1/5 Carter A. 2 years ago on Google
Worst
customer
service
of
any
gym
I
have
ever
been
to.
I
have
been
to
hundreds
of
gyms
all
over
the
world
and
I’ve
never
had
a
gym
so
concerned
about
money
over
customer
satisfaction.
I
was
barred
access
to
this
gym
sometime
in
September
due
to
vaccination
passports
I
kindly
asked
to
cancel
my
membership
as
I
had
no
plan
on
getting
this
risky
shot.
They
were
so
busy
at
the
front
desk
dealing
with
all
this
as
many
people
were
trying
to
cancel,
so
they
offered
me
a
four
month
freeze
which
out
of
the
kindness
of
my
heart
due
to
the
situation
at
the
front
door
I
said
all
right.
A
few
months
later
I
was
sent
an
email
regarding
the
vaccination
status
which
I
then
responded
by
saying
I
would
like
this
membership
to
be
cancelled
as
I
can
no
longer
use
this
gym.
My
email
was
acknowledged
but
my
membership
was
not
cancelled.
Then
out
of
nowhere
at
the
beginning
of
this
year
charges
had
started
coming
out
of
my
account
from
golds
gym
without
my
notification.
It
took
me
three
charges
before
I
noticed
that
I
was
being
charged.
I
immediately
contacted
the
gym
and
said
I
am
still
not
able
to
use
your
gym
can
you
please
refund
these
charges
as
it
is
very
unfair
to
be
charged
for
a
gym
I
cannot
use.
They
then
told
me
that
I
would
not
be
refunded
the
$65
that
I
have
been
charged
and
if
I
want
to
cancel
my
membership
it
would
be
$300.
But
I’m
not
the
one
who
denied
me
access
from
the
gym,
Golds
did.
I
sent
multiple
emails
back-and-forth
explaining
the
situation
that
it
is
not
right
to
charge
someone
for
a
gym
membership
that
they
cannot
use
and
that
is
completely
out
of
their
control,
they
said
I
was
still
inside
my
contract
and
that
I
would
have
to
pay
the
$300
to
cancel
but
I
did
not
see
in
the
contract
that
I
signed
that
I
would
be
denied
access
from
the
gym
and
still
be
charged
for
it
which
is
completely
unacceptable.
After
many
failed
emails
I
had
to
phone
my
bank
wait
on
hold
for
over
an
hour
and
have
these
charges
marked
as
fraudulent
to
have
them
returned
to
my
bank
account.
I
then
had
to
cancel
my
visa
so
that
golds
could
no
longer
fraudulently
charge
me
any
more
money
for
a
gym
membership
that
I
cannot
use.
Not
once
did
they
apologize
not
once
did
they
offer
me
a
refund
all
they
just
wanted
was
more
money.
I
have
never
seen
a
gym
treat
their
customers
so
poorly
it’s
very
sad
to
see
an
established
business
like
this
rip
people
off
for
something
that
is
completely
out
of
their
control.
I
will
boycott
this
gym
for
the
rest
of
my
life
and
recommend
anyone
else
thinking
about
going
to
this
gym
to
find
a
better
gym
that
actually
cares
about
their
customers
because
golds
clearly
does
not.
The
gym
is
also
frequently
over
busy
as
well
and
there’s
not
a
pleasant
place
to
work
out
they
don’t
even
have
a
punching
bag.
If
I
could
rate
this
gym
negative
stars
I
would.
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