My mother had an appointment with Dr. Altenburg. What a rude and ill-mannered doctor! The appointment was at 3:00 PM, we weren't called until around 3:50 PM. The gentleman immediately walks away after shouting, we had to find which room he walked into. The people in the waiting room had to tell us where he is. Once inside, my mother sits down and remains standing. I start to explain what the complaints are, he cuts me off every time I speak. I also don't get answers to the questions. My mother (the patient) was not given the opportunity to ask questions or to understand what was being discussed. We weren't even inside for 5 minutes and the gentleman shows us the door with I don't have a miracle cure for you!!! And he repeats that several times. Finally he prescribes an antibiotic ointment, gets up and opens the door so we could get out. Unbelievable!!

(Translated by Google) At the time, they had laser treatment at VisionClinics (which is now Berman), as they were the best tested at the Consumers' Association. It had not happened well and after several years I had to do it again. Again the same story and in 2015 I was lasered for the 3rd time. Have had to pay again and again because it didn't happen in 'warranty period'. At the time she advertised 98% customer satisfaction, and I'm sure they now list me among the happy customers, but I am not satisfied and my vision is very bad again. I now went to the ophthalmologist at the hospital, because at Bergman there is always a commercial drive to earn money. Even now, after explaining the situation, I was informed that I just had to pay for recheck. Ophthalmologist in hospital indicates that they can do little since laser surgery has destroyed a lot (such as tear duct, etc.) which has never been reported by Visionclinics/Bergman as a possible complication. It is a pity that money is once again more important than the well-being of the customer. (Original) Destijds bij VisionClinics (wat nu Berman is) laten laseren, gezien ze de beste waren getest bij de Consumentenbond. Het was niet goed gebeurd en na aantal jaren moest ik opnieuw. Weer hetzelfde verhaal en in 2015 ben ik voor de 3e keer gelaserd. Heb steeds opnieuw moeten betalen omdat het niet in 'garantieperiode' gebeurde. Destijds adverteerde ze met 98% klant tevredenheid, en ik weet zeker dat ze mij nu ook bij de tevreden klanten laten horen, maar ik ben niet tevreden en mijn zicht is weer heel slecht. Ben nu maar naar oogarts van ziekenhuis gegaan, omdat er bij Bergman altijd een commerciële drive achter zit om geld te verdienen. Zelfs nu , nadat ik heb uitgelegd wat de situatie was, werd me gemeld dat ik gewoon moest betalen voor hercontrole. Oogarts in ziekenhuis geeft aan dat ze weinig kunnen doen gezien laseroperatie veel kapot heeft gemaakt (zoals traanbuis ed.) wat nooit door Visionclinics/Bergman als mogelijke complicatie is gemeld. Heel jammer dat geld weer eens belangrijker is dan het welzijn van de klant.

(Translated by Google) Very satisfied with the treatment and the end result. only aftercare can be improved (Original) Zeer tevreden over de behandeling en het eindresultaat. alleen de nazorg mag beter

(Translated by Google) We are completely unsatisfied with your service. We think overall service provision is extremely poor. Very sloppy, it costs us unnecessarily far too much money and time and without any results or improvement. Moreover, we experience your staff dealing with patients in a very sloppy way. They give no attention to a patient at all. Appointments including measurements and other appointments are postponed 1 minute before appointment after hours later. Seats in the waiting room are broken, causing my old mother to fall off the chair because this one leg is missing. This is absurd! Moreover, my mother's entire vision has been completely destroyed at your clinic. After our very bad experience I advise everyone not to operate these eyes at this clinic because here you lose your sight for which you have paid a lot of money and you turn a good-looking person into a blind person. Because of your fiddling work. (Original) Wij zijn volkomen ontevreden met jullie dienstverlening. Wij vinden algehele dienstverlening uitermate slecht. Zeer slordig, het kost ons onnodig veel te veel geld en tijd en zonder enige resultaat of verbetering. Bovendien ervaren wij jullie personeel zeer slordig omgaan met patiënten. Ze geven volledig geen aandacht aan een patiënt. Afspraken o.a. metingen en andere afspraken worden 1 minuut voor afspraak verzet na uur later. Stoelen in wachtkamer zijn kapot waardoor mijn oude moeder valt van de stoel omdat deze 1 poot mist. Dit is absurd! Bovendien is hele zicht van mijn moeder volledig kapot gemaakt bij jullie kliniek. Na onze zeer slechte ervaring raad ik iedereen af deze bij deze kliniek ogen te opereren want hier verlies je jouw zicht waarvoor je nog veel veel geld hebt betaald en jullie maken van goed ziende persoon een blinde. Door jullie prutswerk.

