1/5 Phương V. 1 year ago on Google
THE
WORST
SERVICE
HOSTEL
EVER!
Hello
3Howw
Hostel
and
related
departments,
My
name
is
Phuong,
today
i
want
to
spread
my
negative
feedback
to
your
company
and
also
to
anyone
who
are
looking
for
a
hostel
in
Bangkok.
I
stay
in
3Howw
from
17
Feb
to
19
Feb.
Even
this
hostel
has
a
good
location,
good
price,
but
the
receptionist
attitude
destroyed
everything.
I
was
booking
2
milk
teas
while
i
was
waiting
for
my
grabcar
picked
me
up
at
Big
C
in
5
minutes.
It
was
around
4pm
and
very
difficult
to
find
another
car.
It
took
around
20
minutes
waiting
more
after
my
1st
car
has
been
canceled.
I
was
stucking
in
a
grabcar
while
my
delivery
came
to
the
hostel
and
waiting
for
me.
There
was
2
milkteas
cost
125Bath.
For
the
frist
10
minutes
waiting,
i
gave
him
2
options:
1.
Wait
for
me
but
it
will
take
quite
long
because
of
the
traffic
jam.
2.
He
can
do
another
delivery
and
comeback
to
me
later.
But
he
didn’t
agree.
So
i
did
ask
him
let
me
talk
to
the
receptionist
if
she
can
give
him
money-
i
give
her
money
later
or
deduct
my
deposit
money
(1000bath).
And
she
said
NO.
There
is
no
sympathy
and
flexible
ever
for
a
customer
from
the
receptionist
in
the
call:
“Thats
not
my
business”
or
“We
dont
have
a
service
like
that”.
And
finally
the
delivery
had
to
wait
for
me
40
minutes.
When
I
arrived,
she
started
to
talk
to
me
at
the
lobby,
i
said,
it
would
be
nicer
and
better
if
you
did
it
another
ways
for
all
of
us.
I
know
money
is
a
sensitive
thing
and
maybe
helping
me
to
pay
money
is
prohibited
in
that
hostel
and
I
understand
she
has
a
right
to
deny
to
help
me-its
her
choice
or
whatever
but
we
qre
talking
about
service
and
of
course
as
a
receptionist,
she
MUST
try
to
do
another
ways
before
she
said
NO
to
me.
But
there
was
a
big
NO.
It
was
even
worse
until
we
started
an
argument.
At
the
end
she
blamed
on
me
:”Why
did
you
order
your
drinks
when
you’re
outside?”
Of
course
i
know
its
my
mistake,
I
admit,
but
all
i
needed
was
her
help
to
make
it
better.But
she
didn’t.
After
our
argument,
i
read
a
few
feedbacks
on
Google,
and
i
was
not
so
surprised
when
i
saw
some
feedback
about
the
service.
And
as
many
responses,
i
know
that
the
hostel
doesn’t
care
at
all
about
what
the
customers
think.
So
disappointed!
Until
now
i
still
dont
know
why
an
awful,
aggressive,
rude,
unhelpful,
willing
to
fight-
a
person
like
this
could
be
the
image
of
a
hostel?
This
is
the
3rd
time
i
have
been
in
Thailand,
i
have
been
stayed
in
Pullman
and
Sheraton
Sulkhumvit
in
Bangkok;
JW
Marriot
and
Santhiya
in
PhuKet.
I
want
a
new
experience
so
this
time
i
booked
a
hostel.
For
my
opinion,
i
have
no
complaints
at
all.
Because
myself
truly
understand
that
i
cant
compare
my
5
stars
hotel
experiences
with
a
hostel
so
I
didn’t
expect
too
much
as
the
same
price
that
i
paid.
But
at
least,
please
respect
me.
Do
not
think
we
pay
cheap
price
so
the
staffwill
not
do
almost
everything
supporting
us.
Last
but
not
least.
I
dont
need
any
apologizes,
discounts
or
refunds,
but
i
will
send
my
feedback
to
all
the
groups,
pages
and
Google
or
anywhere
related,
just
please
read
and
improve.
The
hostel
will
be
the
frist
choice
of
Thailand
visitors
if
the
receptionist
is
learned
what
is
the
customer
service.
Vinh
Gia
Phuong
Check
in
17/2/2023
Check
out
19/2/2023
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