This is the first time I have encountered customer service with a bad tone. 😤😤😤The customer service has a very arrogant attitude. 😡😡😡He always makes excuses that the signal is not good, 😱😱😱and then shirks my needs in various ways without finding a way to solve it.🙄🙄🙄, I hope you get better and better

It was our second visit today to College Hill Doctors. I took my 3 month old baby to get her second vaccination. The nurse who looked after us was not as professional as I think she should be. She asked whether the baby had any reaction after the first vaccination. My answer was - she had some diarrhoea. The nurse then said that the vaccination should not have caused any diarrhoea. I just read the immunisation information sheet, it clearly states that diarrhoea was a common reaction. It's disappointing that the nurse was so wrong with her advice to us.

I've been with College Hill doctors for 2 years now. I'm very happy with the services provided by them. Thank you specifically to the very helpful receptionists who understands my bad English on the phone and I don't have to stress over making phone calls when I need an appointment. I have received great GP advice and I feel that my health concerns were heard and looked after.

I'm shocked that this place only got 3.7 star review. This deserve 5 stars! I've seen 3 different GPs from CHD, I found them all to be very understanding, sympathetic and listened to what I had to say. My GP helped me made a formal/educated decision on which medication I should be on instead of forcing me to take whatever. I understand as a new patient, there are some protocols and forms you have to fill out, which might be why the wait is longer than usual but from my second visit onward, I've only ever have wait 5 minutes max which put my mind at ease whenever I need to visit my GP during a lunch break. Parking on College Hill can be a nightmare but I have had zero difficulties finding one in the past year since I've been with CHD. The fee is on an expensive side but you definitely get what you paid for. 5 stars.

Great practice. Reception were organised and helpful whilst setting me up for a casual patient (on working holiday visa). Dr Chen was brilliant and looked at all possibilities when discussing my symptoms and diagnosis. Explained a bit more about how services work in NZ which was useful. Also they took covid safety very seriously which reassured me.

Great staff and service, doctors are very knowledgeable and friendly and cater to multiple languages

Mostly okay general practice. I take my son here and have found the availability of appointments good, and parking good for parents with babies. The practice nurse was professional also. I also used to be enrolled here, however I was bodyshamed by one of the female GPs here after putting on a few kg during a period of disruption in my life, so if you are looking for a body positive and supportive doctor this might not be the right practice for you.

I have been very happy with the doctor in this clinic until I have to switch my GP to a new location as I moved out of living in the city. My last visit there they didn't inform me that my files has been transferred out when I was making the appointment, after I arrived the clinic, they told me they will charge me $80 for this visit since my files has been transferred out. What a shock! What a rip off?! They should tell me when I was making the appointment on the phone.I am really disappointed the way they treat their old patient. Updated review: The clinic owner took an action after my 1 star google review and my email complaining. They offered a refund for the extra money charged and apologized for their receptionist's mistake. Thank you very much.

Visited as a casual patient, was kept waiting 30 mins after my appointment time before I saw the doctor with no apology for running late. The doctor was cold and uncaring, her cellphone rang during our consultation, and 4 days later I still haven't heard back with results. Wouldn't recommend for casual patients- Don't even really deserve one star.

I am so impressed with this clinic. Dr Hathsala Randeni has been amazing highly recommend this clinic

Awesome doctors, very knowledgeable and attentive. Big fan of doctor Caroline whose looking after me and my newborn.

Friendly, patient, and thorough doctors. Fully equipped and friendly staff members too. Consultation fees are on the dearer side of the scale. Finding parking can be a challenge at times. They do have parking at the back, but the number is very limited.

Very good doctor, but when I called to ask Recption to book a time to see a doctor, I didn't feel good, it was someone who spoke mandarin!

Awful and condescending towards my mental health. I’ve been days without my medication because the doctor “forgot” to send it through. I’ve never felt more denied and unheard in all my life. Making me go to more psychs to prove my mental illness when I’ve been on the same meds for 10 years. Make me feel like a piece of trash for being mentally I’ll, refused to test me for ADHD and are trying to actively stop me from being able to receive my disability benefit even though I have diagnosed bpd, ptsd, ocd Among other things. Just disgusting. They also charge me just for sending my prescription to the pharmacy. Scamming the sick? Yikes

As a patient who has been with your family doctor for past 20 years, I never thought about changing my GP, even though I moved to the East Auckland 10 years ago. I still insisted on coming here when I was sick. Because I trusted them in the service they provide and professionalism. We’ve always had a great relationship . But now it seems it's time for a change. Here's what happened: I had an appointment to see the doctor at 3:45 pm this Monday, but I was stuck in the traffic just a minute away due to road construction in front of your clinic . At 3:53pm the receptionist called me to ask if I knew about my appointment with the doctor. I said I knew, and I was on my way just a minute away，because of the traffic in front of your clinic, causing a slight delay. However, the receptionist told me that the doctor had already seen the next patient because I was late. The next patient arrived early and she might not see me this time. Honestly, for the past 20 years, every time I arrived on time, I always had to wait an additional 5-10 minutes, or even 15 minutes, to see the doctor, but I never complained. However, this time I still came with hope, hoping that the doctor would give a me a chance to see me (I arrived at the clinic at 3:55). Lately, I've been having trouble with my stomach, feeling weak, having sudden weight loss, and I'm very worried about my health, fearing it might be something like cancer or a tumor. In my understanding, doctors are all angels in white who save patients from distress, but this time you completely shattered my understanding. After I arrived I report to the receptionist and been told could waiting for next patients finished she might be able to see me. But at 4:20, the receptionist informed me that the doctor still didn't want to see me because they were preparing to write a report and were getting off work ... and asked me to make another new appointment. Wait a minute, I travelled for an hour to come here for a medical check-up, but just because I was ten minutes late due to road construction in front of your clinic, you rejected a desperate patient at the door. Where is your compassion? For a patient who has been with you for 20 years, you are so cold. Even if you had given me just five minutes to give a lab test request form .I would have felt a little better. To bluntly say, "Make another appointment next time." Heh, no, it should be next week, because the receptionist said this week is already fully booked. I know you're busy, but you no longer care about your patients. Perhaps this time I have a terminal illness, or maybe I'm not that unfortunate. But perhaps you will never see me, this patient, again.

they have 🔥 stickers!😍 so cool!!!😎😝I love this place!!!!!!😍😘💖😉;)