5/5 Chido N. 1 year ago on Google
Hilton
Leisure
Resort
Hotel
offers
responsive
and
courteous
service
in
Awka
Responsiveness
and
courteous
services
were
the
triggers
and
invitations
to
the
world
of
Hilton
Leisure
Resort
&
Hotel,
Awka,
and
that
first
impression
held.
It
was
exceptional
and
professional.
It
began
innocently.
Ahead
of
the
FrontFoot
Media
Initiative
Accountability
Reporting
workshops
in
Benin
and
Awka,
I
reached
out
to
friends
online
in
search
of
suitable
venues.
Uche
Nworah,
immediate
past
MD
of
the
Anambra
Broadcasting
Corporation,
recommended
Hilton.
He
said
it
was
new
and
had
good
facilities.
Mike
Meze
pointed
to
Geogold
Hotel
as
an
old
reliable.
Chris
Nwoko
confirmed
the
assessment.
I
set
out
to
contact
them.
Chigozie
Azubike
at
De
Geogold
responded
faster
than
the
folks
in
Benin
who
were
lackadaisical.
The
response
got
added
traction
on
reaching
Mrs
Nkem
Anyanwu
at
Hilton.
She
was
clearly
on
a
mission
to
ensure
that
her
hotel
never
missed
any
potential
business
opportunities.
She
took
all
concerns
about
rates
and
reverted
in
two
hours
max.
She
was
persuasive.
Two
weeks
later,
I
confirmed
the
initial
impressions.
I
went
first
to
Sage
Hotel,
GRA
Benin,
to
do
a
site
inspection
and
sitrep.
I
thought
Sage
had
excellent
hardware
but
lacked
the
software
to
run
it.
It
was
prophetic
as
Sage
embarrassed
itself
on
the
second
day
of
our
event:
we
were
out
of
power
for
five
hours!
I
arrived
at
Awka
and
found
it
easy
to
get
to
Hilton
Leisure.
Surprise:
guests
had
taken
up
all
the
rooms
this
Friday.
The
responsive
Operations
Manager
Nkem
swung
into
action.
She
gave
me
a
seat
and
asked
for
a
few
minutes.
She
consulted
with
the
Indian
gentleman
that
manages
the
hotel,
returned,
and
made
an
offer
that
spoke
to
business
savvy.
She
and
General
Manager
Mr
Kundu
Biswajit
offered
me
a
suite
for
slightly
above
a
single
room
rate.
I
was
glad
to
drop
my
cheque
deposit
for
the
event.
Hilton
Leisure
Resort
Hotel
has
the
hardware
and
critical
software
of
capable
personnel
to
render
quality
hotel
services.
The
rooms
are
elegant
with
contemporary
furnishings.
The
dining
room
is
like
a
furniture
showroom,
given
the
class
of
chairs
available.
Service
in
the
restaurant
could
benefit
from
the
speed
in
other
areas.
I
surmised
that
the
restaurant
confirms
the
thesis
of
hospitality
and
tourism
expert
Ikechi
Uko
that
Nigerian
hotels
build
a
family-size
kitchen
to
serve
a
village.
The
twain
cannot
meet,
so
they
find
it
difficult
to
cope
with
orders.
Hilton
Leisure
has
pleasant
and
well-trained
staff
who
go
out
of
their
way
to
be
courteous.
A
day
after
the
event,
my
laptop
frightened
me.
Not
to
worry,
said
one
of
their
ICT
staff.
He
sorted
out
the
challenge
and
then
declined
my
offer
of
reward.
The
entrepreneurial
vision
of
HRM
Igwe
Benneth
Emeka
attracts
high
patronage.
Consequently,
Hilton
Leisure
is
building
a
65-room
extension
to
its
52-room
hotel.
I
ran
into
His
Highness,
a
dapper
gentleman,
in
the
lobby
following
his
attendance
at
an
event
in
the
banquet
hall
the
previous
day.
He
often
visits
to
experience
service
in
his
hotel.
Hilton
Leisure
Resort
promises
to
provide
βcomfort
for
your
comfortβ.
It
does
this
through
its
elegant
52
rooms
and
three
mega
halls,
all
built
into
βeco-friendly
and
post-modern
high-tech
buildingsβ.
It
offers
elevators
in
two
buildings.
Facilities
include
a
fully
equipped
24-Hour
gym
with
dedicated
instructors,
barbing
saloon,
spa,
beauty
parlour,
gym
bar,
snooker
bar,
greenery
sit-out,
bush
bar,
VIP
Lounge,
luxury
swimming
pool,
and
free
Wi-fi
that
genuinely
works.
Young
and
young-at-heart
would
find
great
pleasure
at
the
back
of
the
house
equipped
as
an
outdoor
clubhouse
with
titillating
offerings.
Its
well-equipped
gym
attracts
high
attendance
by
residents
in
nearby
parts
of
Awka,
so
occupancy
is
high
in
the
mornings.
Hilton
Leisure
Resort
Hotel
met
our
needs
for
business
and
recreation.
It
offers
the
right
ambience
and
service
environment
through
staff
with
a
distinct
service
orientation.