2/5 Sreedevi S. 2 years ago on Google
I
want
to
ask
the
management
just
one
question
,
do
your
receptionist
know
the
basic
manners
of
how
to
talk
to
a
patient.
Your
customers
are
patients,
what
they
expect
from
reception
is
help
to
address
their
concern.
We
are
not
coming
to
prime
to
get
insulted
or
humiliated
for
no
reason...
Today
I
visited
your
branch
for
sick
leave.
Can't
a
patient
have
fever
for
5
days
...
I
think
your
receptionist
has
more
knowledge
than
your
general
physician.
Our
physician
was
so
humble
,
I
give
her
5
⭐
Dr.
Tazeen.Dr.
Tazeen
is
a
gem,
your
staff
should
learn
from
her
how
to
treat
patient
,
how
to
show
empathy...
Lady
in
abaya
at
reception
evening
Time
had
magical
powers,
just
one
glance
she
understood
everything
and
gave
us
a
sarcastic
smile
as
if
we
are
faking
the
sickness...
I
felt
so
petty
for
the
lady....
I
told
her
don't
smile,
it's
not
funny
patient
was
really
sick
...
She
wasn't
even
wearing
mask..
Suddenly
she
started
arguing
....
Why..
started
talking
in
her
native
language
Hindi
to
male
staff..
It'could
have
solved
with
an
immediate
sorry
...
Instead
started
justifying
and
blame
it
on
patient...
Last
we
had
to
cut
her
conversation...infact
the
token
was
called
by
male
staff
and
she
jumped
into
the
conversation
and
caused
the
trouble...
Experience
was
pathetic
because
of
one
staff
at
reception....
Our
entire
journey
ended
up
with
a
bad
experience....
Really
bad
attitude
and
the
arrogance
she
showed
was
never
forgiveable...