1/5 Savanah B. 2 years ago on Google
This
was
the
worst
hotel
experience
I’ve
ever
had.
First
off,
my
experience
is
different
because
we
booked
this
hotel
with
a
room
block
for
our
wedding.
From
the
start
we
could
not
get
in
contact
with
anyone,
we
had
to
call/email
multiple
people
multiple
times.
Should’ve
seen
that
as
a
red
flag.
We
eventually
got
a
contract
written
up
and
things
were
good,
part
of
the
contract
had
an
attrition
clause
(if
you
don’t
know
what
this
is
I
suggest
you
look
it
up
and
never
sign
anything
with
one).
We
had
NO
control
over
the
amount
of
guests
that
decided
to
use
the
hotel
and
were
being
held
liable
for
the
rooms
in
the
wedding
block
that
did
not
get
booked.
We
tried
to
get
in
contact
with
the
event
coordinator,
Sarah,
multiple
times
and
she
never
responded.
Finally
we
got
in
contact
after
emailing
everyone
we
could
find
and
calling
multiple
times.
Essentially
she
rudely
explained
that
it
is
what
it
is.
We
spent
$1.4k
in
unused
rooms.
Unused
rooms
that
they
could
now
rent
out
to
guests
and
make
double
profit
if
they
wanted.
Now
we
understand
it’s
our
fault
for
signing
the
contract
written
as
it
was.
The
thing
that
was
so
upsetting
was
the
lack
of
communication,
empathy
and
customer
service
presented
by
this
hotel.
Now,
the
actual
stay.
My
room
was
dirty,
hair
on
the
walls
in
the
shower,
dingy
looking,
just
overall
unimpressive.
The
hotel
bartenders
were
unfriendly
and
closed
at
random
times.
It
was
just
overall
a
terrible
experience
and
we
will
never
return.