This hotel does a lot of things right, but also has a lot of avoidable problems. **Warning: This review details safety issues with the rooms, giving examples that some people may not want to read. The internet has to be reconnected constantly, and with a browser prompt every time - it can’t just be purchased for the whole stay (this is an extended stay hotel, really?). The door of the “ full size “ refrigerator swings abnormally close to the ground - both my girlfriend and I cut our toes on it, opening the door. I’ve never seen a fridge like this. The metal spike strips at the edges of the carpet that hold it in place are sticking up through the carpet, ready to cut the feet of anyone who steps on them or drags their bare foot across them. The soap/bodywash/shampoo holder in the shower is mounted at probably the dumbest position imaginable. It’s right on the side, nearest to the shower head, with the protruding pump handles being almost directly at eye level (for me, an average 6’ tall male). Dangerous, foolish, and in the way. Why not at one of the ends, like most other hotels? This place is asking for borderline-frivolous lawsuits. The front desk issued a key card to my girlfriend, with no more information than the room number. No ID check, no last name check, no reservation number. We had checked in with a mobile key only an hour ago, and neither of us had been to the front desk. She could have asked for a card to any room. Way too laid back. The front desk staff varied throughout the shifts, from issuing professional, to sloppy and teenage-like responses via live chat. The dishwasher in our room had no front wheels on the bottom rack, and wasn’t even mounted in place (one of those dishwashers that just “falls forward” out of its cubby hole, when opened). Pretty redneck IMO. On the plus side: -The rooms were clean -Clean and inviting hallways -Laundry rooms on every floor -The soundproofing was reasonably adequate (except within the room itself, particularly the partition wall between the bedroom and bathroom - totally bare) -There was actually a desk and ergonomic chair, like advertised (not common for Towneplace 2 bedroom suites in my experience). The ergonomic chair was quite nice, too. -Climate control was good enough, and could be adjusted to a good temperature range -The room had large plastic mixing bowls with covers, a nice touch - but no pizza cutter or baking sheet, by default -The windows could all be opened -The vent in the bathroom was independently switchable from the lighting, and could indeed be turned off -Plenty of parking, I stayed with a trailer I’d recommend this place to adults, not families, and only for short stays (1-3 nights).

Stayed here on business trip for 2 weeks, kitchen in the room was big plus for length of stay. Very close to the airport and grocery store, as well as the freeway. Morning breakfast variety changes daily and never a disappointment. I felt secure with leaving my vehicle in the parking lot. Bedding and pillows were very comfortable.

Don’t be fooled by the look of the outside of the hotel. It looks new but the rooms I saw were run down. We were moved from the 1st one because the a/c wasn’t working and the bathroom door wouldn’t shut. They were nice enough to “upgrade” us to a 2 bedroom (which we should have received due to hotel status). The entry way to one of the bedrooms has duct tape to cover the gap in the carpet. The TV guide shows channels that won’t tune in (I.e. Nickelodeon). The furniture looks like it’s out of an old dumpy motel. Both rooms are just creepy. Not worth the $200.

Kayleena was a dream come true and welcomed us in a manner that is usually displayed at finer hotels. She described the properties amenities, made herself available for questions, and provided us with free bottles of water and freshly baked cookies. We really appreciated interacting with her and having her check us in. The room itself had everything needed to make yourself at home. The only thing that could have been better was housekeeping as the room was not as clean as we would have liked. There were marks on the sofa and the bathroom looked little dingy. Still, the comfort was there and the shower pressure and temperature relaxed s before getting back on the road in the morning.

Great hotel and staff. Very fast with the shuttle to and from the airport. They have wonderful rooms and a pool and hot tub which were really nice to use. They've got a gym that is more than sufficient for working out while traveling. When my flight got canceled, they turned around and picked me up and got me back into my room with fresh sheets and towels. Couldn't say enough great things about this hotel and staff.

Danielle the front desk associate was so helpful and kind. She was so pleasant after many delays from our flight due to bad weather. We checked in after midnight, we were the last guests to check in. She was upbeat and made us feel right at home. The room set up was nice with kitchen, a table with chairs and a couch seating area. The breakfast was amazing!!! Good coffee boiled eggs, quiches breakfast bagels with sausage and eggs. Also real Belgium waffles. Very nice!! The lady caring for the breakfast buffet was working hard for everyone. Friendly and making sure everything was in tip top shape.

Was very pleased with our stay! The young lady at front desk was training and did an excellent job, let me know all the information I needed as far as pool hours, breakfast times, Wi-Fi, offered a shuttle, and was just very kind. We were completely caught off guard and surprised when they informed us that we were upgraded to a two bedroom suite! Completely made our stay 10094737x better due to have two young kids that were going to sleep on a sofa couch originally. Thank you to all the staff at Townplace Suites for making our stay comfortable!

The beds were really comfortable. The thing that outshined was the breakfast bar! It had a great selection of things. There was vegan milk on the breakfast bar! I've stayed in many hotels and have never seen non-dairy milk on the bar.

I was in room 218 and the AC was so loud that I couldn't sleep, so I tossed N turned for 2 nights..idk how the other rooms were but it was just the one. It was clean Nd the bed was okay. I did like the small kitchen area.

