Last year I had a 5 star experience with this center however this year it turned into a 1 star experience. I had an appointment for a prescription refill-- simple, right? Everything went well until I found that the prescription was written incorrectly. When I called the center to let them know of the problem, they gaslit me and told me that my last appointment with them was in 2021 despite me telling them the date my appointment was on (which was days earlier) and who I had seen. I confirmed with my pharmacist what the issue was, but the receptionist and health center manager here didn't care. They could not have been less sympathetic to the fact that a paralyzed, ventilator dependent woman was going to be left with a health issue that she couldn't physically handle if they didn't fix the prescription. They could have at least faked caring about the inconvenience... It's so dehumanizing. I followed up with them today (weeks later) to see if I could catch a nice person on the phone but they were just as rude. The health center manager told me the prescription they wrote this year is the same as the one that they wrote last year even though I was able to catch the differences thanks to my pharmacist's assistance. (Last year's prescription says to skip certain pills, this year's prescription says nothing about that.) I recorded the conversation (as it's legal in Texas). I don't know why I had an excellent experience last year and why this year was so terrible, but I won't be going back. If a health center can't own up to making a simple mistake like this one, why should you trust them when it comes to bigger things that could impact your health? Unlike a lot of people who come here, I wasn't in the most vulnerable situation. If you have any issues advocating for yourself, especially if you're of a marginalized group, I do not recommend you play the odds... Just don't come here.

Loved Planned Parenthood. Had to go to this location today for a wellwoman exam. Making an appointment online was easy. I got to the clinic, and waited a maximum of ten minutes before being called back. Both the nurse and the doctor were kind and knowledgeable. If you don’t have insurance, Planned Parenthood is a great option as doctors can cost a fortune if you’re paying out of pocket. Even if you do have insurance, I’d always recommend PP as a wonderful option for healthcare for women.

So the location has changed from a place in the prestonwood strip mall to a new building next to Cantina Loredo and adjacent to a hotel right next to it. Near intersection of Belt Line and Beltway Rd.

I went to have a IUD removed of 6 years. I was very nervous but the nurse made sure to talk me through exactly what to expect . Process was not painful at all . Very quick. I had a great experience. Will Definitely be coming back to this location for annual exams

Been going here for years and always had a good experience! Everyone is very nice and the wait isn't long. Good movies in the waiting room too ;)

I've been going here for atleast 3 years and have had no issues. They are very knowledgeable and helpful. I actually found the staff to be more personable then the big expensive places. If you dont have insurance or have low income they really do help out. I never feel like im being overcharged.

I went to the Addison Planned Parenthood for my annual exam. This facility was modern and clean compared to my old PP clinic. Setting my appointment online through DocASAP was very easy and my wait in the lobby was short. The staff answered all my questions and sent me home with a lot of educational resources for my boyfriend and myself. Both the intake nurse and nurse practitioner were professional and nice. Based on past experiences with PP I was expecting to be there for two to three hours but I ended up getting everything done within an hour. I think it was because I set my appointment for an early afternoon on a weekday and did some of the preliminary work while scheduling my appointment online. Your mileage may vary.

The location address is incorrect as listed. There was no updated information sent through text for the new location. I drove around for 25 minutes trying to find it. I made my best guess after the operator said it was "*next to* Cantina Laredo" The front desk person was very kind and helpful. But Otherwise. Will update my review if and when the map information has been corrected.

Very informative, patient and understanding staff, great energy and bedside manner from the clinician and overall great experience! I made an appointment online for a Pap smear and general OBGYN check up, the process was very straightforward. I called their number to ask for prices and it was about $190 without insurance, but I’ve been struggling this year due to COVID and asked about financial help. I am so, so grateful I was able to get my checkup covered I can’t even express it fully in words. On the day of the appointment I left early but Google maps sent me to a huge plaza but didn’t pinpoint the exact location. Around September 2020 there was construction going on everywhere and covering all the buildings so I recommend looking ahead at 360 photos to get your bearings if this is your first time coming here. There was no one else in the lobby, the receptionist led me through questions and then I sat down and waited. It was about 30 min after my appointment time when they called me in, the staff asked me more questions about my medical history, and answered all of my questions about what a Pap smear is, what STI testing options there are, and a whole lot of other questions. I felt very safe and not judged for my lack of knowledge like when I visited a primary care doctor a month earlier. I did a urine test to check for STI and then waited some more in the room. I waited quite a while so I recommend having something to do or watch maybe. The clinician came in, explained exactly what she was going to do, answered all of my questions before and after the Pap smear, and I really appreciate her positive energy and way of calming me down about the procedure. It was quick, easy, painless and all done in like 10 minutes or less. Overall I felt so safe talking about my medical issues here and being able to have a checkup helped take a weight off my shoulders. Would definitely come back here, hopefully in 3 years for another regular checkup ☺️

Came on March 30 2021 i am not a rude person just wanted to put my review on here , this place was actually very quiet not many people here but the young lady she looks mexican or hispanic she wasnt outright rude but you can tell she was just a little careless and wasnt really informative . Ive been to a different planned parenthood and had a better experience there . I came for a simple IUD removal procedure . I talked most of the time asking questions something i feel like she could have helped with just being informative about the process and what to expect but i had to ask all the questions . The doctor on the other hand was very sweet and informative and she helped me alot and she made me comfortable.

Facility is clean, the staff was kind and patient! Was easy to make an appointment! Was a great experience. We are lucky to have these kind of resources available to women!! Thank you for making it simple !!

I can only day good things about this location!! 10/10 customer service and appreciate Tessa and Vivian for making me feel so comfortable. I came for an IUD removal procedure and I was so nervous and they did all in their power to make me feel comfortable. I was even able to play my Notebook soundtrack to make me feel relax. I highly recommend and thank you Tessa for being so kind while I had a moment .

Everyone at the clinic was super nice and the NP who did my telehealth consultation was the one doing my procedure. They made sure to explain everything they were doing to make sure we were on the same page and stopped periodically to ask if I had any questions or concerns. The procedure itself was exactly like it was described to me. Great service!

Melissa at check-in was so kind and helpful. All staff who served me were kind and provided excellent care. Facility is brand new (opened in April, I believe)!!!!!! Outside signs are discreet (to avoid harassmnent from PP haters?) so pay attention to your map! Definitely will return for STD screenings and other available services. This place is so cool :-)

I love these guys. I have major white coat syndrome but these guys truly made me feel welcome and comfortable and were able to quickly assist me w an IUD removal and other helpful stuff. I can't reccomend them enough. Julie was extremely informative and made everything as painless as possible, as were the front desk staff, techs and everyone along the way. Thank you!!

Went in for a well woman exam and birth control pills. The front desk person gave me a card and said I could get pills online for $40, but I said I wanted to see a doctor and ask if I would see one if I stayed for my appointment. She assured me I would but it would cost $150. That was fine if I saw a doctor. When I went back I didn't see a doctor I saw a nurse practitioner, she never even touched me just asked if I smoked or had any heart issues and then gave me a prescription. These people shouldn't be allowed to pretend to be a clinic, because that what it was, it was pretend.