1/5 Proud A. 1 year ago on Google
The
front
desk
staff,
particularly
the
front
office
manager,
demonstrated
exceptional
customer
service
during
my
stay
at
this
property.
However,
regrettably,
I
experienced
several
issues
during
my
visit
that
have
left
me
with
an
overall
negative
impression
of
the
establishment.
This
was
my
second
stay
at
this
location,
and
on
both
occasions,
I
encountered
problems.
During
my
first
visit
some
years
ago,
I
was
chased
by
a
dog
and
had
to
seek
refuge
by
jumping
onto
the
front
desk
counter,
despite
the
owner's
assurance
that
the
dog
did
not
bite.
During
my
most
recent
stay,
I
paid
a
fee
to
check-in
early
and
requested
a
poolside
view
room,
which
I
did
not
receive
initially
(335).
However,
the
hotel
staff
was
accommodating
and
promptly
changed
our
room
upon
request.
Although
a
tree
obstructed
the
pool
view
from
the
new
room,
we
decided
not
to
move
again
(301).
Unfortunately,
the
room
was
in
a
deplorable
condition,
with
evidence
of
leftover
food,
hair
in
the
sink
and
on
the
toilet,
and
candy
stuck
to
the
nightstand
table.
We
brought
this
to
the
attention
of
the
front
desk,
and
they
promised
to
clean
the
room
while
we
were
out.
Upon
our
return,
the
room
was
still
not
clean,
causing
further
frustration.
We
were
relocated
to
another
room
(635),
which
also
did
not
provide
a
pool
view.
Although
the
hotel
advertised
the
sixth
floor
as
a
pet-free,
business-level,
we
discovered
that
this
was
not
entirely
accurate,
as
a
resident
sneaked
in
their
dog
through
the
back
door.
Additionally,
the
hotel
hosted
the
Ruff
Ryder
biker
club
for
their
annual
meeting,
which
resulted
in
overcrowding,
noise
pollution,
and
general
disturbance
to
other
guests.
The
biker
group
hosted
a
meet
and
greet
event
in
the
parking
lot,
which
resulted
in
loud
music
and
motorcycle
revving,
leading
to
a
more
unpleasant
stay.
The
hotel
advertised
an
early
breakfast
start
time
of
5:30
am;
however,
when
we
visited
the
breakfast
area
at
6
am
on
Sunday
or
Monday,
the
attendant
informed
us
that
breakfast
was
not
ready
as
she
had
to
run
both
the
kitchen
and
the
front
desk.
Although
the
GM,
Bill,
had
his
contact
information
displayed
throughout
the
hotel
for
guest
concerns,
I
did
not
reach
out
to
him
as
I
was
eager
to
leave
the
property
due
to
the
numerous
issues
encountered.
In
summary,
while
the
front
desk
staff,
particularly
the
front
office
manager,
provided
exceptional
service,
the
issues
encountered
during
my
stay
have
left
me
with
an
unfavorable
impression
of
the
La
Quinta
Inn
brand,
regardless
of
location.
You
would
come
out
cheaper
just
going
to
Super
8
or
Motel
6
and
get
the
same
or
probably
better
quality
than
you
get
here.