3/5 Stephanie N. 9 months ago on Google
Gave
3
stars
because
it’s
a
beautiful
hotel
and
designed
above
standard.
However,
the
customer
service
is
0.
For
such
a
lovely
hotel,
the
bunch
of
unprofessional
staff
at
the
reception
will
damage
its
image.
The
deluxe
room
is
very
lovely
and
big,
the
bed
is
not
too
soft
nor
hard,
super
comfortable
for
a
good
sleep.
I
didn’t
have
breakfast
for
the
nights
I
stayed
so
comment.
But
the
meals
I
ordered
were
well
made.
NO
SAFE
DEPOSIT
BOX
in
the
room.
I
had
to
take
every
important
item
with
me
while
stepping
out.
The
kettle
takes
too
long
to
boil
a
cup
of
water.
No
bin
in
the
bathroom,
no
hand
towel,
no
extra
tissue.
Requested
a
hand
towel
right
after
check
and
was
only
able
to
receive
one
30hrs
later
after
I
had
complained
more
twice.
There’s
no
jotter
and
pen
in
the
room
and
if
you
need
to
write,
requested
for
2
plain
sheets
and
reception
could
not
give
me
one
because
their
boss
won’t
permit
that.
In
such
a
big
hotel???
The
lady
at
the
reception
by
name
Kosi
is
very
unprofessional
and
seem
not
to
understand
the
job
she’s
doing.
Wouldn’t
hand
me
back
my
room
key
when
I
came
in
because
I
signed
my
meal
receipt
and
asked
that
it
be
sent
to
the
reception
so
I
could
clear
bills
on
check
out
(which
is
normal
in
every
hotel
I
have
been
to
worldwide);
she
said
I
had
to
pay.
Asked
her
how
many
nights
my
booking
was
for
and
she
clearly
said
she
didn’t
know
(please
note
she
confirmed
my
payment
and
checked
me
in
on
arrival
yet
she
didn’t
check
to
see
number
of
nights).
Thanks
to
the
duty
manager
Trilon(?),
who
handled
the
situation.
The
network
connection
in
the
room
was
so
bad
I
couldn’t
make
an
internet
call
without
stepping
outside,
even
with
the
hotel
WiFi
it
was
still
impossible.
Focus
should
be
on
the
training
and
retraining
of
the
staff
of
this
hotel
as
the
hotel
itself
meets
the
standard
of
a
4star
hotel.
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