membership and they said I need to submit a technical support ticket to cancel. After having received a confirmation email for the cancellation, I just found out that my credit card was charged again the normal amount, but I don't even have access to the gym.

Most instructors are nice but there are some meaning ones. Has been kicked out from the class because I was on time not five minutes early. Contact the club management，no apologies at all.

This is a fantastic gym!! All the trainers and staff in particular (Amine) are super nice and respectful. The trainers take an interest in you no matter what fitness level you’re at. I really like how they give me tips and tricks to get the most out of every workout. I’ve been going for a few months and am already seeing a big change in my physique. I am definitely recommending my friends to come to Movati.

Management of gym amenities is not great. Steam room and sauna are often out of order waiting on parts which the gym doesn't seem to stock up on despite having 5 gyms in the City. These are sometimes closed for over a month at the time. The province has now reduced the restrictions for public places including gyms. It's nice to see more people using the gym. Movati chose to close the steam room to do a deep clean of the steam room. Why wasn't this done when there was limited occupancy and when there were less people using the facility *face palm*

This health club makes it a joy to work out! I have been a member for several years and I go there to work out on a daily basis. I am so glad that they seem to be thriving even post pandemic. I am always greeted with a smile by the front staff and have never witnessed any rudeness from any of them. Recently, they have been updating the facilities and have added lots of new equipment. I have trained with several personal trainers over the years and have progressed rapidly with every single one. I have taken yoga classes and enjoyed several of the group fitness classes. All the instructors are helpful and fun. I give them high marks. After a good workout, I enjoy having a sauna and shower in the clean facilities. It's been amazing for my health and i want to thank everyone that I have been in contact with over the years!

Nothing else to say but I’m disappointed with this club. I joined around 2 years ago and at the time of joining I was happy with what movati is Doing with their club, until they decided to remove the basketball court from this location. That’s the main reason I joined this club back in 2016,and now they’re removing it! No reason to stay at this club for 70$ a month when you just lift weights. If you’re into their classes they provide for free, then this is a good club to join otherwise go to another gym.

Way too many groups blocking the fuel room at times when people come from work and want to work out. There is a room upstairs, which should be used for groups like this. Men’s toilets cannot be used due to high humidity - all the surfaces are wet. People are with their shoes on training equipment and staff is just looking but Not intervening.

Honest reviewer and “Average Joe type” gym goer here. Lets preface this with: “For the price planet fitness is unmatched” Primarily looking for something thats cheap? Go no further into the review, this is the place. QUICK OVERVIEW Pros: -$CHEAP$ -Most gym equipment -Lots of cardio machines (no wait time for cardio at all) -Hydro beds included in $25 membership -Even with Covid-19 wait times are relatively low ****(especially compared to other gyms like Goodlife Merivale) -Self cleaning stations all over Cons: -Where are the barbells or pre-weighted bars above 60 pounds?? Extremely difficult to perform DEADLIFTS at Planet fitness. *If this is your interest I HIGHLY recommend searching elsewhere*. -Smoothie bar underwhelming, I’m not one to purchase $5 smoothies and shakes, I have not tried the drinks so I will not speak on that -###Limited number of weight lifting machines -Locker room is tiny. Like tiny tiny. -They dont freely advertise that the $15 plan is only for 1 location and included only the gym membership, no extras, and you cannot bring anyone unless they also get a membership (no one time fees) BOTTOM LINE Is it worth coming here? “Yes”! Staff are friendly, they clean quite often which is pretty awesome (not as common in most gyms), the machines usually dont have wait time, it is CHEAP as HELL! And the ability to bring a friend on a Blackcard is something that completely won me over. No more $15 one time fees. I would not recommend the $15 plan to anyone, for an extra 3 coffees a week you get so many features including ability to go to the Bells corners location. ### There is 1 of each weight lifting machine, the exceptions being cable cross (2), squat racks (3), leg extension (2), leg flexion (2), bicep/tricep (2), and a couple various shoulder extensions for back. This is predominantly a cardio gym hence why there are fewer. ****DO NOT GO BETWEEN HOURS OF 6:30pm AND 8:00pm! Wait times can be 20-45m and gym closes at 9:00pm! Mon-fri Prime time: 4:30-6:15 or off peak hours!!

