Had my own doubts for visting here, since there are mixed reviews. But to my surpise the it is located at a convenient place. The room is very spacious. Very clean. No crowd, which i loved. And the FOOD, it’s Amazing. I only did spend one night, and for the amount i think it’s more than satisfactory. Would definitely go there again, if i am in Kandy. Better to have all explained to them, for convenience. Only complaint is, i didnt get a welcome drink, not that i care but that’s very ODD.

1) misleading information . Pictures shows its serving buffet food. After i went there they said only set menus and no selection of food, ( they should inform this prior to booking confirm) also food is not good. 2) pictures shows place is in good shape. But actual building and room bloody old, not maintain well, dirty 3) there is no lift operate from ground floor. So you need to climb every time. If you are old this is really need to consider ( this is also not mentioned on there advert properly) 4) during the power cut they not operate the generator. If there is few bookings they said "generator need a repair" 5) no proper garden, so if you with family pls try to find a another place with more space for children)

The hotel was very average as per the budget. Also, there was a lot of issue for the staff to understand English and communicate. Food was just like the hotel : very average, taste wise. But the scenic view made up for all the above negative aspects.

the worst staff I ever met who seeking money, Booking.com management skill is 0. They call me and confirmed the booking. when we were at the hotel, They canceled the booking because the price is low. There are many hotels all around the Kandy, Please use them. Don't even think about going there.

If there are hotels like these in Sri Lanka, no person would go to them. Im not disappointed in the hotel but in the ideology of the staff thats working in them. One can always gauge the caliber of the top management of this prestigious hotel by the way the staff who were employed by such top management of the hotel treats its customers . I expect a strict explanation on how and why I was treated by your staff on the 19th of February 2022. Specifically on the behavior of the duty manager Mr. Hiran Jayasuriya and lobby boy Dushantha Gamage. All of us expect profit from our respective businesses. However, for a buisnesses to succeed and get buisness the input of the minor staff of such hotel is also importantin in the same way that of the top management. My experience with your prestigious Swiss Residencies Hotel was not in the capacity of a top tier hotel but in the capacity of a retail shop. Even if your guest comes in a sarong or even if hes a street worker, the hotel management is bound to treat their customers like a king. Thats the usual hotel policy. After all you will gain profits into the hotel not by the staff who treat people a d customers like this but by the genuine customers who keeps coming to the hotel. I am highly disappointed in the way you have treated me and I will make sure that this is properly circulated among the society and the hotel goers of kandy. More than anything it is important for your prestigious hotel to teach its staff on how to have common decency and on how to treat people in general. I will never recommend your hotel to anyone I know. Thank you for showing me the ugly side of well painted walls.

Great room. When they have a buffet breakfast (when they have many guests) it is amazing. The regular breakfast is average. Staying there only worths the excess money if you're looking for relative luxury for a good price. Very friendly staff.

For our two-day trip to Kandy, we made a reservation at this hotel. The experience simply cannot get any better, in my opinion. Particularly the manager and Chadhura, they are extremely lovely and kind. we requested for some indian dishes. we got Paratha, chicken amd curd prepared by Chef Sanjeeva's dish which is quite delicious. I'd rate the taste as a 10 star. Please dont have second thought before your decision to reserve this hotel. In Kandy, the best one. I want to express my gratitude to every staff over here. They are so welcoming and kind.

species and immaculate rooms. stunning 360 view can experienced on the 4th floor. very close to Kandy city 2 minutes drive. food is average. Overall good budget hotel in Kandy city.

This is one of the best hotels I stayed in. The staff were so accommodating and courteous. I was travelling with a group of 5 seniors/super seniors and they went out of their way to even given them only what they wanted and not what was ordered or was on the menu. This was personally seen to by the Manager Hiran. Two of the seniors were celebrating their birthdays so the hotel had a cake brought in and had the birthday song played for them. As one of the seniors could not climb the stairs, she was driven through a different entrance. The food was par excellence. Chef Bandara should be on master chef. Truly a great experience.

This is my 3rd time and most likely my last. The room did not have the Jug kettle and beverage set. Bathrooms did not have towels and toiletries. There was no dustbin, tissue etc in the rooms. Patches on the walls. They serve breakfast till 9.30am, if you are to walk in at 9.20am the buffet is mostly empty and even the bread baskets are empty. If you are to request the bread at that time, it takes a while and once it arrives they tell you the buffet is closed. This is the first time I've seen such a buffet. The first time I have experienced such service at a so called 4 star hotel. Its not worth the money spent. The only 2 friendly staff we encountered were the front desk and the room boy.

The view from the room was absolutely amazing, loved the scenery. The staff members was also very good and welcoming. But the food here was disappointing, also the ammount of waiting time for a meal to arrive was excessive, they definitely need to work on that. Overall the experience was good excepting the food.

