Gezondheidscentrum Arts en Zorg Noord

Physiotherapy center Physiotherapist General practitioner Mental health service Podiatrist

😠 If you come here, I don't know what you're insured for. It takes a lot of energy and effort to be taken seriously regarding health problems (a chronic condition) for which you call and would like to make an appointment or request a prescription. You will then be "neatly" dismissed by telephone by t... People often mention doctor, practice, niet, care, huisarts, time, good, naar, complaints, pharmacy,


Address

Zaanstraat 12, 7523 HC Enschede, Netherlands

Website

www.artsenzorg.nl

Contact

+31 53 435 2225

Rating on Google Maps

2.00 (52 reviews)

Open on Google Maps

Working Hours

  • Saturday: Closed
  • Sunday: Closed
  • Monday: 8 am to 5 pm
  • Tuesday: 8 am to 5 pm
  • Wednesday: 8 am to 5 pm
  • Thursday: 8 am to 5 pm
  • Friday: 8 am to 5 pm

Featured Reviews


Frequently mentioned in reviews: doctor (17) practice (14) niet (11) care (11) huisarts (10) time (8) good (7) naar (7) complaints (7) pharmacy (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Stan S. 3 years ago on Google • 29 reviews
    Doctors and Assitants are very kind and nice people, but this will not help you if you need health treatmment. Organization is poor. Video confernce fails 2/3 times already becuse doctors unable to log in... I mean what kind service is that?! Waiting for 1 hour and calling 3 times just to get redirected to another doctor or make another appointment. Besides that diagnosing is poor as well. Never got a proper diagnose when seriosly sick. First time i had kidney infection and doctors refused to give antibiotics, resulting in critical condition and i was forsed to fly home to be treated there properly. Second time I was given antibiotics without even a good reason, just to eliminate possible deseases... Now resulting in worse condition than before start of the treatment... If i could i would switch this organization but now its impossible because of corona.
    8 people found this review helpful 👍

  • 1/5 M 2 years ago on Google
    (Translated by Google) If you come here, I don't know what you're insured for. It takes a lot of energy and effort to be taken seriously regarding health problems (a chronic condition) for which you call and would like to make an appointment or request a prescription. You will then be "neatly" dismissed by telephone by the assistant who has just looked on Google and then tells you that you should buy the medicine at the powder keg or Etos. What is the health insurance for? (Original) Als je hier komt weet ik niet waarvoor je verzekerd bent. Het kost veel energie en moeite om serieus te worden genomen betreft de gezondheidsklachten (een chronische aandoening) waar voor je belt en graag een afspraak wil maken of een recept voor wil. Je wordt dan telefonisch “netjes” afgescheept door de assistent die even op Google heeft gekeken en je dan verteld dat je het medicijn maar bij de kruitvat of Etos moet kopen. Waar dient dan die zorgverzekering voor?
    8 people found this review helpful 👍

  • 1/5 Anko S. 2 years ago on Google
    (Translated by Google) It is irritating that there is an extremely frequent turnover of care providers at Arts and care. Once a year I come for a general check-up and every year I meet a new healthcare provider. I don't even know who my doctor is. Apparently the change is so frequent that their administration can't handle it to inform the patients that there is a new GP. When I visit the hospital, I am often told who my GP is. Very comical, but worrisome. I would like to call on the doctor and care to ensure better communication with the patients, because there is an enormous gap between the organization and the patients. (Original) Het is irritant dat er een enorm frequent verloop is in de zorgverleners bij Arts en zorg. Eens per jaar kom ik voor algehele controle en tref elk jaar een nieuwe zorgverlener. Zelfs is het mij niet bekend wie mijn huisarts is. Schijnbaar is de wisseling zo frequent dat hun administratie het niet kan verwerken om de patiënten te informeren dat er weer een nieuwe huisarts is. Bij bezoek aan het ziekenhuis wordt mij vaak medegedeeld wie mijn huisarts is. Erg komisch dus, maar wel bedenkelijk. Ik wil hierbij een oproep doen naar Arts en zorg, zorg voor betere communicatie naar de patiënten, want hier schort ontzettend veel tussen de organisatie en de patiënten.
    7 people found this review helpful 👍

  • 1/5 Henriette B. 1 year ago on Google • 81 reviews
    You will be at the mercy of it. For the second time, my husband went to the doctor with serious complaints. Not much was done the first time. Then an insurance doctor pointed out that the values ​​were really not good and that he really needed to see a doctor. After a telephone consultation on May 1, it was still important that my husband be seen. Next opportunity: June 7. So five weeks later.
    3 people found this review helpful 👍