(Translated by Google) My father, who is almost 92, has an appointment with Berghman, I always accompany him to guide him. Forgot to indicate that a supervisor is coming (Corona) so sent away. Despite indicating the usefulness of the guidance, the lady behind the counter was unrelenting. "We'll call you if necessary," she said. And I was able to wait outside, despite a waiting room that was half empty at the time. (Original) Mijn vader van bijna 92 heeft een afspraak bij Berghman, ik ga altijd mee om hem te begeleiden. Vergeten om aan te geven dat er een begeleider meegaat ( Corona)dus weggestuurd. Ondanks aangeven van het nut van de begeleiding was de dame achter de balie onverbiddelijk. “We roepen u wel als het nodig” is zei ze. En ik kon buiten wachten, ondanks een op dat moment half lege wachtkamer.

(Translated by Google) Assistant on the phone did not take question seriously, found it necessary to express a personal somewhat hurtful opinion about something I had not asked for and was fobbed off with a 'protocol' answer. Glad that this was the first contact and could therefore make the choice not to continue working with this organization. (Original) Assistente aan de telefoon nam vraag niet serieus, vond het nodig om een persoonlijke ietwat kwetsende mening te verkondigen over iets waar ik niet om gevraagd had en werd afgescheept met een 'protocollair' antwoord. Blij dat dit het eerste contact was en zo de keus kon maken niet verder in zee te gaan met deze organisatie.

Have never heard of punctuality. Terrible clinic.

Despite several appointments, separated by months of waiting, where I never met the same doctor twice, and mostly assistants who wondered why the previous colleague forgot to take some other measurement, I ended up with a prescription for very, very expensive glasses. Now that I got them it’s horrible: still cannot see clearly, nor read, with headaches. Update: I’ve been trying since 2 weeks to obtain my medical file but they seem to have sent it to the wrong physical address. It’s impossible to call without waiting at least 20 minutes on the line. At this point I’m considering reporting them

First appointment was good, today my check-up appointment after antibiotic treatment, among other things... that didn't make sense!! No idea why I was there because within 10 minutes I was outside again, got a load of liquid in my eyes (while I already have problems) was too much and I couldn't stop blinking. And I was told that it is nothing serious and I just have to learn to live with it... well then... that's what you want to hear, no other solutions, yes, wear sunglasses... that's what... I suffer every day, tears and then it dries up and grains and the like appear.... wonderful every day... (p.s: I'm still trying to remove yellow dust from my eyes with a tissue in the car, at home again with water)...(it's been weeks now, my eyes are still bothering me, but I have to learn to live with it, right?)😡

Efficient. Good guidance. Expert. Excellent waiting area with coffee and tea.

(Translated by Google) When an ophthalmologist measures my wife's eyes (where the lenses were still in and does not realize it) and told that she has been wearing her lenses for too long because the edges in the cornea were visible. Then put colored liquid in both eyes to measure the difference with last time and then do not understand that there is a difference in strength with what is on paper. And then I have to tell her that the lenses are still in her eyes, then my pants drop really finished. Ready with Bergman. (Original) Als een oogarts mijn vrouw haar ogen opmeet( waar de lenzen nog inzaten en dat niet doorheeft) en verteld dat ze haar lenzen te lang inheeft omdat de randen in het hoornvlies zichtbaar waren. Daarna gekleurde vloeistof in beide ogen doet om het verschil met vorige keer te meten en dan niet snapt dat er verschil in sterkte is met wat op papier staat.En dat ik haar dan moet vertellen dat de lenzen nog in haar ogen zitten dan zakt mijn broek toch echt af. Klaar met Bergman .

(Translated by Google) Incredibly arrogant institution since Zonnestraal has become Bergman Clinic. Only the protocols count, the patients are only for the money. (Original) Ongelofelijk arrogant instituut sinds Zonnestraal is verworden tot Bergman Clinic. Alleen de protocollen gelden, de patiënten zijn alleen voor het geld.

(Translated by Google) beautifully clean and knowledgeable. (Original) mooi schoon en deskundig.

A great clinic, expert staff and doctors, thanks to them I still have my sight for which I am very grateful.

