(Translated by Google) Beautiful hotel, clean comfortable rooms. Very pleasant and helpful staff, responded to all requests very quickly. I liked that there is a spa, which was included in the price. A full minibar with various drinks and snacks, but the prices are, of course, heavily screwed up. The room has a kettle. Some standard rooms have an ironing board, an iron and even a washing machine. From the bad - in our room, the air conditioner worked very poorly. Breakfast was like, but was monotonous every day. (Original) Красивая гостиница, чистые уютные номера. Очень приятный и внимательный персонал, реагировали на все просьбы очень быстро. Понравилось, что есть спа, который входил в стоимость проживания. Полный минибар различными напитками и закусками, но цены, конечно, сильно накручены. В номере есть чайник. В некоторых стандартных номерах есть гладильная доска, утюг и даже стиральная машина. Из плохого - в нашем номере очень плохо работал кондиционер. Завтрак понравился, но был однообразным каждый день.

(Translated by Google) Good hotel, friendly staff, despite the fact that we stopped late at night. The rooms are spacious, high ceilings, all are tasteful. Only the view from the window is frustrating. There were no slippers (yes, we didn’t ask). Everything works in the rooms. We liked everything, and I advise others? (Original) Хорошая гостиница, приветливый персонал, несмотря на то что мы заехали глубокой ночью. Номера просторные,высокие потолки,все со вкусом. Расстраивает только вид из окна. Не было только тапок(да мы и не спрашивали). В номерах все работает. Нам все понравилось, и советую другим?

(Translated by Google) Hello. The hotel is always at the highest level. At the entrance to the hotel, you feel warm, hospitality and comfort. The hotel staff is always friendly, friendly and attentive. The rooms are clean and spacious. The restaurant is always top notch, the variety of dishes is surprising and pleasing. (Original) Всем привет. Отель всегда на высшем уровне.На входе в отель чувствуется тепло,гостеприимство и уют.Персонал отеля всегда доброжелательный ,приветлив и внимательный.Номера чистые и просторные.Ресторан всегда на высшем уровне разнообразие блюд удивляет и радует.

Very warm hospitality, fully equipped kitchen, tasty food

(Translated by Google) Wonderful hotel, I recommend. Desirable junior suite or suite. Apartments in the hotel. There is everything. Full good cuisine. Small living room with plasma. Cabinets. Own room with a large bed. Full workplace. C / a, washing machine, iron, ironing board. In general, absolutely everything for a comfortable stay. The only thing missing was the printer. But this is not a minus. Daily cleaning, 0.5 water, updating all disposables. Change of linen twice a week. Only on Sunday there is no cleaning. Balcony, if anyone needs to smoke. Good paid bar. Excellent location in the city center. Gym, sauna, swimming pool. Good breakfasts. Round-the-clock restaurant. Pleasant music. Honestly, I did not single out a single minus for myself. Now in Atyrau only here. Recommend! (Original) Замечательный отель, рекомендую. Желательно полулюкс или люкс. Апартаменты в отеле. Есть все. Полноценная хорошая кухня. Небольшая гостиная с плазмой. Шкафы. Своя комната с большой кроватью. Полноценное рабочее место. С/у, стиральная машина, утюг, гладильная доска. В целом абсолютно все для комфортного проживания. Единственное, только принтера не хватало. Но это не минус. Ежедневная уборка, 0,5 вода, обновление всех одноразовых средств. Замена белья два раза в неделю. Только в воскресенье уборки нет. Балкон, если кому нужно покурить. Хороший платный бар. Отличное месторасположение, в центре города. Тренажерный зал, сауна, бассейн. Хорошие завтраки. Круглосуточный ресторан. Приятная музыка. Честно, ни одного минуса я для себя не выделил. Теперь в Атырау только сюда. Рекомендую!

(Translated by Google) Good (Original) Хорошо

Dated but functional.

