(Translated by Google) The young man in charge of the Apple stand is very good at sales and knows his products. Nevertheless, he is a very arrogant person with a great lack of humility. Every time I go to buy an Apple product, he lets his customers know that he is the head of the department and that he is the one who decides on his stand. It is therefore interesting to see the balance of power between customer and seller reversed. I do not know, as a payer / buyer / client, if it is I who should try to be pleasant with him so that he deigns to pay me attention or sell me the product and if in the end of the purchase I must be indebted to him for having wanted to sell me the purchased product. I think this person will deserve a nice reminder that he is not the owner of the store and is a good salesperson among many. For my part, I would no longer buy at Fnac de Parly 2, where I feel more uncomfortable than anything else. (Original) Le jeune homme en charge du stand Apple est très bon commercialement et connaît ses produits. Néanmoins, c'est une personne très arrogante avec un grand manque d'humilité. A chaque fois que je vais acheter un produit Apple, il fait savoir à ses clients que c'est lui le chef du département et que c'est lui qui décide sur son stand. De ce fait, c'est intéressant de voir le rapport de force client/vendeur inversé. Je ne sais pas, en tant que payeur/acheteur/client , si c'est moi qui doit tenter d'être agréable avec lui pour qu'il daigne me prêter attention ou me vendre le produit et si dans la finalité de l'achat je dois lui être redevable de bien avoir voulu me vendre le produit acheté. Je pense que cette personne mériterai un bon rappel sur le fait qu'il n'est pas propriétaire du magasin et que c'est un bon vendeur parmi tant d'autres. Pour ma part, je n'irais plus acheter à la Fnac de Parly 2 où je me sens plus mal à l'aise qu'autre chose.

Service apres vente declined to take back a 2k EUR damaged tv after 2h spent trying to get their manager (who hasn't even showed up). The reason given "product was opened and manipulated" - how else can you discover that the screen is broken?? through the box? Unacceptable.

Today I went to FNAC Parly 2 to try to resolve a problem. I have a gift card that is not working on the web site. The website has a problem and doesn't give me this payment option. I went to the physical store, Parly 2, seeking for help. I ignored the fact that these stores are not the same (FNAC online and FNAC physical stores - as the Parly's Fnac Manager told me). I asked for help for a lady and I was treated with a lot of arrogance and sarcasm. She said that I had to use the numbers on the paper, what I've already tried. I tried to explain that I had already tried it but was not working. Well, she didn't want to listen, even realising that I was doing a lot of effort to communicate in French. I could not even finish my words. I tried to insist but didn't work. I could not even explain what was going in on properly. I had no chance at all. In the end, we argued badly and I showed my middle finger to her and a lot of his friends came to defend her. The security came saying they would call the police because I had made an aggression showing my finger. So I said.. please call the police! They didn't call the police, the called the mall's private security and they want to take me to a private room. I tried to walk away and FNAC's security guard grabbed my arms, put me against the wall and prevented me to leave the place with physical force. I tried to release myself but as a woman of 1,68 cm and 53 kg, I could not get free of the security guard holding me with such strength. In the end, the mall security manager talked to me in English and said it was a big misunderstood. I've talked to the FNAC Manager as well and he asked me to apologise to the girl. I did it, I explained to her that I felt disrespected with her arrogance and sarcasm. She said she was misunderstood and it was not her intention to ofend me. In the end she helped me and even tried to calm me saying she was there to help. She tried to finalise my purchase on FNAC's Website but she couldn't because the site doesn't have the option to pay with a gift card (exactly the reason that brought me to the physical store). It was wrong of me to show my middle finger to the girl, but the guard has no right to use force against me as he did. I went to the « police municipal » and the lady that helped me there told my that I should make a complaint in the « National Police » because even after showing my finger, the guard could never touch me and much less use force against me. They could call the police and make a complaint about the finger.. but never, ever touch me.

I visited FNAC at Parly 2 mall to pick up a special edition of a CD, as I didn't find it at FNAC Champs Elysée. What's great about FNAC is that their records have track of every product they sell, so if you don't find a product in one store you may find it at one of their branches.

(Translated by Google) Does not answer the phone (voice server which redirects to a full mailbox) (Original) Ne répond pas au téléphone (serveur vocal qui redirige vers une messagerie pleine)

Very kind people, but not that much PS4 games:(

Good store for electronic devices and books.

While they didn't have a book I'm looking for as a gift they were very helpful in my search. The selection of books is very tempting to say the least. I'll go back for a leisurely afternoon.

Easy parking, quick trip up into the shop and the friendly security guard showed me that there were footprints on the floor showing where to go for the purchase online section. Fast efficient service.

Nice for shopping here

Visited for children's books, and the advice from staff was great. Also a decent selection of board games. Overall the shopping experience was really enjoyable, very professional staff.

