2/5 Deb c. 10 months ago on Google
I
booked
a
guided
tour
on
line
for
my
husband
and
I
for
our
anniversary.
On
the
confirmation
it
gave
us
a
Postcode
to
the
Cathedral
and
it
said
to
arrive
at
least
10
minutes
before
the
tour
time.
We
arrived
at
the
postcode
with
10
minutes
to
spare
as
stated,
only
to
find
that
there
is
actually
no
parking!!
Which
meant
we
then
needed
to
find
a
car
park,
park
and
walk
to
where
the
cathedral
is.
By
the
time
we
found
a
space
and
walked
there
we
were
late
by
around
15
minutes!!!
When
we
finally
spoke
to
the
person
at
the
visitors
centre
he
said
that
we
would
need
to
walk
across
to
the
Cathedral
and
see
if
we
could
join
in
on
the
end
of
our
tour
(which
would
be
approximately
5
minutes)
When
we
got
to
the
entrance
a
young
girl
told
us
we
could
join
them.
I
asked
if
we
could
go
on
the
next
tour,
and
she
advised
us
that
it
was
full
so
we
couldn't
join
them.
I
told
her
that
we
were
very
disappointed
with
the
fact
that
no
where
on
their
website
or
on
the
confirmation
did
it
say
that
we
would
need
to
find
a
car
park
and
not
actually
go
to
the
postcode
provided.
She
completely
ignored
what
I
had
said
and
said
with
some
attitude
"so
did
you
want
to
go
and
finish
the
tour"
I
was
very
annoyed
at
her
complete
lack
of
empathy
and
the
fact
that
she
disregarded
everything
I
said.
Nevertheless,
she
took
us
to
where
the
tour
guide
was.
He
spoke
for
about
3
minutes
before
saying
that
the
tour
was
over!!
They
left,
but
we
decided
to
stay
in
the
Cathedral
and
look
around
without
a
guide.
After
about
4
minutes
of
looking
around
the
man
who
was
doing
the
previous
tour
appeared
and
basically
said
that
we
had
to
leave.
My
husband
explained
why
we
were
late
and
missed
our
tour
time,
so
he
kindly
said
that
he
would
take
us
on
a
small
tour
of
the
Cathedral
before
the
next
tour
was
due
to
start.
He
was
very
informative.
We
thanked
him
and
were
grateful
for
him
taking
the
time
to
walk
us
around
but
also
told
him
of
our
disappointment
with
the
fact
that
the
website
and
confirmation
was
misleading
and
should
be
updated
to
advise
customers
that
they
need
to
find
a
car
park
nearby
when
booking.
He
agreed
and
said
he
would
raise
this
with
the
person
who
deals
with
that.
The
Cathedral
is
quite
small
compared
with
others
that
we
have
visited
but
the
history
of
the
Cathedral
is
still
very
interesting.
My
star
rating
reflects
the
bad
attitude
of
the
young
girl,
the
fact
that
due
to
incorrect
information
on
the
website
it
caused
us
to
miss
the
tour
that
we
paid
£24
for
and
for
spoiling
our
Anniversary!!
:(
