The person who worked there in September 8, 2022 is a mean, unkind and careless worker. Just 1 employee for dozens of patients. No instructions for a walk in, and when asked she was nasty to people with no appointments. Many people came after me trying to ask her questions and everytime she opened the door and she will shut it!! What kind is establisment is this? No front desk attendant? No phone calls answered?

tldr; Your appointment time doesn't mean anything. It might get cancelled because of the incompetence of the staff, with no recourse or apology whatsoever. I booked an appointment a month in advance. It was for a time-sensitive glucose test. Time-sensitive in the sense that it needs to be done this week, and it needs to be done exactly an hour after I drink the glucose drink (at home) my doctor provided. I show up for my appointment this morning, and the lady locked herself out of the office. She didn't really care, was not apologetic at all, didn't suggest to reschedule for me later this week (the whole week is already booked. Silly me for booking a month in advance, and thinking it means anything!) She did suggest I go to my doctor's office for a blood draw. With 5 minutes to spare to the time my blood draw is supposed to happen and the office being a 40-minute drive away this wasn't exactly feasible. The cherry on top was when I received an appointment cancellation email 36 minutes after my appointment, stating the office is closed due to building maintenance. LOL. That's one way of saying gross incompetence

The staff is so rude. There’s an Asian girl who verbally threatened me and told me she was gonna beat me up after work. Like babes, it’s not that serious lol, get HELP!!!! You need it. She didn’t give her name but here’s her lovely picture! <3 she flipped me the bird after the pic was taken. Just my luck! This location needs better staff who know a little about customer service….. contacted patient services with quest about this.

Went in after registering with my employer for a routine drug test. Had a printout with my info on it and a little barcode so I figured I was all set. Last time I used Quest Diagnostics (in Braintree) the whole thing was over in 10 minutes. There's no one at reception, just a little kiosk to check in. I was in the office for a while and the kiosk gave many people problems. I waited in line to use the kiosk and got an estimated wait time to sit on standby. No other updates. I waited more than two hours before someone inside told me that drug screening was closed for the evening (and had closed 30m ago). No text updates, no information at the kiosk (I checked after 90m), no one saying anything, and again no one at reception or available to help. I hate to blame the people working here but I gotta agree with others...this is a bad location for screening. I don't know if it's the typical excuse of post-covid labor shortages but it seems like everyone has given up and is just slopping their job out there. I feel like I was quite patient waiting as long as I did and I'm kinda bitter about needing to go back and start over. There's not much I can do though because I have to take the test.

I was able to check in using the tablet at the entrance and was called in exactly at my appointment time. The technician was welcoming and made sure I was comfortable. Didn't feel a pinch and didn't leave a scar after drawing blood. Not sure what all the negative reviews were about, made me skeptical about visiting.

The staff here was very kind to me when my sample drop off was messed up due to an oversight by my Dr. Pro tip: if you're dropping off a sample, use the "medical professional" log in on the tablet. Otherwise the waits for walk ins are long. They would probably be mad though if you used for a blood draw/urine sample. I would also recommend masking...small waiting room with bad ventilation. One star off for wait times and having to bend the rules to get a sensible drop-off wait time, plus having to pay $5/hr for parking.

To avoid any issues please go with an appointment (for this location at least). Book online or via phone. There is no one at the front desk to help if you are unable to use their computer kiosk. The staff is not the nicest. Walk-in seems to take fairly long due to the amount of appointments. Because of this I noticed many customers to be upset. If you have an appointment it was actually pretty quick to be called and done in about 10min. I was very surprised at how dirty the waiting area is. It’s technically a healthcare facility…

Avoid. The person working there on during my visit was clearly overworked. Maybe that explains her rudeness, stress, and short temper (she started banging on the bathroom door while I was producing a sample and that definitely didn’t help, still way below the 3’ limit I was given). I hope she finds help and a job where she feels respected by her employer. No reception desk either. Avoid.