DO NOT STAY IN THIS MARRIOTT PROPERTY-- The offenses by the staff and manager (Miguel Duran) are numerous and nothing you want or need in your life. Please pick another place. The staff cannot follow instructions when life gets complicated (like, no charges on my card for incidentals this time!). Neither the staff or manager know how to handle odd situations that come up that are mostly their own consequences of poor communication and not following instructions. I gave a family member my 93,000 points to stay here as my own home was not available as I was traveling to the East Coast and house sitters were in my home. On Day two of my trip, family member reported that was not treated fairly or politely, was even told by the Manager Miguel that he was not a registered guest there, yet I gave his name to both the reservation 800# and the front desk clerk when I checked family member in. I got two calls while I was two time zones away, stating there was a problem yet no one had even knocked on the suite door to inquire. Then the manager called me separately another day to say that "people were coming in off the street trying to find out or gain access to the reserved room". Dear God, how do these staff or manager find the intelligence to run a Marriott property? Today I physically was in the suite helping family member check out and we left the room perfectly. The checkout ledger showed a zero balance and points used. However, within two hours I have received 5 emails, all trying to charge me for damage to the room!!! $250, $200, $50, $300, etc. Noting the terrible services from the staff and Manager Miguel, I did not even call TownPlaceSuites. I just called Chase Marriott and reported the abuses and the disputes. They agreed "something very unusual is going on here" and advised me to use SOCIAL MEDIA to let everyone know as we take care of this mess. I have personally used Marriott properties exclusively for 23 years, and been absolutely happy and delighted at Marriott services and properties....until this event. YOU'VE BEEN WARNED. DO NOT STAY HERE....

After an awful day of delays at the airport, we ended up here and the service couldn’t have been nicer! Everyone was so kind, easy, and fun to talk to! Made our day a little brighter!

I have stayed at this property many times, and it is definitely one of the best ones near the airport. The price is reasonable/fair, and the breakfast is fantastic. I miss some of the old staff, though. The woman who has checked me in the last couple of times seems a little indifferent and not particularly helpful or welcoming.

I was there for 5 nights. Impressive breakfast, especially the tasty scrambled eggs. Friendly staff, excellent customer service. Upgraded Queen suite was spacious and comfortable for 4. Comfy beds, fair kitchen with full-size fridge. Quiet location near the airport, felt safe, and close to many restaurants.

Stayed here for 5 nights. Pros: Breakfast is better than most places. Scrambled egg is tasty and not watery. Selections differ everyday. Staffs are friendly , great customer service. We stayed in an upgraded Queen suite, it’s roomy, comfortable for 4. Beds are comfy. Kitchen is fair, has a full size fridge and basic amenities Location is quiet despite near the airport, felt safe. Close to a lot of restaurants. Cons: Bathroom is small, single sink , not proportionate to size of the room Work out room- has 2 treadmills, 1 bike and 1 elliptical, lots of weights. Clean but small. Will stay here again since pros outweighed the cons. Thanks staff for great service!

This TPS was the best TPS location ive stayed. Everything was top notch! Clean rooms, great customer service from every level of emoloyee. Including the shuttle drivers. Everyone was happy, currious and helpful.

Kayleena and George are both wonderful employees. You can really tell that they each take great pride in their work ethic. Their professionalism, exceptional customer service skills and attitude is something that should not be unique but sadly, these days too often is. I hope Marriott takes notice of what great employees they have here and reward/promote them accordingly. Thank you Kayleena and George for the amazing hospitality. The hotel itself is ok. A bit dated and very thinned walled. I had some very rude neighbors who partied throughout the night, not allowing me to sleep very much. George called the a couple times for me to ask them to quiet down but to no avail. The room was spacious but the bed, not the most comfortable. I did observe security patrolling this parking lot along with that of a neighboring property throughout the night. I likely would not stay here again because of how noisy and thin walled it is.

Perfect accommodations for our trip to Albuquerque. Two bedroom suite to give my wife and I privacy, and our friend privacy with her own bedroom space. Kitchenette was great for our leftovers during our 5 night stay.

The facility is generally very nice. Good staff. But, my bed was so worn out. Was like there was a 2x4 running down the middle of the mattress. Woke up with back pain most mornings. Also breakfast was kinda "meh" Over all, not what you'd expect for $200 a day.

Excellent staff. Clean rooms. Heated pool. BBQ area next to pool. New large screen televisions in all rooms.

Exceeded my expectations. Clean room, fully stocked kitchenette, modern and comfortable. Christmas music in lobby free water and cookies and breakfast. Carpet could use updating but still very pleased. Would stay here again.

I honestly cannot believe this is a Marriott property. The sink backed up, the toilet didn't work, and the window screen had big holes in it. On top of that it was a premium price for a shabby hotel, and they wanted me to email my credit card information to a gmail address. I will avoid this property in the future.

I have to say the staff here was beyond great. Special thanks to Melvin the Chief Engineer! I will stay here again and feel very comfortable doing it! Also not if you have a trailer or oversize vehicle they have an abundance of parking. All I can say is Well done!! Thank you Melvin!!

The front desk gentleman, George is a a gem, he was very kind on our arrival. Very easy going and hospitable. I would give him 6 stars if I could.

The staff here has been truly outstanding and they really went above and beyond for our stay. Thank you to all the staff for being so kind. I'd stay here anytime.