I've used this gym a couple of times and both times were really bad. The clients are very disrespectful. I used the pool today and there were people cutting into my lane (either a kid jumping into the pool mid-lane or people doing exercises across lanes). Movati needs to police their clients a little more because it absolutely kills the experience on the one thing that makes Movati unique (even the lane buoys would be an improvement). Ideally, they should have dedicated lane swims or restrict child access to the pool. As well, one staff member was rude when cleaning the changing room and it threw me off. If this was another gym with lower membership fees, I wouldn't mind as much, but if Movati charges you $80-$100 a month the staff should show you more respect (maybe pay them more but set higher standards). Use another Movati, all the other gyms have more respectful clients. Staff-wise, it's par for the course.

Joined for the fuel studio as I train functional fitness regularly however it’s increasingly annoying to find time as most of the equipment and the only track ( sled) in the the area is used by so many classes. Even if you get the space before the class , you are asked to leave. What’s the point of paying membership as such if you can’t use the space ? It’s not like other areas of the gym support this type of training and I always make sure to go in at low times when there isn’t to many there. Trainers should be urged to stagger their classes in different group circuits to ensure other members can use the area.I’d rather go back paying double to use a CrossFit open gym for this .

I’ll be going back to GoodLife. This movati l doesn’t have the best cleaning or equipment maintenance. While their customer service team is friendly and aims to greet everyone as they come and go, if there is an issue, they often don’t know what to do or can’t do anything. As for exercise classes, the scheduling is not ideal unless you’re retired. However, I do like the small classes taught by personal trainers, those are great! Also a shoutout to the great personal trainers on staff, they’re awesome

Decreasing quality of instructors. Unable to keep high tier instructors such as Kristy S due to their lack of desire to pay instructors sufficiently. If quality yoga instructors are the reason for your signup save yourself the trouble and go on YouTube. Only able to afford elderly/low energy as the young/energetic ones look elsewhere for employment leaving mostly 65+ instructors to teach. They are decreasing their training schedules, and quality of instructors, in addition to increasing prices for enrollment. The only saving grace is the steam room which is notorious for being the weakest of the movati locations in Ottawa. In addition to all the aforementioned problems they also have a 2 hour cancellation policy so if you get into an accident or other emergency less than 2 hours before class you acquire a strike. If you acquire 2 strikes within 2 weeks you are banned from classes which is the only thing that slightly justifies the overpriced memberships. Extremely disappointing decrease in quality, will be cancelling my membership at end of month. Spend your money elsewhere in a time when cost of living is increasing.

not the best experience i had in movati clubs, possibly the worst in all Ottawa locations, not as clean as the other locations and had an unpleasant experience with one of the staff members, the manager never got back to me with an explanation!

Very dirty place and shady contract to sign.

Busy location, full parking lot. Too much struggle for the monthly price

The gym is falling apart , with old machines, comparing to the movati in kanata or merivale. Equipment is really old and basic, facility is clean for sure , Orleans location is the same :(.

Friendly staff and we'll equipped but since last couple of weeks don't know what happened. Everytime we enter the gym. We get a foul smeel ( sweat) or don't know.. Never happened anytime eralier. Started recently

I wish I could rate a zero star to this place. I had the worst experience ever at this location. I booked an appointment at this place yesterday and I was late by 15 minutes and I was not allowed to go in. Keeping in mind, I had an Appointment from 9 pm to 10.30 pm. Not a lot of people take their whole 1 and a half hour in the gym. As long as I have an appointment I should've been let in. When we were there, some people left the gym at that time, which means there was place for people in the gym to be able to go in but still we were not let in. I do understand I was late by 15 minutes but the way I was spoken to was not pleasant. The manager named JOSH asked the girl at the door to tell us that Security will be called upon us if we don't leave right now. It felt like we were doing a crime. WORST, WORST, WORST Place ever.

