3/5 Kim A. 2 years ago on Google
I
really
wanted
you
rate
this
hotel
higher.
The
staff
were
friendly,
and
the
decor
of
the
hotel
is
whisky,
eccentric
and
beautiful.
I
loved
it.
Great
location.
However,
there
were
several
things
I
just
have
to
call
them
out
on.
I
booked
an
upgraded
room
for
2
weeks
to
spend
time
recovering
from
major
surgery
in
December
2021.
I
could
not
get
the
room
warm.
Maxing
out
the
controls,
up
on
the
corner
of
the
4th
floor,
I
measured
the
temperature
of
the
room
as
15
Celsius,
which
is
too
cool,
particularly
with
a
compromised
immune
system.
Their
thermostat
stated
28
Celsius.
I
mentioned
this
to
the
hotel
several
times
over
a
week.
Considering
the
hotel
was
nearly
empty
they
could
have
offered
to
change
rooms
to
a
less
remote
and
warmer
part
of
the
hotel.
Then,
in
the
evening
of
the
24th
December,
about
5
days
before
I
was
due
to
check
out,
they
called
me
and
said
they
were
shutting
down
the
hotel
the
next
day.
So
literally,
while
still
recovering
from
surgery,
I
was
thrown
into
streets
of
-1
Celsius
on
Xmas
day.
They
offered
no
help
to
find
an
alternative,
no
help
with
logistics,
no
discount,
no
apology,
nothing.
So,
while
in
a
busy
tourist
season,
without
COVID,
and
when
the
weather
is
better,
I
think
this
hotel
would
be
awesome.
For
the
top
dollar
price
I
paid,
to
have
these
kinds
of
things
happen,
seriously
not
happy.
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