2/5 S D. 1 year ago on Google
I
really
want
to
like
this
place.
It
is
chic
in
the
centre
of
Altrincham
and
offers
a
cinematic
experience
that
is
much
more
intimate
than
a
regular
style
cinema.However
during
my
two
visits
to
this
cinema
I
have
had
experiences
with
staff
that
have
made
me
feel
uncomfortable.
After
completing
the
feedback
survey
in
which
i
documented
my
poor
first
experience
I
received
an
email
from
the
manager
apologising
for
our
experience
and
offering
us
complimentary
seats
plus
snacks
and
drinks.
I
was
delighted
to
accept
this
generous
and
classy
offer
of
a
rectification
of
the
situation.The
venue
wowed
me
a
second
time
with
its
impressive
appearance.
The
manager
served
us
herself.
It
seemed
nothing
was
too
much
trouble...
I
was
told
directly
by
the
manager
should
we
need
anything
else
to
come
to
her
and
she
would
sort
it
out.
I
took
this
to
mean
if
we
needed
any
other
complimentary
snacks
and
drinks
from
the
bar
so
I
went
to
ask
for
another
popcorn
as
my
children
were
hungry.
The
manager
was
stood
nearby
when
I
placed
the
order
and
was
aware
I
was
stood
there
when
i
asked
at
the
bar
for
another
popcorn.
So
when
the
other
staff
member
tried
to
charge
me
for
the
popcorn
I
replied
the
manager
is
sorting
it
out.
It
was
right
after
this
the
staff
member
serving
me
and
the
manager
had
a
whispered
exchange
and
the
manager
pulled
a
face
and
said
"it's
fine
it's
fine"
to
the
staff
member
which
was
really
embarrassing
for
me.
It
made
me
feel
like
I
was
taking
the
mickey
and
asking
for
something
I
hadn't
been
offered.
This
was
about
three
quarters
of
the
way
through
the
film.
After
that
I
just
felt
like
rubbish
and
was
looking
forward
to
leaving
the
premises.
It's
such
a
shame
because
the
venue
really
is
beautiful
but
having
been
treated
as
a
substandard
person
on
both
occasions
being
a
patron
of
Everyman
Altrincham
I
don't
think
I
will
go
back.
Like
most
people
I
enjoy
feeling
as
though
I
am
a
valued
customer.
Everyman
Altrincham
have
made
me
feel
like
a
nuisance
and
now
a
mickey
taker
which
has
been
particularly
unpleasant
for
me.
The
offer
of
complimentary
tickets
with
refreshments
would
have
completely
changed
my
opinion
of
Everyman
Altrincham
but
this
unpleasant
behaviour
towards
the
end
of
my
visit
just
ruined
it
and
made
it
worse
than
my
first
visit.
People
dont
remember
what
you
do
for
them
people
remember
how
you
made
them
feel.
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