I rarely leave any reviews anywhere, therefore this writing was well deserving of PF. Maybe I’m not an elite bodybuilder but I, and everyone that knows me, would definitely argue that I’m pretty advanced. That being said I’ve seen some bad criticism over the years from elite bodybuilders and power lifters regarding PF. While I agree that the gym lacks some important equipment for advanced strength and development, it has everything required to make a very decent physique. In fact, I could prove that it does have more than enough to maintain a 5’10”, 200lbs, 5% BF physique that gets nothing but positive remarks and compliments. For the gym itself, it’s clean, great open concept with space to breath, tons of useful equipment, the price is very generous and so is the staff. Everyone is nice and happy to be there which contributes further to the its atmosphere. The manager, Shannon, is nothing short of amazing. Even after being in disagreement with her regarding a club’s protocol, she went out of her way to find the written regulation to prove me wrong and she did so with integrity and in the most professional matter. I will never question her again. The rest of the staff is just as nice and always smiling. All in all, with being able to bring a guess at any time, having access to massaging, total body enhancement and tanning, I love this gym. I would recommend it to anyone. My name is Paolo Arseneau, I’ve been bodybuilding for 27 years, I’ve been a personal trainer for 5 years and I've trained in more than 50 different gyms. Good work, keep it up!

I wish I could rate a zero star to this place. Terrible experience. The way the staff dealt with me was so unprofessional especially the person mentioned named Josh. Will not recommend this place to anyone. Worst experience ever.

1 star for no flexibility with scheduleing. Really unfair for people who have a set work schedule. Makes its almost impossible to workout during the week. Sheduleing should rotate hours to make it fair for everyone.

Although the membership is more expensive than other gyms, I'd say that you are paying for quality. There's lots of space and new equipment, a pool, jacuzzi, and a place to eat which is a huge bonus for me since I'm usually eating on the go. The one downside is that the bus routes to get there are not very good or frequent. I know that this isn't exactly within the control of Movati, but people that depend on the bus, beware that it's not the most bus-friendly location. I had to change gyms as a result.

Great gym because of its Staff , The morning receptionists ( Lauren and Thanh) always start day off the right way just awesome energy . I really appreciate Jason’s work ( the cleaner ) he’s very polite and does an excellent job of cleaning the gym you guys need more Jason’s . Only complaint is sauna being out of service from October 2021- March 10( let’s see if it’s fixed on the promised date , crossing my fingers ) . I recommend this facility as long as they don’t loose more staff . Good job MINUS the sauna that was and is a horrible experience

I like this gym a lot more than I thought I would. Women’s sauna works great and is nice and hot :) but sounds like the mens doesn’t. I love how there are all ages and body types exercising here and the staff are friendly. I think the membership price only makes sense if you’re going to take regular advantage of an additional feature outside of the weight room - classes, yoga, pool, steam/sauna.

The staff are awful and just want your money. They don’t care about you, just your dollar. Avoid at all costs. They have loopholes all over their contract which will result in them robbing you of your money. Wouldn’t expect much more from people who inflate their muscles rather than their intelligence 👍 Support local businesses!! Find a small gym in your neighbourhood. You’ll get a better experience overall with better prices and a human experience that will leave you more satisfied than these money hungry corporate monsters ever could.

The club support employee, Shanna is extremely unprofessional. Yelling from the smoothie bar to the front desk at employees to greet every member when she should be pulling them aside the tell them that, instead of embarrassing the employees. Flirting with the employee (Lucas) and has gotten jealous when other female employees interact with him. I have been working out at this location for years and have never saw such unprofessionalism.

Well equipped gym with professional personal trainers. Nice smoothie with different flavours. I Enjoyed my time there! 👍💪🏼🙏

Very poor customer service.

Trying to get a refund from them for wrongly charging you is mission impossible...

I have been a member since the opening because of the great services for women and the cleanliness. I primarily use the pool which is often very cold. As a senior, I asked/emailed several times to have a railing installed along the wall to the hot tub. The floor is usually wet and I am afraid of slipping. Many other women and those with physical limitations also share the same concern. It is not a major investment to improve safety and to reduce liability. I hope that this post gets a response. Merci.

