1/5 Yossi F. 1 year ago on Google
Not
a
5☆
quality
hotel
at
all.
In
fact
look
elsewhere.
We
arrived
at
check-in,
the
check-in
staff
were
bewildered
and
running
around,
as
if
there
were
a
massive
amount
of
ppl
checking
in,
there
we
2.
Finally
we
get
given
the
keys
and
come
to
the
room,
1
towel
for
my
wife
and
I.
After
calling
multiple
times,
the
staff
finally
bought
towels.
We
had
to
literally
beg
every
day
for
correct
amount
of
towels.
Room
service
Cleaning
was
normally
at
about
3-5pm
The
grounds
are
ok,
the
rooms
spacious
but
nothing
to
write
home
about.
The
management
is
clueless
on
how
to
run
an
hotel
effectively,
the
staff
smell
bad
and
give
a
feeling
of
being
dirty.
For
the
price
I
paid,
I
would
not
even
give
a
star
if
it
were
possible
Avoid
this
hotel
if
you
want
a
5☆
experience
Some
things
cannot
be
made
up.
I
was
reviewing
my
credit
card
statement
and
noticed
a
$845
charge
on
my
credit
card
from
the
fairmont
hotel.
I
was
very
confused
as
I
paid
$$$$
for
my
stay
and
know
that
all
charges
where
paid
for.
When
I
called
the
hotel
they
told
me
the
following:
we
charged
you
because
you
didn’t
pay
for
the
massages
that
THEIR
MANAGER
gifted
us
as
compensation
for
some
very
unpleasant
experiences
during
our
stay.
In
additional
we
seemingly
took
towels
or
some
robes
and
wait
it
gets
better.
Because
we
wrote
a
negative
review.
I
mean
so
much
for
customer
service.
You
charge
a
customer
because
you're
upset
that
they
didn’t
pay
something
that
was
gifted
by
the
hotel
and
they
wrote
a
negative
review?
And
add
to
it
an
allegation???
One
would
think
that
the
fairmont
hotel
has
more
common
decency
than
to
treat
customers
this
way.
Instead
of
reaching
out
to
us
and
asking
us
how
they
can
compensate
for
our
unpleasant
experience
that
we
shelled
out
$thousands
they
go
and
swipe
my
card!
You
really
can’t
make
this
stuff
up.
Now
let’s
see
once
they
see
this
review
what
they
charge
on
my
card
and
let’s
see
how
this
story
ends.