3/5 XYZ123 6 months ago on Google
The
rooms
have
been
recently
renovated
and
present
a
pleasant
appearance,
although
they
lack
a
Queen
Size
Bed,
offering
instead
two
single
beds
pushed
together.
Unfortunately,
there
have
been
issues
with
ants
in
both
the
room
and
on
the
terrace.
Additionally,
essential
amenities
like
a
water
cooker,
coffee
machine,
and
stocked
fridge
are
noticeably
absent.
The
overall
facility
seems
a
bit
dated,
and
there
is
a
noticeable
lack
of
entertainment
compared
to
previous
experiences.
The
director,
Uli,
mentioned
a
new
concept
for
Robinson
Agadir,
aiming
to
cater
to
a
broader
audience,
not
solely
families.
However,
this
shift
has
resulted
in
reduced
offerings,
such
as
the
limited
timing
of
the
Roby
Club
compared
to
its
previous
availability
throughout
the
day.
Regarding
dining,
while
breakfast
maintains
its
quality
and
freshness,
the
quality
of
lunch
and
dinner
has
notably
declined.
Meals
were
often
poorly
prepared,
with
tough
meat
and
unexciting,
lackluster
salads.
This
discrepancy
in
food
quality
was
unexpected
compared
to
previous
visits
before
the
onset
of
the
pandemic.
Service
was
acceptable,
although
it
required
constant
reminders
for
orders
and
clearing
tables
due
to
piling
plates.
In
past
stays,
the
Robis
were
more
accessible,
fostering
a
sense
of
community
and
interaction
among
guests,
which
seems
to
have
diminished
according
to
Uli's
remarks
about
the
club's
inability
to
cater
to
the
influx
of
guests.
Entertainment
offerings
were
lackluster,
particularly
evident
during
rainy
days.
The
provision
of
only
two
table
tennis
tables
and
one
kicker
was
insufficient
for
engaging
guests,
especially
younger
children.
The
indoor
pool
was
too
small
to
cater
to
families,
lacking
additional
amenities
like
slides
or
loaner
toys
for
kids.
This
resort
might
cater
well
to
an
older
demographic,
but
for
younger
individuals,
it
could
become
monotonous.
Families
and
especially
younger
children
have
limited
options,
with
a
lack
of
amenities
such
as
a
pool
slide
or
available
toys
for
borrowing,
potentially
leading
to
boredom
during
their
stay.
In
addition
to
the
mentioned
concerns,
we
would
like
to
extend
our
heartfelt
gratitude
to
some
outstanding
individuals
who
made
our
stay
memorable.
Toufik,
the
Front
Office
Manager,
consistently
greeted
us
with
a
warm
smile
and
was
readily
available
whenever
needed.
His
dedication
to
guest
satisfaction
was
commendable.
Our
appreciation
also
goes
to
Toufik,
the
head
of
The
Le
Taj
Restaurant,
who
demonstrated
exceptional
availability
and
attentiveness.
He
actively
listened
to
our
concerns
and
strived
to
fulfill
almost
every
request,
contributing
significantly
to
our
positive
experience.
Furthermore,
we
want
to
acknowledge
Ali
and
Khadouja
from
the
service
team
for
their
exceptional
care
and
attention
to
the
guests,
ensuring
a
pleasant
and
comfortable
stay.
Special
thanks
to
Abdallah
and
Rachid
from
the
Bar
for
their
excellent
service
in
preparing
delightful
fruit
cocktails,
adding
a
refreshing
touch
to
our
visit.
Their
efforts
and
skills
significantly
enhanced
our
overall
experience
at
the
resort.
Additionally,
our
heartfelt
appreciation
extends
to
Mohammad
and
Tarik
from
the
Robys
Club
for
their
patience
and
dedication
in
managing
the
children,
even
in
the
face
of
challenging
behavior
from
some
of
them.
Their
patience
and
commitment
made
a
significant
difference
in
ensuring
a
positive
experience
for
all.
Finally,
a
special
thank
you
to
the
exceptional
team
of
the
shuttle
service
-
Bachir,
Omar,
Hichem,
and
Ribu.
Their
attentive
care
and
service
were
truly
remarkable
and
greatly
contributed
to
our
overall
enjoyment
during
our
stay.
Their
efforts
in
ensuring
our
comfort
did
not
go
unnoticed
and
are
highly
appreciated.
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