It’s a sweet gym overall but I find it kind of a rip off how it’s not 24h as it used to be, especially that it’s on the more expensive side.

Its very nice

I have been going here since its inception. What is most important to me is the cleanliness. There is a man that has been keeping the mens room clean for years and hats off to him. Ben, my sales rep this time around, is a very honest, knowledgeable and very personable young man. Says hi by name when we meet and is always clean and looking good. The two men mentioned above is what makes Movati my go to gym hands down. Thanks! (You are only getting 4 stars because of your inability to curb the pouring of water, which becomes a cesspool on the floor, in the dry sauna. There is a steam room and no need to create a petrie dish on the dry sauna floor)

I wish I could rate this place a zero. Terrible experience ever. I was told that security will be called on me as if I was doing a crime but the only thing was I was late. It was such a bad experience. The way the staff dealt with me was so unpleasant. Person named Josh was very very unprofessional. Will not recommend this place to anyone.

It is the worst place to go. I have been going to this gym from last 3 years but yesterday the way I was dealt was very unprofessional and inappropriate. They do not let anybody in after 9:15 without realizing the work sechdule of an individual.

Terrible place. I wish there was zero star rating for this place. I felt like I was doing a crime when person named josh delegated someone to call security on me if I don’t leave. I never expected behaviour like this from such a place.Very unpleasant. Will not recommend this place to anybody.

They haven’t picked up a single one of my calls since they opened on feb16. I cant book an appointment without calling, and the website doesnt work either.

I’m confused as to why people are kicked out or even need an appointment from 8pm-6am. I just finished a workout and there were 4 other people in the gym, and 2 more waiting outside for their appointment. The staff don’t wipe the facility in between appointments; moreover, there’s just no logic behind this. If you guys were at full capacity or close to it, I understand. But at night time when there’s less than a dozen people in the gym and a few outside? Come on...

Started charging me out of blue mid august then double charged me the beginning of September? Wouldn't allow me to cancel my membership over the phone, due to a medical condition I'm high risk, I can't still go out in public but they were unaccomodating to that. Said I could write a letter to cancel? Apparently writing a letter would confirm who I was, so I'm puzzled what I could put in a letter that I can't say over the phone? Ludacris policy, I dont know, seems like silliness I was denied that right and being forced into a scary situation... Very disappointed in them. Won't reccomended. Stay safe everyone

Called to cancel my membership after getting charged the annual fee. I asked for a refund and the manager didn't feel like wasting her time and kept telling me she won't issue a refund. Then she tells me in order to cancel my membership I have to come in or send a letter. When I asked why I have to come in she told me it was to verify who I am. Ok? How is a letter going to verify who I am anyway? Can't I give the same information over the phone? Is it difficult for you to make it easier for people to cancel their memberships over the phone? Or do you do this on purpose to make it harder for people to cancel (especially during an epidemic)? I used to love this gym but theft and hiring rude managers is definitely more effective than this negative review. Keep doing what you're doing during these hard times, soon enough you'll be out of business!

Very spacious location and the cost for the service is great the only downfalls are the employees, they dont seem happy they barely smile. Even if i broke up with my gf just now i welcome people like if it was Jesus Himself at my job. That and that we have to use the smith machines for everything. The ready to use barbells are prettry light also

I felt confident yesterday! So I decided to attempt to squat 5000 lbs. My spine got ripped out of my very back. Fun gym!

Be careful with these thieves. They stole one month from me. I told them to cancel my membership for a certain date, and they added one more month to it. I told them to double check that, and give me back my money for that whole month that I didn't step foot on the Gym, and these scammers didn't give me my money back. Hope someone finds this useful and avoids getting tricked at this gym.

