5/5 Clare C. 1 year ago on Google
This
is
our
second
time
to
stay
in
this
property
and
we
were
blown
away
with
the
exceptional
service!
Let’s
start
with
the
director
of
f&b
Romain
Rigoni:
on
our
first
day,
Romain
recognized
us
(he
only
met
us
once
last
year
in
the
crowded
Cafe
de
Paris)
and
welcomed
us
back.
He
was
always
available
even
during
his
days
off
and
ensured
that
our
f&b
requests
are
met.
He
takes
the
time
to
come
up
to
a
guest
and
chit
chat,
genuinely
listening
and
ensuring
that
they’re
having
a
wonderful
time,
yet
being
professional
and
discreet.
Hardworking
person,
we
see
him
by
the
pool,
at
the
garden,
and
all
around
the
hotel
all
the
time.
Breakfast:
Florine,
Eva,
Roberta,
and
Sylvain
made
our
breakfast
experience
wonderful.
Nice
touch
from
Florine
to
recognize
us
from
last
year!
They
made
sure
that
we
have
everything
we
needed
without
us
asking
or
following
up.
The
simple
attention
to
details
such
as
fixing
the
umbrella
so
our
child
doesn’t
stay
under
the
sun
is
well
appreciated.
La
Vigie:
Didier
the
sommelier
has
helped
us
well
and
recommended
amazing
selection
of
wines.
Whenever
the
restaurant
is
busy,
he
helps
the
other
servers
by
attending
to
other
guests.
Emma
was
exceptional.
Her
energy
and
warmth
while
serving
guests
is
palpable.
It
was
a
pleasure
to
be
served
by
her
as
she
was
not
pushy
with
menus
yet
can
recommend
well.
Reception:
Celine
of
concierge
did
an
amazing
job
in
arranging
a
surprise
for
my
husband’s
40th
birthday.
She
went
out
of
her
way
to
call
people
and
bring
in
a
specific
request
I
had.
She
not
only
delivered
but
ensured
that
everything
went
well.
Emilie
of
Reception
handled
our
requests
and
bookings
with
ease.
She
ensured
that
our
next
reservation
was
in
place.
Garden/
Beach:
Lucas
despite
working
under
the
scorching
heat
always
greeted
us
and
assisted
us
cheerfully.
His
attention
to
guests,
checking
up
on
us
from
time
to
time
if
everything
is
good
is
such
a
nice
touch.
He
made
us
feel
special
and
important.
Jeremias
who
took
care
of
our
f&b
orders
since
last
year
has
always
ensured
we
were
attended
to.
He
is
the
easiest
to
call
as
he
pays
attention
to
the
guests
including
us.