DO NOT SIGN UP! They are charging £65+ for extremely outdated AND broken equipment (surely this is a health and safety hazard?!) plus they have recently CLOSED the jacuzzi for good. The gym floor is atrocious - there is wooden flooring, the gym mats are stuck to the floor with hazard tape and the weights are all over the place (which says enough about the etiquette in this place). Too many people are allowed to walk in with their coats and bags without getting penalised. Plus, they have had the Jordan boxes which they haven’t changed in over four years, which is absolutely disgusting. Changing rooms stink and are awful. They are lacking basic machines and they do not even provide resistance bands at that price! Half of the treadmills are also always broken. Any “new” equipment that comes in is always a hand-me-down from another gym that is actually renovating. Benches and machines with leather are half broken plus there are CRACKED mirrors. You can get better for less than half of the price at PureGym and The Gym. I repeat - save your money and DO NOT SIGN UP! Staff and higher management do not care and nothing will get changed unless it’s a viral video that exposes the nature of the gym. This is why I have cancelled my membership.

I was thinking what I could write that would be positive about the place. The only thing I can think of is the free parking for 2 hours, the close proximity to work and the steam room. The gym floor is very dated, broken and rusty/dirty. Issues surrounding equipment has been a major issue since I have been a member and was told the gym is due a full refurb over 2 years ago - as a relatively new member at the time I made the mistake of having high hopes. I was soon advised by older members that the management always say these things and never deliver. and to my disappointment they were correct. They have increased membership prices, removed the jacuzzi permanently, do not repair equipment, have a faulty gym floor stereo that plays 2 songs at the same time (and has been for 5 months without them either switching off or fixing), broken gym cables and lack of basic gym equipment. they recently forced parents to get memberships for their children to be able to attend weekend 45min family swim sessions ( priced at £17 a month for 45 min swim sessions) despite 1 family changing room/cubicles available in the men's room. This was tolerable when we were not charged to bring our children for the short swim sessions, but having now to pay for their entry, this is outrageous especially if we have daughters entering the male changing room with no adequate changing facility or space. the showers are often faulty with no body wash or broken shower head. The disabled toilet has been broken for almost a month. The sauna does not get warm and the changing room AC never works. The management do not seem to care. I have complained about various things with no response. I really enjoy the conversations with staff who are on front desk and on the gym floor. The place has potential and space. shame no one cares

Have been to this gym on a few occasions with a day pass to try out the facilities, staff members were helpful setting things up/doing a tour. The club itself however needs much more investment and renovation - some equipment is missing, not working and overall the facility is not the cleanest with a very dated interior. I was able to make do on my visit with what is there but generally speaking the asking price monthly for this gym is way too much! Even after some corporate discount, this gym doesn't scream value for money to me. The only thing that I can think of that they have going is the pool (but most folk could probably do without it). I didn't feel particularly inspired or motivated, but having said this it is one of the few gyms that due to the price you will find plenty of space to workout and it's not as cramped during its busy times. Needs quite drastic changes to be honest as my first experience was just so underwhelming. I'd struggle to see this as a place I'd want to stay and have a workout.

Possibly one of the worst branches i’ve ever been to. So severely underfunded, whole gym is in desperate need of modernisation. Changing rooms are dark and dingy and look like they haven’t been touched or renovated in centuries. The womens only area is pathetic, the smallest little area with a few bits of equipment which is not working half the time? Can only comfortably have 3-5 women in here at once. I do appreciate the womens only sessions in the pool however. Very important for us women as the entire pool/sauna/jacuzzi is only dominated by men and usually i am the only women and this makes it incredibly uncomfortable to even enter the pool area. Very important to keep up with these sessions or even increase them. This place has potential so I don’t know why the heads of NH are ignoring this branch. Only reason I am keeping my membership is because I have a valid student ID and so pay less. Would never pay full price here. UPDATE: The entire swimming pool and jacuzzi area was closed to everyone due to “staff shortages” so sorry to those who pay for those facilities and intend to use them, and today there is over 10 pieces of cardio equipment out of order, meaning i couldn’t find a single treadmill to use even on a quiet day, and even the ones that are working have broken parts such as the fan which can’t be switched off. Will be asking for my monthly membership price to be reviewed.

I think the 1* rating are unfair. The gym is good, has free parking next door (just need to input the car reg) and the staff are friendly. However I definitely believe some of the cardio equipment such as the cross trainer could do with updating. I don’t rate gyms with ladies only sections either, especially when there is limited space for all the equipment. Overall good but room for improvement.