While it it currently undergoing some renos, Movati Trainyards is a great gym. The staff is friendly and helpful and there is plenty of space between workout area/machines so you never feel like you're on top of anyone. It is a pleasant, clean and sanitary space to workout and I have never once waited for a machine

I visit the 3 locations in the Ottawa area (Trainyards, Orleans and Nepean). All the front staff are always friendly, cheerful and courteous. Yes, there was a time when the Trainyards location was a mess mainly because the main caretaker suffered an injury and couldn't work. You could see that everyone at the front desk and management staff taking turn to help out. That's teamwork and it's heartening to see. As far as I can see, everything is fixed now. Clean and tidy. I go to mainly yoga sessions in Movati aside from the general workout. Been a yogi for over 15 years and I have to say that Julie L.'s is one of the best yoga instructors around, bar none. Her depth of knowledge is astounding. She's the kind of instructor who teaches yoga the way it should be, from the breath to the postures. As long as she teaches in Movati, I'll be a loyal member :)

I used to go here and I miss it very much. During the pandemic they held the account when we were not aloud to go and thus did not charge the fee's, they did however honour the contract and let the time still count. This means I didn't have to pay for what I couldn't use and was able to cancel when the year ran up. Had to cancel as it is a bit pricy and at the time there was no yoga offered and the 'booking' system in place was heavily flawed and inflexible. This I think has changed since then as restrictions lifted. I am always worried now restrictions will hop back on and classes will close so I'm hesitant to sign back up. It gets a four because it is a really lovely gym that makes you feel. boogie but also sometimes the sauna and steam room and broken and the hours make it tricky to go.

I love this location. I've been a member for about 3 months now and it's one of my favourite gyms. The cleanliness, the staff hospitality and the wide range of classes/resources is a big reason ('pros'). The upkeep/management of the equipment leaves a bit to be desired ('cons') but overall this is a club I would recommend to anyone who values having a great place to keep bettering themselves through... CLIENT RELATIONS: I recently had a GREAT EXPERIENCE with one of their front desk staff, Ali who helped me arrange a really great guest-pass experience for a friend of mine. He was thoughtful, considerate and really proactive in terms of helping me find solutions that would make her feel really welcome (like acknowledging that booking classes using their website, as guests must do, can feel tedious/frustration, so 'calling in or coming in when she wants to book is an option too'). In general I've found that *all of the staff* are really friendly and make you feel welcome/considered. PROS: The pools, I swim about 4-6x/week, and lift weights in between. It seems silly but I also really love the lighting/setup in their women's changeroom's, where there are several 'makeup and do your hair' stations that really add a nice vibe to my day (feels fun, luxurious) and the other gym goers are really sweet and supportive. –The initial personal training session was better than any gym I've tried before too. Really in-depth and helpful; Dylan was a level-5 trainer I think and what I learned from ~1hr with him was *so helpful* in setting me up for my goals. The report they give you (based on BMI, muscle ratio, etc.) is a really great way of keeping track of metrics throughout upcoming milestones too. CONS: This would be a 5-star review except I'm not in love with some of the equipment and the way it's segregated/serviced between the co-ed and women's gyms. I find myself going between the two to makeup for it, which affects my workout flow (the co-ed gym doesn't have the same glute, hip ad/abductor machine as the women's, nor does the women's have an assisted pull-up machine *womp womp*). –There have been times where specific/common handles were missing from the pulldown machines, which is frustrating and disappointing as a paying member who wants to be able to count on a consistent workout experience. There are also times when these handles are just 'sprawled around' (due to poor gym etiquette on other gym-goers behalves) but I feel like it would be nice to see the staff help tidy that up periodically or help make sure all the handles/equipment are accounted for in specific areas {doing a quick 'inventory check' like I've seen other gyms and their staff members do, often twice during a single gym session}. Some of the machines are *really* squeeky too, which is a turn-off. [Edit: the staff probably *do* do this tidying up on a regular basis, which is why most days it looks/feels so nice and clean –there were just a couple times where I had this experience that felt frustrating, so it's possible they were short-staffed that day, I'm not sure]. In general it's tidy, and clean. IN SUMMARY: For the few things that "aren't completely perfect" the entire Trainyards Movati experience is really a good one. As a paying member who uses my pass almost daily the cost is TOTALLY WORTH IT. The classes are fun, the people are great and the amenities feel really nice.

