Absolutely appalling service. Called this morning and was told they're doing phone consultations which is fine. Had an issue completely unrelated to covid. Spoke to the doctor and was met with a blunt and outright unprofessional response. No greetings, no introductions of which doctor I was even speaking to, he just instantly said "You're not vaccinated, see you at 9:30 for your vaccination". He kept stating to come and get vaccinated and then he would "sort the rest". If he had actually taken the time to listen he would've found out that I haven't been vaccinated yet due to the type of work I do and the hours worked which means every time I get off work, the centers closest to me are closed. I have other obligations to fulfill like taking care of my family so it hasn't been easy to just walk in and get vaccinated. Everyone says their employer gives time off to do so, but mine hasn't. I can't afford to just take a day off from work since living in Auckland seems to cost an arm and a leg. He wouldn't even listen to what I was calling about (he didn't actually ask), but rather gave off the impression that they don't consider the unvaccinated worthy enough to even give a proper consultation. This is interesting considering that my mother called last week and being fully vaccinated, was met with a lot of respect and care. This has been our family doctor for DECADES and I have never had such treatment before so why the sudden change? This isn't a review against the vaccine, as I've stated above I have my reasons for why I haven't been able to yet but I would've appreciated being spoken to properly and heard like my mother was. The fact that I always received good service prior to all of this is telling of the reason why they've changed their stance all of a sudden.

The reception lady that worked today (saturday)is absolutely RUDE. She doesn't know how to do her job properly. She's so clueless. No common sense at all. I explained to her the situation of what needed doing and explained my son has Autism which the doctors here know that and she gave me attitude. So instead I called Dr Spence myself and explained to him what I needed and he said NO PROBLEM he can do that for me which is what I tried to tell that girl but she's too big headed to LISTEN and doesn't like the fact a patient is asking her to do something and instead of her owning her mistake and saying sorry she stayed quite!! She definitely shouldn't be working as a receptionist!

I find it interesting that the managers here will only respond to "positive" feedback but continue to ignore the obvious and outstanding issues and bad feedback that their practice continues to receive. I'm usually skeptical about reading reviews, but the fact that it's coming from patients who have been here for YEARS says something about it. I've been a patient here for 30 years, and finally have taken myself to a new practice for only $1 in price increase, and The DIFFERENCE IN CARE IS UNBELIEVABLE. Avondale Family Health- Get yourselves sorted. The young receptionists are lovely, but The "care" from the older Drs is absolutely appalling. The only Dr here worth a dime is Dr Nuruzzaman, who provides wonderful care and actually listens.Sadly it wasn't enough to make us stay. Cherry is the only nurse here also worth seeing. Dr Spencer is unprofessional. He talks at a volume that makes sensitive issues difficult to discuss. Dr Fonseca is also a doctor I would avoid entirely. Address the real issues at this center instead of ignoring them.

The white girl with brown hair that worked reception sat 29th July at about 1130am. Disgusting attitude! Thinks she's miss know it all doesn't listen to patients. She ended up being in the wrong. Find another job because you are useless behind a desk!

Would rate 0 for your receptionist that worked on Saturday 29th July!!! White chick, brown hair, bushy brows. She's absolutely USELESS and rude! Thinks she knows everything stick to your job of answering calls and faxing papers!

Shocking service. AVOID THIS CLINIC! Doctors have no idea what they doing and reception has no empathy. Awaited results for a test. Called and Receptionist said needed to make a consultation with doctor. Mean while in pain. Called 3 days later, pain severe, and asked if could talk to doctor as in alot of pain. Receptionist said she would speak to doctor. Then said i needed to wait another 2 days for Consultation and to go to White Cross if i was in pain. 2 days later, Called - spoke to Doctor for 5 mins who said results showed irregularities and to immediately go hospital. (Why make me wait 5 days? when you could have check in 5 mins and had the results?) Sadly this type of practice is increasing around new zealand now, focus on Business profits at the expense of customer quality. Avondale Family Health Centre (especially reception) Your processes and time is far more important than peoples lives

Reception staff is very rude . Lady on the reception told me to wait for one hour but I was still sitting there for more than 2 hours. Even doctor are not friendly at all .. I will never come back to this clinic Please don’t waste your time 👎👎👎👎👎👎👎👎👎👎Awful service, Always understaffed with doctors, looooong wait ... don't go there. Will definitely change of GP

Me and my partner went there for our covid vaccine, the staff were amazing, very welcoming and helpful. The staff guided us through the whole thing, it was nice and easy. We appreciate all the hard work that they do protecting and helping others ♥️

Been at this doctor for over 7 years mostly because of location. Dr Samiha Hayek is the best doctor they have, super friendly and takes time to listen and understand, Dr Mohammad Nuruzzaman is also not bad. Dr Coral Fonseca just seems to push you through, always seems rushed and Dr Grant Spence is probably one of the most unprofessional doctors I've ever seen, always talking politics or throwing in weird slightly sexist comments, always felt super uncomfortable around him. Most of the time they just send you on your way feeling like you were just another box to tic. You really need to push if you want them to do any sort of bloods, tests or referrals. I don't recommend this clinic unless you want consistently unreliable service.

Good experience so far. Helpful receptionists. Didn’t have to wait too long. Doctor called with x-Ray result when he said he would call. Nice new clinic. And to top it off: Cheaper than other places I’ve been to. Glad I enrolled here.

All nurses are really friendly and communicate really well. Receptionist are also always friendly and helpful on the phone and face to face. Convenient that I can just walk in to see nurses(no appointment needed), and some procedures are funded and I didn’t need to pay! I didn’t have any luck with my previous GPs. Feel like finally I found a GP I feel comfy.

NO!!! chasing up records for days that can come via technology within an hour is absolutely disgusting. No one leaving notes for next shift to follow up after I asked to make a note that we had called again. Phoned today and was asked where are the records coming from??? Ridiculous. 6 days later waiting so we can get important medications started. Families dependent on this help all on hold because of incompetence!!!

Never pick up the phone, give you the wrong information, doctors rarely treat you with respect. It took me 3 tries to get my mirena removed and over a month and dozens of calls to get my records changed to a new doctor (still trying). Absolutely awful experience.

The doctor I spoke to must have forgotten that a patient gets 15mins for each appointment because he was trying to finish it in 2mins. Jokes aside, Dr. Fonseca and Dr. Sun from this clinic are amazing but two other doctors we talked to were not.

The clinic seems to have made some improvements to their systems recently, which has massively reduced waiting times. There are new faces amongst the staff and service/care is really good now. It's never pleasant having to go to doctors etc but it's a huge relief that the process has become smooth and efficient.