1/5 April A. 2 months ago on Google • 5 reviews New
My
2nd
time
at
Ozark
and
we
experienced
the
same
slow
service
that
we
had
back
in
2016.
Since
we
were
a
big
group,
some
of
us
anticipated
this
and
pre-ordered,
sending
their
preferences
to
one
of
the
owners
who
was
a
friend.
In
spite
of
this,
their
orders
were
served
an
hour
after
arriving
and
we,
who
ordered
when
we
arrived,
waited
even
longer.
Somewhere
along
the
way,
our
order
got
messed
up
even
though
the
server
took
note
of
it
on
their
phone,
presumably
to
send
directly
to
the
kitchen,
as
we
were
seated
outside
on
the
deck.
The
wait
was
so
bad
that
our
friends
started
to
send
their
food
over
to
us.
Then,
we
found
out
that
my
husband's
order
was
canceled
and
my
daughter's
food
that
she
decided
to
wait
for
(in
spite
of
the
already
long
wait)
and
the
server
said
was
about
to
be
brought
out,
was
given
to
another
table.
My
husband
went
to
talk
to
the
owners,
one
of
whom
was
seated
at
the
bar
and
the
other
in
the
kitchen.
As
he
was
explaining
how
upset
he
was
about
our
dining
experience,
the
owner
at
the
bar
exclaimed
"If
you're
going
to
come
in
hot,
I'm
going
to
come
in
hotter!"
My
husband
explained
how
he
was
just
telling
them
how
he
felt
about
this
disappointing
experience
and
trying
to
figure
out
how
our
order
got
messed
up.
The
owner
behind
the
bar
mentioned
something
about
one
of
the
chefs
experiencing
a
death
in
the
family,
and
while
we
empathize
with
him,
it
doesn't
excuse
what
happened.
The
same
owner
said
that
they're
friends
with
so
and
so,
who
also
dined
with
us
that
day,
but
we
were
friends
with
them
too,
and
still
has
nothing
to
do
with
what
happened.
He
said
they
won't
charge
us
for
the
order
that
was
given
away.
But
of
course,
since
we
didn't
receive
it!
Wouldn't
patronize
an
establishment
whose
owners
were
defensive,
aggressive
even,
when
we
were
voicing
our
disappointment
with
the
situation--slow
service,
canceled
order,
order
given
away--and
made
excuses
for
these,
even
if
their
food
was
good.
Edited
on
2/14/2024
to
Reply
to
Owner's
Response
to
my
review.
You
can
verify
with
RINA
and
Simon,
that
we
were
part
of
that
group
reservation
and
arrived
together
with
them
in
a
separate
car.
We
were
already
resigned
to
the
fact
that
the
food
would
be
late
since
the
ones
who
pre-ordered
had
their
food
served
an
hour
late,
but
the
canceled
order,
food
given
away
to
another
table
and
the
aggressive
response
from
the
owners
were
just
too
much
to
take.
We
received
the
apology
from
your
waitstaff
and
wanted
to
express
our
deep
disappointment
to
you,
being
the
owners,
to
make
you
AWARE,
of
what
happened
and
how
the
whole
situation
made
us,
a
group
of
families
and
family
friends
who
were
on
vacation
and
out
to
eat
a
meal
together
feel,
and
to
understand
what
happened
so
it
can
be
avoided
in
the
future.
Do
not
make
this
about
gender
as
that
was
not
the
issue.
This
is
about
your
customer
expressing
their
disappointment
and
you
not
empathizing
with
them
and
apologizing
for
the
untoward
situation
instead
of
making
excuses.
That's
not
being
servile.