Really happy with my experiences here over the past few months, especially with covid restrictions. It's a huge place so social distancing is never an issue and it's very clean. Staff are encouraging and friendly and there's a great array of equipment to give variety to your workout.

I am very happy with this gym and I can't wait for it to reopenI come here three times a week and everyone is always extremely friendly. When I signed up for the gym, I hated going in. I found it intimidating and scary and such a burden. But Movati has done an incredible job at making us feel welcome and supported. They have done wonders for my mental and physical health by creating such a nice environment. I can't wait for them to reopen.

Relatively clean gym, with nice facilities. Before covid they offered a really great selection of classes. Yoga, spin, boxing, zumba and hiit classes. Would like more virtual classes with better quality class experience offered. Contracts are really strict so read them carefully!

Dear Kelly James, I am also a member and I just wanted to let you know that all the amenities are open, aside from sauna and steam room. Almost all classes are being offered and online booking has to be done 3 days in advance but spots remain open up until an hour from the start of the class. Yoga and cycle classes tend to be popular but it can still be manageable to get into class. Overall this gym is like no other and no gym offers unlimited classes, pool and spa. For that reason it is a bit more pricey but reasonably so. The staff is super friendly and helpful, I constantly see them, cleaning and monitoring that everyone respects the new mask policies. The frustration can be understandable, but what you have said is invalid. Movati is honestly a great gym and I am a proud member!

Shoutout to Amanda Davis who has been my personal trainer for almost 2 years now! Getting a PT was one of the best decisions I’ve ever made. All staff are super friendly and I’ve always been extremely impressed with the cleanliness of the entire gym. Thank you for everything you do!

Had a great experience at Movati. For comparable prices to GoodLife you get so much more. The women’s only section was huge and so many amenities and classes. The facilities and change rooms were always spotless and had great experience with management concerning my membership due to COVID.

I love this gym. Good price, nice staff. What more do you want.

Was a good place before covid(

I love it every one's friendly and helpful

Super friendly staff, very helpful if you need them, spacious workout areas and depending on the time its nice and quiet there

Friendly staff, great amenities. :)

Very impressed with all the positive changes, And can see how hard you guys must’ve worked and planned to re open, very proud to be a member

Love this gym! The classes are great and the facilities beautiful!

Excellent

Not gonna lie this club is life. I’m losing my mind . Please open up soon or I will be forced to break in and work out!(just kidding). But I will appreciate my club a lot more when you reopen again.

The gyms clean, good facilities, courteous staff, good variety of equipment and in proper working order. A cheaper price would be nice but overall it's worth it.

Like this place

Catherine is the nicest employee in the company! So helpful when i asked questions about memberships and made me the best protein shake ever as well!! I recommend this gym to everyone.

Love this place! It's spacious, clean, have a lot of equipment, and it's open 24/7. I've been a member since 2018 and haven't had a bad experience! Great casual atmosphere with an extremely diverse crowd, you definitely won't be judged here! Friendly staff who greets people when coming in/leaving, it's a good feeling. I love the crowd meter feature on the app (very useful in determining if it's a good time to go). Update: can't wait to return to the gym! It's been a long wait. Will be booking my 90 minute appointment shortly!

I just signed up before the new Yrs 2019 just for a change of environment a bit away from dtown and it's traffic, great staff and the gym is super clean, very well maintained. The price are very affordable and worth the budget $, if you do hve one. I love the hydro massage bed and body enhancement toning machine. You will be amazed and it's never to late to sign up. Au plaisir😁✌

Very nice equipment, clean and in good order. Staff are way more receptive and pleasant compared to 2 years ago. Really important that staff educate clients, you do not block equipment trying to do 2 things. You do not sit on equipment and read your emails and play with your phone. You do not take the sanitizer bottle with you. You go to the station.

PF is exactly what you would expect for the brand and that it's for the more laid-back casual gym-goer. Facility is clean, and the machines/equipment aren't cramped together. Staff have always been helpful.