  • 1/5 soejata j. 2 years ago on Google
    (Translated by Google) Very bad experience here. Every now and then a new GP arrives and patients leave their complaints for far too long. My mother has serious complaints and will be sent home. Went again today with her because the complaints were unbearable. The GP concerned does not listen, interrupts the story and even invalidates the complaints. During the physical examination he did not investigate anything on his own and asks how he could reassure us instead of giving advice. Finally got mad at me for arguing. Definitely not recommended. (Original) Ontzettend slechte ervaringen hier. Om de haverklap komt er een nieuwe huisarts en laten patiënten veel te lang rondlopen met de klachten. Mijn moeder heeft ernstige klachten en wordt zo naar huis gestuurd. Vandaag nogmaals langsgeweest met haar omdat de klachten ondragelijk waren. Betreffende huisarts luistert niet, onderbreekt het verhaal en ontkracht de klachten zelfs. Bij het lichamelijk onderzoek heeft hij uit zichzelf niets onderzocht en vraagt hoe hij ons kon gerust stellen ipv advies geven. Werd uiteindelijk boos omdat ik in discussie ging. Absoluut geen aanrader.
    6 people found this review helpful 👍

  • 1/5 Astrid v. 1 year ago on Google
    Zeer slechte ervaringen met deze praktijk afspraken en terugkoppeling van zaken worden genegeerd. Er is altijd wat anders gewoon een chaotische toestand. Altijd een ander gezicht ik weet niet eens wie mijn huisarts is. Ook slechte begeleiding tijdens het overlijden van mijn echtgenote waarin beloftes niet zijn nagekomen. Ga op zoek naar een andere praktijk Ik beveel deze praktijk niet aan.
    6 people found this review helpful 👍

  • 4/5 Janine 1 year ago on Google • 91 reviews
    Called yesterday for my son, it turned out that there was a system malfunction and they could not find the data, the complaint was listened to seriously and the assistant was willing but could not do much at that time, ask to come back in 1 hour. calling in the hope that she could watch. No sooner said than done. When I called again, more was possible and we were immediately allowed to come to consultation hours (within 10 minutes). The PA helped very quickly and competently, she also immediately called the surgeon and we were allowed to go straight to the ER. In retrospect it was a good thing because my son had a perforated appendix. The only point I have is that we do not have a permanent GP, so that is always a hassle in the hospital and with other care providers. They also search exhaustively for the general practitioners of the practice itself. If you have a general practitioner's name, it cannot be found in their systems. This takes quite a bit of time and frustration. So always have everything sent to GP Birghan-Eskes, it is officially a different practice, but it is also there and the assistants will know how to keep things on track, I hope.

  • 1/5 Andrei G. 7 months ago on Google • 71 reviews
    Completely not satisfied with the services they provide here. Came here with my cat for nail cutting and they refused to cut the nails from the back feet saying "those should not be cut". Therefore I had to pay full price for only half of the job done. They also seemed scared of the cat. A vet should not be scared of animals, right?

  • 5/5 Cache C. 2 years ago on Google
    (Translated by Google) Can't agree with all the negative reviews. I have been to several practices in Enschede, and have only received good and adequate help with this one. I can always go there quickly, and I have the feeling that the doctor thinks along empathetically with me (Original) Kan me niet vinden in alle negatieve reviews. Heb bij meerdere praktijken gezeten in Enschede, en heb bij deze als enige goede en adequate hulp ontvangen. Kan er altijd snel terecht, en heb het gevoel dat de arts empatisch met mij meedenkt
    3 people found this review helpful 👍

  • 5/5 suzanne b. 1 year ago on Google • 43 reviews
    We came to this practice about 4 years ago after our GP stopped working. What a nice practice. We are always helped quickly and taken seriously... If referrals are needed, they are made immediately and feedback appointments and telephone consultations are also well arranged. All doctors and assistants are equally nice and helpful... So we don't mind the fact that we always see a different person... We are happier here than with our previous GP....
    1 person found this review helpful 👍

  • 1/5 Wesley S. 11 months ago on Google • 16 reviews
    If you're here, you better not get any complaints. They do not have assistants at the practice, so you always have to get an appointment through the daycare. You often wait on the phone for an hour. They are never there on Fridays. And they close very often to go on holiday. I would just go straight to the emergency room, call 112 or day care. Here they have no time for ordinary people.
    2 people found this review helpful 👍

  • 1/5 Alan 6 months ago on Google • 11 reviews
    Then once, after a few years, I had a health complaint, so I called the doctor and care provider Noord Deppenbroek. Such a bad practice, especially the assistants who work there. Called this morning at 10am, my medicine would be ready at 11am, so not. Then I called again at 1 p.m., it would be ready at the pharmacy within 10 minutes, I went to the pharmacy, the prescription had not yet arrived, I called this practice doctor and care again, while I was at the Deppenbroek pharmacy, the practice said the prescription would be ready within 5 minutes, I said to the pharmacy employee, just put it in the collection robot, I will pick it up later so as not to burden them further, now it was already 4:30 PM, I call the pharmacy that I have not received a collection text message, they say we still don't have a prescription received, I take my bike to this practice, yes, assistants go home, I call the practice north again, there is an emergency line option, the assistant doctor and care says, yes, I just spoke to the pharmacy, you can pick it up, I will come at Deppenbroek pharmacy, 10 people waiting in front of you, it's my turn, yes, still no prescription! It has now been 5 o'clock, I called again with doctor and care North Deppenbroek, yes it is closed! So bad sooo bad!!!
    2 people found this review helpful 👍

  • 5/5 Leonie M. 10 months ago on Google • 31 reviews
    I have been here for 1 year now and have had a very good experience so far. I can easily make appointments online (by telephone or in practice) and view my online file. I am helped immediately and have the feeling that I am taken seriously. The US and general practitioners are doing their best to provide good care. Sometimes it is a bit difficult to reach them by phone (long waiting times on the phone).