(Translated by Google) Service at the highest level (Original) Сервис на высшем уровне

(Translated by Google) Super (Original) Супер

(Translated by Google) Everything is fine, I stay here not the first time. Quiet, clean, great breakfast (Original) Все отлично, останавливаюсь здесь не в первый раз. Тихо, чисто, отличный завтрак

(Translated by Google) The hotel is decent, it is a pity that she goes to the dump in the back) (Original) Отель приличный, жаль что она сзади выходят на свалку)

(Translated by Google) Transfer not met. Service 0. Food waiting at least 40min. Kuyrdak ordered waited. I think they slaughtered a ram cooked. Bed two mattresses bedded like a camel sadish. Photos on komenty can not put it must see. Well, vopas ..... (Original) Трансфер не встретили. Обслуживание 0. Еда ждешь как минимум 40мин. Куырдак заказали ждали. Я думаю они барана пока зарезали приготовили. Кровать два матраса постелили как на верблюд садишся. Фото на коменты не могу поставить это надо увидеть. Ну вопшее.....

(Translated by Google) Super (Original) Супер

(Translated by Google) OK (Original) Ок

(Translated by Google) Good (Original) Хорошо

Stayed for a week during isolation period. Pretty nice units with separate bedroom, living room and fully equipped kitchen. Some units have a balcony, but not all. Service is good. Food is average. Overall 5* rating.

I have been to that hotel twice already. I was pleasantly surprised how good it was. I actually asked to change my room reservation from Renaissance hotel to Grand Hotel Atyrau because I liked the food here and it has huge balcony. It was like 2-room apartment with separate kitchen room. The rooms are pretty big with high ceilings. I will be back here next time. If your balcony on the back side of the hotel you see Ural river from 6 or 7th floor. They really know how to cook well here - I liked the salads and hot dishes - the pleasant tastes I haven't had before. The staff is very welcoming and helpful. Wi-Fi speed is 72Mbps and that was good enough for to work remotely from laptop. 2 TVs. Washing machine in the bathroom. So far the best hotel in Atyrau I have been to.

I am an expat working in Kazakhstan. I stayed in this hotel for 3 days and 2 nights, from 14.02.2019 to 16.02.2019. I would give a 5 stars review if the breakfast had been better. And, if I had a bathtub rather than a shower as was shown on the photos when reserving my room. Overall, the cleanliness was excellent and the equipment was of good quality. I had a kitchen with real stoves and an oven to cook and bake if I wanted too. The room (apartment type) had balconies - one accessible from the bedroom and another one from the living room. The hotel accepts Amex, Visa and Mastercard. And we can always withdraw some cash from an ATM located just at the entrance of the hotel. From quality vs price, this is the best hotel in Atyrau I have been so far. Although not located in the city center, Taxi ride will only cost 3 - 5 US dollars, including trip to the airport. I would recommend and will definitely return in the future.

I used to give it 5 starts in the past but I don't know what happened to it, the wireless is very week, the restaurant service changed depending on the mood of the waiter and the water pipe guy is very moody, the young one, not the one with tattoos. Moreover, breakfast changed from 6 am to 7 so you won't be able to eat if you start early and check-in changed from 8 am "which was very special service" to normal 1 or 2... Anyway, I hope you bring back the same atmosphere...

If I could give 6 stars, I would. Full name is ATB Grand Hotel. All The Bollox!!! A fully loaded 2 bedroom (with on suites), lounge, kitchen and balconies hotel room. Clean, comfortable. Fantastic. And less than $100 for the night. Slept our family of 5 very nicely. Recommended

Near to centre, however Atyrau is not big city. Breakfast for Atyrau standards ok, room spacous incl. kitchen unit and smal living room. Bed comfortable but from window blowing cold air. So you need to heat room as first. Restaurant of Hotel is not special for staying 1 day might enough.

Nice hotel with convenient location. Their staff is helpful.

Rude staff made us walk out after seeing lack of service and how run down all is

Big spqcious rooms

Very nice to stay 👌

I enjoy staying in this hotel. Service is great, receptionist speaks good english, food is great, rooms are clean and internet is fine.

(Translated by Google) The hotel is centrally located to get apartments and rooms. Restaurant menu is normal standard. Courteous service reception very friendly and helpful (Original) Das Hotel liegt zentral Appartments und Zimmer zu bekommen Restaurant Speisekarte hat normalen Standart .Höfliche Bedienumg Rezeption sehr freundlich und Hilfbereit

(Translated by Google) I could not find information on the hotel in the room, there is no information on how to contact the reception. There are no masking grids on the windows. (Original) Не нашел в номере информацию по отелю,нет информации,как связаться с ресепшн. Отсутствуют маскитные сетки на окнах.