I never leave reviews but felt I should to say how impressed I am with the professionalism of your morning staff (unfortunately I don't know their names yet) but impressed they know mine so quickly :) they are very polite and always say hello and goodbye (great customer service) much improved than the previous time that I was a member. The gym is clean and they are following safety covid rules. The only criticism I have is that I think more walk arounds would be good as I've seen people without shoes on while working out (not safe for them) and people chatting on their phones which is annoying. All in all very impressed! Thanks.

This location has been billing me despite me cancelling my account before the pandemic including the annual fee. I finally got a hold of them after leaving multiple messages over weeks as no one got back to me or answered the phone. Update: management has finally cancelled the account, but I have not yet been refunded for the charges that were made. I am currently waiting to hear back from the manager who has promised to work on a resolution - will update then.

Suppose to cancel my membership months ago, but kept it open and collected money

Planet fitness is a very good gym, very clean and very organized, and the price is just right. I recommend this gym to anybody who is looking to workout or to build their endorsement this gym is very good to go to. First you have 2 options so you have the regular membership that cost I believe around 10 bucks per month but that does not give you any perks, but if you buy the black card membership at around 24.00 plus tax you get half off on drinks one guest per visit and you get to use the spa area which has massage chairs.(not for guest use though) I also recommend this gym to anybody because planet fitness makes you feel so welcomed since it is a judgement free zone and since I'm the of person who does not like to be be judged this is the right gym for me. Anyways hope to meet new members at planet fitness

Nice Gym, new clean machines, big organised space, and of course professional kind team!

My Membership was canceled because of covid but somehow without my knowledge I now have a membership again (no email or nothing) and I’ve been paying for 2 months now. Thanks for stealing 50$ from me planet fitness. Real smooth. Canceling my membership for real this time I hope.

Just perfect

I had the black card membership which allowed me to quit whenever I wanted. I called this location to quit over the phone because I wouldn't be able to go in to the location in person for months, and the manager Nicki blatantly and rudely told me that she would not do it. Called the other location in Ottawa and they did it for me no problem right away. Terrible manager with awful manners, overpacked gym, and unrealistic gym rules. Don't go here - go to literally any other gym.

If I could give 6 stars I would . What a clean place , usually I go in Toronto pf, I’m so shocked how clean this place is and how much more space . I loved it .

This is a very clean place. Well organized. A peaceful gym to exercise. Will recommend this gym to anyone. Membership fee is reasonable.

Not busy, good quality equipment. Only downside is not enough 45s/35s/25s. But other than that the machines are great and plenty of space!

Lines are long due to covid but it's a great place year round

Large space, used to be the ymca. Cheap gym with good facilities!

Awesome gym, budget friendly, clean, not too busy. Can't complain

Great gym, very clean, and awesome staff.

They need to start using the crowd meter on there app.... It says they're half full but there's 20 people in line outside.... Good gym generally

friendly staff, big gym with lots of equipment and very clean. Always a pleasure going here and you cant go wrong for the price.

I have more problems with just planet fitness and it's concepts of industrial fitness, just machines no squat rack or bench press, staff were good though

Gym was great until recently, now too crowded, not enough equipment, not enough yoga mats, changing rooms overcrowded, manager ignoring members when approached

I like the place. Big and spacious. I sill out grow this gym. Ita mostly for people trying to get into shape or stay in shape... not for real athletes

Great place to train... tanning, hydro massage beds, massage chairs and red light therapy and lots of equipment to choose from...plus prices are very good....

Very cheap prices, lots of machines but no racks, cages or loadable barbells

Overall the gym is good and staff is fairly friendly. Pros: Clean change rooms and overall clean space to workout Cons: some treadmills need to be serviced as the speeds are not consistent, the paper towel dispensers to wipe equipment are empty quite often on the far side of the gym, and not enough yoga mats.