  • 1/5 Sussie De P. 1 year ago on Google
    (Translated by Google) today my son went to the doctor with complaints there was no looking at all and everything was yes yes yes (Original) vandaag is mijn zoon bij de arts geweest met klachten er werd totaal niet gekeken en alles was jaja ja ja
    1 person found this review helpful 👍

  • 1/5 Kelvin G. 11 months ago on Google
    Hele slechte ervaring met deze huisartsenpraktijk. Afsprak maken duurd weken. Je word zo goed als niet naar je gekeken en zo snel mogelijk weer naar huis gestuurd met de zin van . Als het erger word moet je maar weer terug komen
    1 person found this review helpful 👍

  • 5/5 Jasper S. 6 months ago on Google • 18 reviews
    Excellent GP post. Our previous GP quit and was always away or unavailable. We became patients here when he retired. World of difference. We no longer have a permanent GP, but there is always a GP available. You can also send photos online and ask for advice. The quality of care is also excellent. A real relief.

  • 5/5 George G. 1 year ago on Google
    (Translated by Google) I have been registered at the North Health Center for years and have only had positive experiences. I always get good help from Doktor Eskes! She's a great doctor! (Original) Ik ben al jaren ingeschreven bij gezondheidscentrum noord en heb alleen maar positieve ervaringen. Ik wordt altijd goed geholpen door Doktor Eskes! Ze is een geweldige dokter!

  • 1/5 Ingrid B. 1 year ago on Google
    (Translated by Google) Never experienced such a practice. A doctor questioning your diagnosis from a rheumatologist. And that too with a smile. Now it appears that a doctor is already on vacation for a few weeks. How so? Do my story 3x and still no further. Close that practice. (Original) Nog nooit zo'n praktijk meegemaakt. Een arts die jouw diagnose van een reumatoloog in twijfel brengt. En dat ook nog met een glimlach. Nu blijkt een arts alwéér op vakantie is een paar weken. Hoezo? 3x mijn verhaal doen en nog steeds géén steek verder. Sluiten die praktijk.

  • 5/5 Alisa V. 11 months ago on Google
    Altijd snel en vriendelijk geholpen. Ze bellen ook aantal weken later ook te horen hoe behandeling bevalt. Top service van beide artsen en assistenten.

  • 3/5 Eric S. 1 year ago on Google
    (Translated by Google) Fortunately, we don't have to be here often, but if necessary we are usually helped quickly and adequately. Often new faces and communication to patients could be better. (Original) Gelukkig hoeven we hier niet vaak te zijn, maar als het nodig is worden we in de regel vlot en adequaat geholpen. Wel vaak nieuwe gezichten en communicatie naar de patiënten kan beter.

  • 1/5 Thayara C. 1 year ago on Google
    (Translated by Google) Health in the Netherlands is really low quality, but this huisarts is worse than a butcher's, unfortunately there's nowhere to run. Where have you seen in a gynecological exam use SOAP as a lubricant? I was so shocked that I didn't even go after the result, but from the silence of huisarts I imagine that they didn't even have any results for me. Next year I need to change my IUD, and I'm already in pain just imagining what kind of mockery it's going to be. I love living in Holland, but health is an issue, really discouraging. (Original) A saúde na holanda é mesmo de baixa qualidade, mas esse huisarts é pior que um açougue, infelizmente não tem pra onde correr. Onde já se viu em um exame ginecológico usar SABÃO como lubrificante? Fiquei tão chocada que nem fui atrás do resultado, mas pelo silêncio do huisarts imagino q nem eles tenham resultado algum para me passar. Ano que vem preciso trocar meu DIU, e já estou em sofrimento, só de imaginar o tipo de escárnio que vai ser. Amo morar na Holanda, mas a saúde é um problema, realmente desanimador.

  • 1/5 Melisa C. 8 months ago on Google • 2 reviews
    Very bad doctor, if you want to make an appointment you are on hold for more than an hour and then you are not helped for an appointment, after 12:00 you can't even call! When you finally get to the practice, you will see a different doctor every time, there are no permanent general practitioners! The doctors you get once in a while (I wonder if these are trained doctors) hardly speak Dutch so you can't understand much. All in all, this is the most terrible GP post in all of Enschede, they cannot empathize and are ABSOLUTELY not helpful or cooperative! change doesn't happen here either unfortunately!
    3 people found this review helpful 👍


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