(Translated by Google) Very poorly accessible. Change without consultation appointment. Very disappointed with communication (Original) Heel slecht bereikbaar. Wijzigen zonder overleg afspraak. Zeer teleurgesteld wat communicatie betreft

(Translated by Google) I'm angry first I wait 15 min. Okay it's busy then I'm busy there is a disconnection .....I call again it's turn it rings and I'm dumb surprised I get the tape again it's busy .....ok I always had 9 waiting in front of me and now 16 ... is this still normal ❓❓❓❓❓ (Original) Ik ben boos eerst wacht ik 15 min. Oké het is druk dan ben ik ingesprek wordt er verbroken …..ik bel weer ben aan de beurt hij gaat over en ik ben stom verbaasd krijg ik weer het bandje het is druk …..oké ik had steeds 9 wachten voor mij en nu 16 …is dit nog normaal ❓❓❓❓❓

(Translated by Google) no attention to people, service level poor; assistant provides diagnosis and discusses the possibilities. does not wash hands (neither doctor). Months of waiting time for treatment. bad thing. Quickly to another hospital! (Original) geen aandacht voor de mens, servicelevel slecht; assistent geeft diagnose en ratelt de mogelijkheden op. wast geen handen ( arts ook niet). Maanden wachttijd voor behandeling. slechte zaak. Snel naar ander ziekenhuis!

(Translated by Google) Dear readers I lost a lot of time with my medical condition because of this organization. Making an appointment takes a very long time (but if you have submitted a complaint) it will go a bit faster. You always have to deal with assistants and unskilled employees, This also cost me a lot of unnecessary costs.! Hereby (Original) Beste lezers Ben door deze organisatie heel veel tijd verloren met mijn medische aandoening. Afspraak maken duur zeer lang ( maar als je klacht heb ingediend ) gaat dat wel wat sneller. Steeds heb je te maken met assistenten en onvakkundige medewerkers, Dit heeft me ook veel onnodige kosten gekost.! Bij deze

(Translated by Google) Knowledgeable doctors who would like to investigate further for an even better solution. (Original) Kundige doktoren die graag verder onderzoeken naar een nog betere oplossing.

(Translated by Google) Arrogant no good explanation don't go (Original) Arrogant geen goeie uitleg niet heen gaan

(Translated by Google) My condition has become even worse after the operation than before,.. vumc The rider can now solve her messy work. And then just say that the operation was successful! (Original) Me aandoening is na de operatie nog erger geworden dan daarvoor,.. vumc mag De ruiter haar pruts werk nu oplossen. En dan gewoon zeggen dat de operatie geslaagd is!

(Translated by Google) Fine hospital expert doctors (Original) Fijn ziekenhuis deskundige doctoren

(Translated by Google) Well helped to my first eye last Monday ...., very pleasantly helped by everyone and am already very happy ... I see again! It is not entirely clear yet but that is to be patient .... in 14 days the other eye .... can't wait! (Original) Nou aan mijn eerste oog geholpen afgelopen maandag...., zeer prettig door iedereen geholpen en ben nu al heel blij...ik zie weer! Helemaal scherp is het nog niet maar dat is geduld hebben....over 14 dagen het andere oog....kan niet wachten!

(Translated by Google) as a colleague, this setting can hardly be reached, there is a waiting list for callers whose duration is not clear. recording a call-back request that I did several times is NOT done the same day! (Original) als collega is deze instelling nauwelijks te bereiken, er is een wachtlijst bellers waarvan niet duidelijk is hoe lang deze is. een terugbel verzoek inspreken wat ik meerdere keren deed wordt NIET dezelfde dag gedaan!

(Translated by Google) Called several times with this zkh. Is just put on permanent hold. (Original) Diverse malen gebeld met dit zkh. Wordt gewoon blijvend in de wacht gezet.

Terrible clinic. Staff would hang up on you, promise to call you back but never calls you back. Takes forever to schedule an appointment. Poor communication overall from the staff. Not recommended.

Rasclard .. bwoi me had to wait for ages, reception av an attitude, but a gud Dr who tell me tha my eyes perfect ..so me irie, so a big up 💯‼️

My eyes were really bothering me, I was a patient in Amsterdam, I called at 1:30 PM, I will be the first to be called back, so far no response. Scandalous (it is now 7:10 PM)

I came here to get surgery for a drooping eyelid, and despite it being a very delicate procedure, I was very happy with the results and no longer have issues with my eyelids. On top of that, everyone was extremely friendly, helpful, and informative. Cannot emphasise enough just how super NICE everyone was. The building is also nice, clean, and spacious, and the appointments were always smooth.

Really disorganised and bad service in general, as for the visits depends a lot on the doctor.

That was probably one of the worst patient-doctor interactions I’ve ever had. It all started with a fact that the doctor was 1h late, and they didn’t even acknowledge this fact, by for example simply saying “sorry”. But it only got worse after that. They sanitized their hands (with a more liquid than creamy sanitizer), but decided not to wait until the hands were dry, started checking my eyes. Holy moly, I didn’t know how stingy drops ( luckily it was a very tiny amount but yet) of sanitizing liquid can get if they make it to one’s eye and how much the smell can sting one’s nose. Then of course, we had some disagreement with the doctor about the treatment. But that happens, so no issues with that. To sum up, I can imagine the doctor was most likely in a rush for the next patient, but why should it be at my expense? P.S. the nurses and the receptionist were very helpful and friendly.