Pretty good gym, pool is nice but one side of it is to finely. Gym space got all what you can desire. They use to have basketball court, sad that it been dismanteled((

Always a great experience at Movavi. Clean, friendly and strict Covid protocols. Not to mention the awesome training equipment...

Fantastic amenities, great selection of equipment and very friendly staff.

Showed 10 minutes late and walked right in. No lines so that was great.

Excellent

I've been a member for a few years, off and on given the pandemic. I have found that they've improved a lot over the years and it feels like a well-managed gym. It is always clean, the variety in group fitness classes is excellent, the functional workout area (fuel studio) is really great, and the staff are friendly.

The facility is great, they have great equipment. Yet to see a fight, everyone is usually chill and stays to themselves. The machines are good, they constantly clean the changerooms, showers and washrooms. Never joined any classes, but from what I saw, they seem enjoyable. My problem there is with the staff. They pick and choose who they are nice to. Some of the females at the front desk have combative attitudes. And some of the male staff members give dirty looks and have attitudes aswell.all in all it's a good gym, a little pricey but it's worth the money if you can afford it.

Great People here, the place is very well maintained and if there ever is a problem it gets addressed right away.

Staff here is really kind and caring. Facilities extremely clean. Strong personal training staff and a great community of all fitness levels. Overall best movati in Ottawa and also has great weekday hours.

Good gym , good maintenance of equipment and location ingeneral

I had a tour with Julia Manley last Saturday and it was the best experience I’ve ever had touring a gym! She was welcoming, knowledgeable, and able to answer every question I had. I was so impressed by how friendly the front desk staff were and how clean all the facilities are. I’m so excited for my next visit!

Very spacious gym. Kind staff. Kind members. I would say the lockers in the women’s change room should be cleaned more regularly. But other than that the equipment is very clean in the gym compared to other gyms that aren’t movati.

I love this gym. Great classes. Great staff. One down side is there are a TON of snooty regulars who give side eye to plus size gym goers and/or to children. I bring my baby to the daycare there so I can work out and get side eye. People need to remember they don't own the gym. But that is not on the gym. It is the gym goers. The staff are great and the equipment is great!

Gym is really nice and is a relatively great atmosphere. However, one of the men at the front "Ross" is extremely rude and I've seem him swear at other members and staff. Not a very pleasant experience when that's the first thing you see when you come into the gym. Other than him, the gym is great! Classes are nice, pools are clean!

The gym is great however, the manager Mat is absolutely useless! I called him and left multiple voicemails and emails. The reception even said that Mat never tells anybody when he is in or out. Very irresponsible! He never responded my calls or emails. If I could give him 0 here I would!👎🏻 Not sure how he even got the job he is doing nothing for this place! I reported him to the general office and waiting to hear back! This place should be managed by someone more responsible! Disappointed!

Showers and change rooms are dirty. Shower floors have stuff gucked up meaning their idea of cleaning the shower floors is probably just to rinse it with a hose which i've seen them do. They need to be cleaned more regularly with cleaners and not just rinsed (they need to be hard scurbed very important health please you need to clean the dry Sauna and shower and the steam room every day two time we see a lot dist everywhere some people when they finish exercise they going directly to dry Sunna or steam room this not healthy very important hell for people not just the money or the hour we have same problem with Good Life Fitness and YMCA the health department they didn't care about people they care about business ,The day pass very expensive

“I love this gym! Movati has all the amenities I need, and the front desk staff , especially Kate ,always put a smile on my face (I especially love the towel animals they make). Overall Movati trainyards is an amazing gym, and I couldn’t recommend anywhere else in Ottawa.

I can't say enough positive things about my experience at Movati. From the moment I walk through the doors, I'm greeted with a warm and friendly atmosphere that sets the tone for an excellent workout. The staff, especially Kate at the front desk, consistently go above and beyond to make every visit enjoyable! I especially appreciate the variety of equipment the gym offers, as well as the option to use the women's only area.

Really positive experience with this gym. As with most gym memberships, there are guidelines and a time commitment you are making when you sign up. Kate was really helpful, open and knowledgeable when answering all my questions. Couldn’t be happier with my time at this location.