(Translated by Google) Store often crowded, but salespeople are generally very helpful and knowledgeable. Checkouts organized to optimize transit time (Original) Magasin souvent bondé, mais les vendeurs sont généralement très serviables et compétents. Caisses organisées pour optimiser le temps de passage

(Translated by Google) Many choices well stocked (Original) Beaucoup de choix bien achalandé

(Translated by Google) Good advisors (Original) Bons conseillers

(Translated by Google) Interesting choice of high-tech products, but sometimes few salesmen in certain departments, 15min of waiting to buy a sound bar ... (Original) Choix intéressant de produits high-tech, mais parfois peu de vendeur dans certains rayons, 15min d'attente pour acheter une barre son...

(Translated by Google) Great promo on blu ray and dvd, but discounts do not go through the cash register. No sellers to know why (all the sellers solicited declared themselves incompetent). I had to leave the items, too bad! (Original) Super promo sur les blu ray et les dvd, mais les remises ne passent pas en caisse. Pas de vendeurs pour savoir pourquoi (tous les vendeurs sollicités se sont déclarés incompétents). J'ai dû laisser les articles, dommage !

(Translated by Google) The vinyl radius is more than correct (not at the level of the Fnac Chatelet but so much better than the Fnac Chambourcy). It is on 2 levels and there is a lot of choice. (Original) Le rayon vinyle est plus que correct (pas du niveau de la fnac chatelet mais tellement mieux que la Fnac Chambourcy). Elle est sur 2 niveaux et il y a pas mal de choix.

(Translated by Google) Welcomed like a battery animal, all of the salespeople walk past you without seeing you despite your polite "excuse me", when the last one who yelled at me to queue like everyone else. I knew what I wanted and was just looking to buy it. Point bar. The fnac missed a sale of more than 2000 euros which would have taken 30 seconds to a seller. The worst part is that this is not the first time that this has happened to me. I was passing by I said to myself maybe should I consume in a French establishment. well no. I will go back to Amazon. (Original) Accueilli comme un animal de batterie, la totalité des vendeurs passent devant vous sans vous voir malgré votre "excusez moi"poli, quand au dernier qui m'a hurlé de faire la queue comme tout le monde. Je savais ce que je voulais et cherchait juste à l'acheter. Point barre. La fnac a loupé une vente à plus de 2000 euros qui aurait prit 30 secondes à un vendeur. Le pire c'est que ce n'est pas la première fois que cela m'arrive. Je passais à coté je me suis dit peut être dois-je consommer dans un établissement Francais. eh bien non. Je vais retourner sur Amazon.

(Translated by Google) A lot of choices. (Original) Beaucoup de choix.

(Translated by Google) We find everything: vinyls, books, photos, stationery, ... go for it! Safe value (Original) On trouve tout : vinyles, livres, photos, papeterie,... allez-y ! Valeur sûre

(Translated by Google) You order a product on the website. You pay it. 2 hours later, someone buys it in a store. And you are traveling for nothing without your book. Well done ! (Original) Vous commandez un produit sur le site internet. Vous le payez. 2h après, quelqu'un l'achète en magasin. Et vous vous déplacez pour rien sans votre livre. Bravo !

(Translated by Google) Politeness is optional with them (Original) La politesse c'est en option chez eux

(Translated by Google) Very disappointed. We waited almost 1 hour with a line not possible to collect books ordered already paid ... 1 person at the counter completely overwhelmed ... and we had to because of the Christmas presents. Very poor organization. No excuse. A queue where everyone squeezed no respect for the obligatory distances. Very disappointing. Jalais more (Original) Très déçue .nous avons attendu presque 1 h avec une queue pas possible pour récupérer des livres commandés déjà payés... 1 seule personne au guichet complètement débordée...et on était bien obligée a cause des cadeaux de Noël. Très mauvaise organisation. Pas d excuse .une queue où tout le monde serré aucun respect des distances obligatoires .très decevant.jalais plus

Great place for buying books and music and gadgets stuff,

Amazing selection of stationary. Lovely store. Helpfully member of staff.

I've had good experiences at this shop. Friendly staff and easy to return items.

Great product, good price

Expensive. Check out the product in store then buy for less on amazon.

Cool 👍✌️🥂

Good store for books computers...

I tried to buy one pencil and I was sent from one cashier to another. I was not going to pay with card. Finally, I didn't buy anything.

I always spend too much here. The essential electronics and book store.

Nice selection of electronics items. Great prices

Impressive variety of goods for semi-professional artists

People can buy anything what they need from fnac.electronics all important gadget are available here.

Great place with lots of interesting products

The mist luxurious shopping center near west outside of Paris.

(Translated by Google) Very welcoming staff and very good advice. Despite the holiday season and the health crisis, I found the store to be very well organized for queues and with plenty of choice in store. Thanks to the lady from the IT department for her advice and recommendations because the computer is just great 😊 (Original) Personnel très accueillant et de très bon conseil. Malgré la période des fêtes et la crise sanitaire, j'ai trouvé le magasin très bien organisé pour les files d'attente et avec du choix en magasin. Merci à la dame du service informatique pour ses conseils et recommandations car l'ordinateur est juste génial 😊

(Translated by Google) Unfriendly adviser (Original) Conseiller peu sympathique

(Translated by Google) There is a lot of people (Original) Il y a du monde

(Translated by Google) Large selection of books, attentive staff. (Original) Grand choix de livres, personnel à l'écoute.