(Translated by Google) Everything is super. The guard is well done. He clearly and clearly explained that it is forbidden to enter and exit at night. Does his job at 100. Breakfast was very tasty and nutritious (Original) Все супер. Охраник молодец. Четко и понятно объяснил что ночное время заходить и выходить запрещенно. Делает свою работу на все 100.завтрак был очень вкусный и питательный

Комфортно, уютно, вежливый, внимательный персонал, в номерах чисто.

(Translated by Google) Good hotel. Clean, comfortable. The polite staff. (Original) Хороший отель. Чисто, уютно. Вежливый персонал.

(Translated by Google) Sauna, requires a temperature increase, and so, quite decent. It is better to go in the morning and at lunch. Tasty dishes in the restaurant. Bidet in the toilet (Original) Сауна, требует повышения температуры, а так, вполне приличная. Ходить лучше утром и в обед. Вкусные блюда в ресторане. Биде в туалете

(Translated by Google) A disaster, prepaid account including early check in without notice! The wifi you can not use if you do not have a Kazakh card, the receptionist after my complaints about the reloading of the price, send an email on the booking chat that there was a price on early check in! Shameful (Original) Un disastro, conto pagato in anticipo compreso di check in anticipato senza preavviso! Il wifi non puoi usarlo se non hai un scheda kazaka, il receptionist dopo le mie lamentele sul ricarico del prezzo, invi un mail sul chat di booking che era previsto un prezzo sull early check in! Vergognoso

(Translated by Google) Elegant, expensive service, rooms and linen are clean, staff are polite, but you need to learn foreign languages. I didn’t like the tablecloths in the non-smoking restaurant, they stick to clothes and run the risk of knocking everything down to the floor, so be careful :-) (Original) Шикарно, обслуживание дорогое, комнаты и белье чистые персонал вежливый, но надо учить иностранные языки. Мне не понравились скатерти в ресторане для некурящих, липнут к одежде и рискуешь опрокинуть все на пол, так что будьте внимательней :-)

(Translated by Google) Initially, the idea was good, it is clear that they invested well in the hotel, but it was a long time ago. Everything has become old, shabby, plumbing is flowing, the nets on the windows are either holey or missing. The staff is polite through one. (Original) Изначально задумка была хорошая, видно, что хорошо вкладывались в отель, но это было давно. Всё стало старым, пошарпаным, сантехника течет, сетки на окнах либо дырявые, либо отсутствуют. Персонал вежливый через одного.

(Translated by Google) Good hotel (Original) Хороший отэль

??????

(Translated by Google) Fine (Original) Отлично

Отель в целом хороший. Нужно обновить и освежить ремонт. Планировка номеров хорошая. Завтраки не очень. Перед отъездом произошла очень неприятная ситуация. Мне предъявили за разбитое зеркало, которое я не разбивал. Помогла разобраться в ситуации администратор ресторана Метрополь. Спасибо ей огромное.

(Translated by Google) Norm (Original) Норм

(Translated by Google) Good (Original) Хорошо

(Translated by Google) I put five very cleanly (Original) Очень чисто ставлю пять

(Translated by Google) Great hotel, even by the standards of a larger metropolis. Clean, the room has a kitchen, a real stove. The room quiet, relax the most it! (Original) Великолепный отель, даже по меркам более крупного мегаполиса. Чисто, в номере есть кухня, самая настоящая плита. В номере тишина, отдохнуть самое оно!

(Translated by Google) Purely (Original) Чисто

(Translated by Google) Ok you can live (Original) Ок можно пожить

(Translated by Google) It is a decent hotel, the location is convenient. The prices are reasonable. A bit cool in the room but this is because they have not yet given heating. (Original) Вполне приличный отель, место расположения удобное. Цены приемлемые. Немного прохладно в номере но это потому что ещё не дали отопление.

(Translated by Google) Great hotel, friendly staff. Clean, the breakfast is delicious! (Original) Отличная гостиница, приветливый коллектив. Чисто , затрак вкусный!

(Translated by Google) Convenient location, staff deciding any questions of guests, perfect cleanliness and home comfort. Breakfast 10+ Perfect service, even if you do not want to find fault. (Original) Удобная локация, персонал решающий любые вопросы гостей, идеальная чистота и домашний комфорт. Завтрак 10+ Идеальный сервис, даже при желании не придерёшься.

(Translated by Google) Good hotel. (Original) Хорошая гостиница.

(Translated by Google) OK. Breakfast is bad (Original) Нормально.завтрак плохой