The employee was rude on the phone. Agreements such as payment on account are not adhered to, but the credit card is simply charged. Booked accessories are not available. When we returned it, we allegedly hit a tree with the vehicle. Here we would first have to show the employee the difference between dirt and scratches 🫣 We will definitely not use this branch a second time.

After moving from Weiden to Amberg, this was the first time I rented a rental car for work. Basically everything went great, booking was easy and the lady on site also did a very good job. She also helped me find a parking space - she can't do anything about the problem mentioned below. Unfortunately, what I don't think is so great is that you can't really park your car anywhere there. There are two streets opposite, but they are blocked by trucks. It must be possible for a car rental company to offer parking spaces for its customers. I live at least 40 minutes away on foot - at the other end and since my friend was also on the way, no one could drive me. It would really be worth considering having 1-3 parking spaces available for your customers.

Car return hassle-free Very friendly staff Gladly again

Great people here.

Thank you again for the uncomplicated return of the vehicle and for driving me to the car dealership afterwards! Very friendly and top service!

Completely unreliable. No one was there at the opening time and couldn't be reached by phone. Online pre-order was free.

Processing and price were tip top

Thank you. Everything was good. The staff is very friendly. It took 5 minutes to get a car

Nice people, fast service, very good quality and mega cars

Not so bad

Rented a car from this outlet of the EuropeCar. The staff that I interacted with was quite friendly, helpful and jovial. He perfectly answers all our questions and even told us we can drive to Prague with our Canadian driver license because we rented the car from Germany. We really loved the car and enjoyed our trip to Prague, Salzburg and several cities around the Bavarian province. I recommend this place for renting your car if you find yourself in Amberg.

Opened up late but otherwise it was OK

Loved the customer service and that fact that they actually had cars to rent. It was easy and fast to get in, get a car, and leave. Plus, the staff was extremely nice and helpful about what to do and where to go.

Got car for 5 days and took it back 1 day early and they now saying we were a day late and won't give us our whole deposit back 😡 all way from Scotland to be treated this way is shocking thanks for stressful last few days in Germany Europcar well done

Vorerst noch zwei bis drei Sterne! Mal sehen wie die Rückgabe läuft! Die Dame im Büro ist sehr nett und gibt ihr möglichstes zu helfen. Verständlicherweise wirkt sie teilweise sehr überfordert. Die Wartezeit vor Ort war bisher jedes Mal sehr lange! Habe im Schnitt immer eine halbe Stunde gewartet! Auch mit Abholtermin. 1) Was ich beklagen muss ist einerseits wie echten Untransparent teilweise gearbeitet wird. Der Mietvertrag weist Beträge auf die als Beschreibung lediglich ein Buchstaben- und Zahlensalat ergeben und in der Summe nicht mal mit dem voraussichtlichen Mietpreis übereinstimmen können. 2) Generell stimmt die Arbeit zwischen der Filiale nicht mit der Europcar-App überein. Das fängt bei den Preisen an bis zu den Fahrzeugen aber auch den möglichen Mietzeiträumen. Letztenendes ist das ein internes Problem wofür der Anbieter vor Ort die Bewertung bekommt. 3) Den Rest schildere ich nach Rückgabeagibt

absolut weiterempfehlenswert im Notfall und für alle was dabei 👍🏽 - sehr gepflegte, neuwertige Fahrzeuge und freundlicher Service! Weiter so! (Translated by Google) absolutely recommendable in an emergency and something for everyone 👍🏽 - very well maintained, new vehicles and friendly service! Keep it up!

(Translated by Google) First point of contact when we need a rental car through our company. Always friendly and accommodating. Cars are well maintained and have the latest equipment. (Original) Erste Anlaufstelle wenn wir über unsere Firma einen Mietwagen benötigen. Immer freundlich und zuvorkommend. Autos top gepflegt und mit modernster Ausstattung.

Sehr freundlicher Empfang, schnelle und unkomplizierte Abwicklung. Faire Preise. Man fühlt sich willkommen und sehr gut beraten! Immer wieder gerne. Sehr zu empfehlen ⭐️⭐️⭐️⭐️⭐️⭐️

Be careful, this location charged me for “lengthening” a scratch that was already in the paint. I would not do business with this location again.

Once and never again!!!! If it were up to me there wouldn't even be 1 star!!!! I received a car from Europcar through my insurance company. Well, what can you say about the car, I drove it and what is it, the car has a defect. As I found out the next day, this was already known and also at the workshop, but as you can see the car was returned unrepaired. There's no chance that Europcar will check it, so it's better to leave the consumer alone with the problem. So I stopped the car. With the emergency center on hold over and over again, several times because I had called them several times. So she wasn't even able to alert a towing service within 7 hours despite repeated calls. I still had 5 hours until my next shift at work and no one at headquarters was interested. After 1000 calls and a full 7 hours, it was agreed that the key would be left at the gas station and the towing service would pick up the key there. I also told the emergency center that the car should be towed before 8 a.m. otherwise there would be a ticket!!!!! Not only was the weather no longer that warm, but when I got home to get some sleep, they didn't even know who had towed the car away from the towing service, let alone where the car was. And the end of the matter is that I have to pay the traffic ticket, even though everything has been deposited with the headquarters and I specifically said so. Absolute impudence, instead of someone having the idea to read the notes about what went wrong that night, NO hairy Europcar on the money from the traffic ticket plus reminder fees. Despite the statement!!!!

We reserved a van for Friday morning. When we arrived, no one was available. After waiting for an hour, the statement finally came: "I don't have one there. I can't do anything about it." I will never get a vehicle there again.