2/5 Larissa S. 1 year ago on Google
(Translated
by
Google)
Extremely
disorganized
and
disorganized
company.
We
close
the
transfer
to
and
from
the
airport,
tours
to
Florianopolis,
Germanic
route,
transfer
to
beto
carrero
and
city
tour/unipraias.
Arriving
at
Navegantes
airport
on
an
early
Sunday,
there
was
no
transfer.
I
called
the
number
given
to
me,
and
a
person
from
Portugal
answered
who
told
me
that
he
could
not
help
me
because
he
was
in
Portugal.
After
spending
more
than
30
minutes
with
her
on
the
phone,
she
finally
gave
me
an
emergency
number.
We
called
the
emergency
number,
and
there
really
was
no
one
to
pick
us
up.
We
took
a
taxi
to
the
hotel.
At
the
tourism
agency
in
SP,
we
had
closed
the
exact
dates
of
tours,
when
arriving
in
Balneario
there
was
nothing
scheduled,
they
rescheduled
all
the
tours,
and
in
the
document
there
was
the
departure
time
of
all
the
tours
and
the
time
of
the
transfer
to
the
airport
back,
which
marked
11
am.
On
Saturday,
the
day
we
were
supposed
to
leave,
they
informed
me
that
they
would
pick
us
up
at
noon,
I
informed
them
that
it
was
late
due
to
our
flight
time,
and
that
I
would
like
to
leave
at
11
am
(as
stated
in
the
document
sent
by
them).
The
girl
who
assisted
me
at
vipmar
said
that
a
girl
was
going
to
leave
a
family
in
the
center
of
Balneario
and
would
pick
us
up
soon,
around
11:20.
When
I
contacted
the
company
again
asking
where
the
transfer
was,
only
then
did
she
inform
me
that
the
driver
was
late
and
would
only
arrive
at
noon.
Only
after
proving
to
vipmar
that
they
had
booked
with
me
at
11
am
(because
according
to
the
attendant,
they
only
picked
up
customers
to
go
to
the
airport
at
noon),
did
they
send
a
substitute
transfer
(the
Japa)
which
was
very
solicitous
with
us.
In
addition,
we
took
2
transfers
that
used
the
cell
phone
with
the
van
full
of
people,
in
the
middle
of
the
road,
putting
everyone
at
risk.
The
only
positive
points
were
the
citytour/unipraias
with
Japa,
who
was
super
helpful
with
us
and
the
tour
of
the
Germanic
route
with
Rosana,
the
guide
was
great
and
the
tour
was
excellent.
For
the
rest,
I
recommend
the
company
zero
and
I
even
suggest
that
you
book
the
tours
with
CG
Tour,
which
is
much
more
organized
and
the
means
of
transport
is
much
more
comfortable.
(Original)
Empresa
extremamente
desqualificada
e
desorganizada.
Fechamos
o
transfer
ida
e
volta
ao
aeroporto,
passeios
para
Florianopolis,
rota
germânica,
transfer
para
o
beto
carrero
e
city
tour/unipraias.
Chegando
no
aeroporto
de
navegantes
em
um
domingo
cedo,
não
havia
transfer
nenhum.
Liguei
para
o
número
que
me
foi
passado,
e
atendeu
uma
pessoa
de
Portugal
que
me
falou
que
não
poderia
me
ajudar
porque
ela
estava
em
Portugal.
Após
ficar
mais
de
30
minutos
com
ela
no
telefone,
por
fim,
ela
me
informou
um
número
de
emergência.
Ligamos
no
número
de
emergência,
e
realmente
não
havia
ninguém
para
nos
pegar.
Pegamos
um
taxi
para
o
hotel.
Na
agencia
de
turismo
em
SP,
haviamos
fechado
as
datas
certinhas
de
passeios,
ao
chegar
em
Balneario
não
havia
nada
marcado,
eles
reprogramaram
todos
os
passeios,
e
no
documento
tinha
o
horário
de
saida
de
todos
os
passeios
e
o
horário
do
transfer
para
o
aeroporto
de
volta,
que
marcava
as
11
da
manhã.
No
sabado,
dia
de
ir
embora,
me
informaram
que
iriam
nos
pegar
meio
dia,
informei
que
era
tarde
pelo
horário
do
nosso
vôo,
e
que
eu
gostaria
de
sair
as
11
(conforme
falava
no
documento
enviado
por
eles
mesmo).
A
moça
que
me
atendeu
na
vipmar
falou
que
uma
moça
iria
deixar
uma
familia
no
centro
de
balneario
e
logo
iria
nos
buscar,
umas
11:20.
Quando
entrei
em
contato
com
a
empresa
novamente
perguntando
onde
estava
a
transfer,
só
ai
ela
me
informou
que
a
motorista
estava
atrasada
e
que
só
chegaria
ao
meio
dia.
Só
após
provar
para
a
vipmar
que
eles
haviam
marcado
comigo
as
11
(porque
segundo
a
atendente,
eles
só
buscavam
os
clientes
para
ir
ao
aeroporto
meio
dia),
é
que
enviaram
um
transfer
substituto
(o
Japa)
que
foi
muito
solicito
conosco.
Além
disso,
pegamos
2
transfers
que
usaram
o
celular
com
a
van
cheia
de
pessoas,
no
meio
da
estrada,
colocando
todos
em
risco.
Os
unicos
pontos
positivos
foram
o
citytour/unipraias
com
o
Japa,
que
foi
super
solicito
conosco
e
o
passeio
da
rota
gêrmanica
com
a
Rosana,
a
guia
era
ótima
e
o
passeio
foi
excelente.
De
resto,
recomendo
zero
a
empreso
e
inclusive
sugiro
que
vocês
fechem
os
passeios
com
a
CG
Tour
que
é
muito
mais
organizada
e
o
meio
de
transporte
é
muito
mais
confortável.
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