1/5 Shaun G. 5 years ago on Google
Through
no
fault
of
our
own,
on
the
8th
April
2019(AUS
time)
it
looks
like
a
trainee
has
inadvertently
processed
our
grocery
store
purchase
three
times.
There
seemed
to
be
a
problem
with
the
transaction
and
requiring
a
signature,
communication
was
difficult
and
it
sounded
like
machine
did
not
have
paper??
We
were
happy
to
provide
a
pin
number
and/or
a
signature
as
the
account
had
more
than
enough
funds
to
purchase
groceries.
I
also
offered
to
leave
store,
withdraw
money
from
local
ATM
and
pay
with
cash.
After
a
long
period,
the
staff
informed
me,
as
I
was
leaving
to
get
cash
that
the
transaction
was
processed
and
we
were
free
to
leave.
We
suspected
a
problem
and
checked
our
online
account.
After
seeing
the
same
amount
being
deducted
three
times
on
our
internet
account,
we
re-entered
the
store
and
showed
staff
our
phone
bank
account
transactions.
The
staff
realised
the
problem
and
we
were
told(through
broken
English)
to
return
tomorrow
and
manager
would
refund.
After
returning
to
store
the
next
morning,
we
were
told
by
staff
and
rude
manager
at
the
Contact
Supermarket
store
that
it
was
an
incorrect
charge
made
by
our
bank.
The
staff
tried
to
assist
We
disputed
this
and
asked
manager
to
check
incoming
funds
vs
payments
made
to
verify
their
error.
We
were
told
that
this
was
not
possible
and
we
needed
to
contact
our
bank.
Manager
insisted
that
she
checked
the
camera’s
and
verified
payment
was
only
processed
once??
Once
our
bank
details
are
checked
at
both
ends
are
verified,
I
am
very
confident
that
the
above
information
is
correct.
This
1st
experience
of
France
has
been
upsetting(our
oldest
girl
was
crying
as
we
left
store),
we
have
lost
valuable
time
on
our
family
holiday
with
4
young
children
that
was
disrupted
by
short
sighted
individuals
and
company
policies.
Shaun
Gordon