(Translated by Google) Very good (Original) Trop bien

(Translated by Google) Place of pleasure A lot of customer Very well organized checkout (Original) Lieu de plaisir Beaucoup de clients Passage en caisse très bien organisé

(Translated by Google) It's shameful there are a lot of people no safe distance it's the real crush so I can tell you that if it closes it's normal (Original) C'est honteux il y a énormément de monde aucune distance de sécurité c'est la vraie cohue donc je peux vous dire que si il ferme c'est normal

(Translated by Google) Tall (Original) Grand

(Translated by Google) Very good service whether it is a gaming seller or a receptionist, I have always had what I wanted. Top really and the guaranteed service is no better (Original) Très bon service que se soit vendeur de gaming ou accueil, j ai toujours eu se que je voulait. Top vraiment et le service garantie y a pas mieux

Nice shopping experience. Just, the queue to pay itoo long.

Good quality and more options for everything

Onece I was there to buy something and the guy helped me in all manners and ways. It was very nice and thought about my needs.

Top

Very pleasant

I usually come there for seeing new technology and new books and I like it so much there is always some new things

Good👍

(Translated by Google) No one to guide me on my webcam. (Original) Personne pour me guider sur ma webcam.

Correct

(Translated by Google) Impossible to reach neither the reception nor the departments by telephone ... Isn't the store open without interruption ???? (Original) Impossible de joindre ni l'accueil ni les rayons par téléphone... Le magasin n'est-il pourtant pas ouvert sans interruption ????

(Translated by Google) Always so welcoming ... 😜 (Original) Toujours aussi accueillant... 😜

(Translated by Google) Very good Fnac. Never had a problem. (Original) Très bonne Fnac. Jamais eu de problème.

(Translated by Google) The salespersons are very nice and good advice thank you (Original) Les vendeuses et vendeurs sont très gentils et de bons conseils merci

Top 👍

(Translated by Google) At the time of checkout, neither hello nor goodbye. It had the same effect on me as switching to an automatic checkout. (Original) Au moment du passage en caisse, ni bonjour, ni au revoir. Ça m'a fait le même effet que de passer à une caisse automatique.

(Translated by Google) You will have to explain to me why: - you cannot use the gift vouchers on the fnac site - on the site, on 01/12 I can click and collect for 01/13 for two books indicated in stock and when I go there (since I want to use my vouchers) I am told that the books are not available So I have to place an order to pick them up on Friday 01/15. No comment (Original) Il faudra m'expliquer pourquoi : - on ne peut pas utiliser les bons cadeaux sur le site fnac - sur le site, le 12/01 je peux faire un click and collect pour le 13/01 pour deux livres indiqués en stock et quand je vais sur place (puisque je veux utiliser mes bons) on me dit que les livres ne sont pas dispo. Donc je dois faire une commande pour venir les chercher vendredi 15/01. Sans commentaire

(Translated by Google) Sav below everything despite a very pleasant welcome. 6-month printer that breaks down, returned repaired but damaged (plastic parts broken) ... returned for repair within 3 to 6 weeks! I asked for an exchange ... In the meantime I no longer have a printer! (Original) Sav en dessous de tout malgré un accueil très agréable. Imprimante de 6 mois qui tombe en panne, rendue réparée mais abîmée (parties en plastique cassees)... renvoyée pour réparation délai 3 à 6 semaines! Je demandais un echange... En attendant je n'ai plus d'imprimante !

(Translated by Google) Ok nothing to complain about. (Original) Correct rien à redire.

(Translated by Google) Very nice home (Original) Très bon accueil

(Translated by Google) I came to buy a Nintendo switch from the gaming department last week, I was received by Jason very friendly salesman who knows the products very well. Very good salesperson who offers services without forcing. Don't hesitate to ask Jason for some good advice in the video game department. (Original) Je suis venu pour acheter une Nintendo switch au rayon gaming la semaine dernière, j’ai été reçu par Jason vendeur très sympathique qui connais très bien les produits. Très bon commercial qui propose des services sans forcer. N’hésitez pas à demander Jason pour de bon conseils au rayon jeux vidéos.

(Translated by Google) Beautiful store (Original) Beau magasin

(Translated by Google) There are a lot of choices in the books and for all budgets. I'm telling you that books are what interests me the most. (Original) Il y a énormément de choix dans les livres et pour tout les budgets. Je vous parle que des livres c'est ce qui m'intéresse le plus.

(Translated by Google) Very good (Original) Très bien

(Translated by Google) Beautiful store we find everything we need the sellers are listening to us (Original) Beau magasin on y trouve tout ce dont on a besoin les vendeurs sont à notre écoute