(Translated by Google) Been trying to make an appointment for 2 days now. You are put on hold and can wait until you weigh an ounce. Getting someone on the phone is somehow impossible. Excellent service Bergman Clinics. (Original) Probeer al 2 dagen een afspraak te maken. Je wordt in de wacht gezet en kan wachten tot je een ons weegt. Iemand aan de de lijn krijgen is om de een of andere manier onmogelijk. Prima service Bergman Clinics.

(Translated by Google) Very poor rescuers, unskilled employees. !! (Original) Zeer slechte hulpverleners , onvakkundige medewerkers.!!

(Translated by Google) Well, after I read the reviews I called my doctor because that didn't sound good. She told me that she had mainly good experiences with Bergman, so somewhat wary I left for South-East. My experience: great clinic. Have spoken to 3 employees and a doctor, without exception pleasant and clear contacts. It is clean, well organized so after 25 minutes I was outside again: intake, eyes dripped and first examined by assistance and then by doctor including discussion of results. That is exceptionally fast, but there was no rush. Thank you ladies and gentlemen! (Original) Tja, nadat ik de reviews had gelezen belde ik mijn huisarts want dat klonk niet goed. Zij vertelde vooral goede ervaringen met Bergman te hebben dus enigszins op mijn hoede vertrok ik naar naar Zuid-oost. Mijn ervaring: prima kliniek. Heb 3 medewerkers en een arts gesproken, zonder uitzondering prettige en heldere contacten. Het is schoon, goed georganiseerd dus na 25 minuten stond ik weer buiten: intake, ogen gedruppeld en eerst door assistentie en daarna door arts onderzocht incl. bespreking uitslag. Dat is uitzonderlijk snel maar er werd niet afgeraffeld. Dank dames en heer!

(Translated by Google) PLEASE GO TO ANOTHER CLINIC. Doctors here are bad, phone assistants, everything. (Original) GA ALSJEBLIEFT NAAR EEN ANDER KLINIEK. Artsen hier zijn slecht, telefoon assistenten, alles.

(Translated by Google) Superclinic! Nice, smart and loving staff! (Original) Superkliniek! Aardig, slim en lief personeel!

(Translated by Google) Bad assistance.! No JUSITE ATTENTION. (Original) Slechte hulpverlening.! Geen JUSITE AANDACHT.

(Translated by Google) Fantastic helped. Fast, good and clear agreements and information. Particularly expertly helped by Dr. Saeed after an operation three times before with others failed. Very happy with this clinic. In my opinion a must (Original) Fantastisch geholpen. Snel, goede en duidelijke afspraken en informatie. Bijzonder vakkundig geholpen door dokter Saeed nadat een operatie drie keer eerder bij anderen mislukt was. Zeer gelukkig met deze kliniek. Wat mij betreft een aanrader

(Translated by Google) I also have a negative bad experience with this clinic. Indeed my eyes were good and now a number of treatments with them, I have all kinds of complaints and see blurry. Can someone recommend me to another clinic? (Original) Ik heb ook een negatieve slechte ervaring met deze kliniek. Inderdaad mijn ogen waren goed en nu een aantal behandelingen bij hen, heb ik allerlei klachten en zie wazig. Kan iemand mij een ander kliniek aanraden?

(Translated by Google) Knowledgeable and friendly. (Original) Deskundig en vriendelijk.

Terrible waiting lines and service. I am dealing with a stye that troubles vision in my right eye. Once I called to make an apt the waiting time for JUST a consultation was 2.5 months! Once that was done I had to make a new apt for removal and again a 1.5 month wait. Now today I was supposed to get it removed and they called AN HOUR before my appointment to tell me it had to be cancelled due to an emergency, to which I replied okay how long will I have to wait for a new apt… ANOTHER month! I’ve been trying to get this removed for months and it’s bothering my vision, on top of that the bump is clearly visible so I would like it to be gone to feel confident again. HORRIBLE, I asked if they could try and find another spot or even MAKE one as I had gone through so much effort (taking time off work, cancelling a weekend away etc) but nope, another month. I advise you to go somewhere else with better service

A very complicated way to make an appointment (a combination), so I get emails with a set appointment then call to change and cant do on the phone as some else needs to do, and not the receptionist. So the whole charade of emails is coming again. Time and time again. I never get a clear explanantion what checks i am ought to have, just a standard message that i may not ride a car to Bergman due to drops in my eyes, but every other time it does not happen. But i am travelling by taxi already and do all necessary arrangements. Compared to other health providers, this is not a well balanced service towards clients. Glad i have to be here just once a year for a checkup....