It was a nice place to stay. Front office and reservation verry helpfull. Food was so delicious Service up to standed level and room so comfy. Staff give a better service to ensure a ❤ stay. Specialy the bell boy. Recommend for family and the couple also.Thanks everyone who make our stay happy.

Excellent hotel. Great service. The room was very spacious, clean, and had the amenities we needed. Breakfast, Lunch and Dinner was delicious and with many choices. All employees were very helpful, not just on checkin and checkout, but also in giving directions to spots. The location is great - very calm and pleasant. I would recommend to friends, and will definitely stay again if I'm back in Kandy.

I stayed at this hotel for one day. On the positive side, the staff is exceptionally friendly, and the hotel is conveniently close to the city, accessible via Uber to avoid traffic. View from the room was mind blowing. However, there were some drawbacks. Initially given a room with two single beds despite paying for a triple room, the issue was resolved after informing the staff. The TV lacked satellite channels, with only a few local options and poor reception. Internet was slow, especially at night. The bathroom was not clean, and the pool was quite small. Breakfast, priced at 2300 pp and 1150 for a child, lacked variety, though the food was tasty. A persistent sound of water dripping from the ceiling at night was considered normal by the reception. Despite the hotel not justifying the expense, I believe it has the potential to reach a five-star level with some improvements, given its existing infrastructure.

Very nice rooms. Excellent view of Kandy. Food is good

Spent one night, rooms are very clean & tidy. The food is not awesome. The staff members are very friendly.

Not Worth for the money spent. Little old place, room was ok. But breakfast was only set Menu. No options for vegetarians. Vehicle parking was ok. But difficult to find the place at once.

I had lunch at this place recently. The location is quite closer to kandy town. The food was good but kind of average . It didnt cost much about 2.5k. Lunch inlcuded starter, soup, lunch pls desert. The staff were helpful. Had an overall satisfactory lunch.

The hotel is said to be four stars. There is no lift facility from reception on the ground floor. One will have to climb approximately 30 steps to the first floor from where the lift goes to other floors. Wifi stopped working after 9 pm.

Had a wonderful time, very conveniently located, helpful staff, clean rooms and tasty food

The food was good. Reception hall was spacious and but the surrounding is not that attractive.

worst hotel i have ever visit. Please don't select this hotel if you want to enjoy your vacation. 1) swimming pool is very dirty. 2) Didn’t get rooms in specific check in time. 3) There is no even water bottles in the room. 4) TV was not working and cable tv also not working. 5) Food was really bad. 6) There was no well trained staff in the restaurant. 7) Very poor service.

I stayed one night in this hotel. It was so good Friendly staffing, delicious breakfast, clean rooms and bathrooms. The location is close to Bahirawakanda temple as well.

Rooms were great. Fantastic rooftopStaff are really friendly. However, I am not so sure whether this hotel could be rated as 4 star though - based on other facilities etc. Seems a bit misleading!

It was a great experience at Swiss Residence Kandy during my two day visit. If you want to spend your weekend at calm place this is the place you must choose. Their foods selection were amazing and delicious. Room rates were very reasonable. Thank you SRK for your great hospitality.

The worse place for a stay. Do not go there Misleading information and they don't serve you well reasons 1. Booked a superior room and got a deluxe room once we inform about it they said those are the superior rooms we had to fight for the room even after paid 2. Superior room does not have TV and other amendments 3. Hari dryers are not working and front desk manager had to open 3 rooms to find a working dryer and wait beside us until we dry or hair 4. Pool is very dirty almost brown color 5. No buffet since they don't have guests we have to eat what they serve and they tell all the things after we pay for the hotel 6. dining table cloths are very dirty literally can see dirt 7. Promotion says free drop off to city, Kandy tooth temple and some other stuff but we had to pay Rs.500 for 1.5km drop off from the hotel tuk tuk (they have their own tuk) 8. Once the power cut happens we have to wait in the dark until the power comes since they don't use the generators because all the reasons they have Highly not recommended for any person local or foreign. Its not worth the price

Rooms are really big in size & with good view. Poor quality service of the team. No elevator is available from the reception. Meals are below standard. They just serve the lunch to the plate! Absolutely ridiculous. Cleanliness of the room are below the average.

Place -8/10 Booking management - 01/10 View - 9/10 Value for the money.

Good hotel, nice food, pool cleanliness can improve, other than that good place to relax in the heart of kandy.

Over all the rooms are very good . Not a lot food options were there in the restaurant

Service is very bad. Rooms are ok. Position of the hotel is very unlucky. You have to take a tuktuk or you are going to be very sweaty after going up the hill without stairs.

Great place to stay in hill capital with warm guest service. Rooms are different from one another yet most comfortable in the town. The view from the restaurant - you would not forget for the life, and the tasty foods as well