1/5 pav s. 8 months ago on Google
I
recently
had
an
extremely
disappointing
encounter
with
a
manager
at
jb
hifi
.
I
purchased
a
pair
of
headphones,
but
unfortunately,
one
side
was
not
working
properly.
Expecting
assistance
and
a
resolution
to
my
problem,
I
approached
the
manager
the
following
day.
However,
instead
of
providing
a
solution
or
even
attempting
to
understand
my
predicament,
the
manager
simply
confused
me
further,
leaving
me
to
find
a
solution
on
my
own.
The
lack
of
professionalism
and
customer
service
displayed
by
this
manager
was
utterly
unacceptable.
As
a
paying
customer,
I
expected
to
receive
prompt
and
efficient
assistance,
especially
when
encountering
a
faulty
product.
Instead,
I
was
met
with
indifference
and
a
lack
of
concern
for
my
issue.
Not
only
did
the
manager
fail
to
provide
any
helpful
information
or
guidance,
but
they
also
seemed
completely
unaware
of
the
store's
policies
or
procedures.
This
left
me
feeling
frustrated
and
unsupported,
as
I
was
left
to
navigate
the
situation
myself,
without
any
clear
direction
or
assistance.
Customer
satisfaction
should
be
a
top
priority
for
any
business,
and
it
is
evident
that
this
manager's
behavior
failed
to
meet
even
the
most
basic
expectations.
It
is
disheartening
to
witness
such
a
lack
of
accountability
and
a
blatant
disregard
for
customer
service.
I
strongly
advise
potential
customers
to
exercise
caution
when
dealing
with
this
particular
manager,
as
they
have
demonstrated
an
inability
to
handle
customer
concerns
effectively.
I
hope
that
the
management
at
jb
hifi
addresses
this
issue
promptly,
as
it
reflects
poorly
on
their
reputation
and
overall
customer
experience.
In
conclusion,
my
experience
with
this
manager
was
frustrating
and
disappointing.
Their
inability
to
provide
a
solution
or
offer
any
form
of
assistance
left
me
feeling
unsupported
and
dissatisfied.
I
would
strongly
recommend
seeking
alternative
options
or
contacting
higher
management
to
address
any
concerns.