If I could give it zero stars, I would. I don’t normally write these reviews, however this is a horrible out dated please with the gym, being the same with the same equipment for the last seven years. Not only that, but there is a certain someone that works there a lady that has caused our experience at Nuffield, horrible. Meet my cousin and brother went with a member on a Sunday we got in no problem by paying an entry fee. Once we were inside, we went to the swimming pool and insider. We were told that my little brother which is 10 years old cannot swim due to restricted hours. This wasn’t specified at entry and we were told that we could enjoy all facilities This wasn’t a big deal as it was the following Sunday when we decided to go again, but this time with a larger group. When we arrived, we were told that there are too many of us to enter with the specified member. We were told that only two guests are allowed per member. This was odd to us because the previous Sunday the person at the reception let us in even though there were three of us with a member we brushed it off, and one of us decided to become a member on the spot so that everyone could go inside, but then the lady changed her mind, and said that only one person is allowed per member which was odd because this happened in the space of 10 seconds this is outrageous and very poorly run. This gave us a very bad taste about Nuffield. The existing member will cancel his membership and we will never ever go there again. Horrible horrible experience

The gym is so dated not very much money has been invested in this gym as of recent times and it really shows. The actual gym equipment is years old from previous gyms that have been taken over that’s been left behind and is falling apart, not properly maintained and any damaged equipment is simply just moved around instead of being repaired anything considered “new” that comes in is just Romford’s hammy downs. The sauna is pathetic and is cold all the time doesn’t seem to actually get hot enough to make you sweat. The steam room doesn’t really provide a lot of steam but gets so hot that it ends up suffocating you and you have to leave. The swimming pool has debris init and isn’t cleaned very often. The men’s changing rooms/toilets stink and are filthy because the 2 cleaners are lazy and basically aimlessly walk around the changing rooms very slowly not doing much cleaning, lockers are about 15 years old and the doors keep falling off, there is a social media video showing cockroaches in the lockers which is disgraceful and could spread infestations into members homes, around 15 lockers have been removed and not replaced so the changing room now has become even more crowded with less locker space there is no drinking fountain in locker room and the one poolside is also broken so we don’t even have water to drink, disabled toilet has been broken for months is out of order and stinks. The suit mate which dries swim wear doesn’t even work has been broken for months and leaves shorts wet also when turned on produces a smell of sewage. The showers don’t have a very good water pressure are also dirty and smell. You need a shower after using these showers Complaints are fallen on deaf ears and no one seems to care Nuffield has increased membership fees but the service has gotten worse.

Every year they put the price up but I am not seeing any reason to justify this increase. Either the gym equipment is 15-20 years old or broken. Living in 2022 they also now close the gym half an hour earlier. Not shut at 9:39 (Joke) Wouldn’t recommend for the price they ask for. I’ve seen £20-25 gyms with better equipment and cleanliness. In need of a total refit. Romford branch much better

Worst Nuffield in the UK! Avoid Ilford Nuffield at all costs. All the equipment is outdated like 1990 by over a decade and constantly breaking down. The jacuzzi is closed for the whole year. Staff shortages and which have some stupid ladies in front counter all the time which lead to the swimming pool, steam room and sauna being closed. Clients are not compensated at all for these inconveniences. Gym memberships at around £68 per month. Please save money and time don’t join the gym.

As a member, it would be nice to see the Ilford branch updated and have newer equipment put in place especially for the price we all pay. I was surprised that a gym like this does not have a stair master, other cheaper gyms do. The jacuzzi seems to never work when I go to the swimming area. The changing room lockers are filthy and not cleaned properly. Some staff are friendly and others not so much, hardly see them smile, had an encounter with one rude member of staff once. I will give two stars as the facilities, services and overall cleanliness does not match the price point. The only good thing about this gym is that it has a swimming pool otherwise I would have left Nuffield Ilford ages ago. I would not recommend.

i have been a memebr of this club since i moved to ilford back in 2007. But although its been sold on different groups its customer services and front desk (help desk) is so poor and every other day i see someone fighting with them. today i had an argument and the staff was really lacking good manners; rude or ill-bred, aggressive, unprofessional, unpolite, unmannered. Anyway had to cancel my family membership. will never go there again. I would'nt suggest anyone to even consider joining this. there are a lot of cheap options around this are.

This place is one of the worst gym you will ever come across, 80% of the equipment is either faulty or out of order. No matter how much you complained, nobody is bothered Paying £60+ for this and really regretting Jacuzzi has been closed permanently as they can’t afford the bills Just imagine if they can’t afford to pay the bills for jacuzzi, are they really going to invest in new machinery or equipments ??? These machines and equipments are maybe from the 80s. Probably Stolen from Iraq like the oil

10th Oct/2022 I have recently joined to Nuffield Ilford branch and was mostly looking to use the gym area. A completely disaster, disappointing and shameful gym where ALL equipment are SO OLD and always have a malfunction. —Cables are not in well stage, —dumbbells are in horrendous stage of use and sometimes you can not even find the 2 equal kg weights to work with them (what a joke!) —Squat rack??? Where you can’t batel use the barbells they always somewhere else! —Leg press… OMG that’s probably from the 80’s! —NO STAIRS MASTERS????? For the price they charge, for the membership >>> it is an INSULT to keep such an underrate gym machines, and still, with the numbers of UNSATISFIED members and COMPLAINS they haven’t done nothing at all to upgrade the entire gym. About the ladies area: — It is a ridiculous corner covered by , banners with no ventilation and such a cubic place where only max 3 women are able to fit in. While the have a ridiculous empty area the other side of the gym withd those spinning machines that barely ppl go to classes, and all the space around that they could use for ladies area! A completely horrible administration!!!

As a member, I agree it would be nice to see the Ilford branch renovated and have newer equipment put in place especially for the price you are paying. However on the flip side, it is a decent gym and has everything I personally want and need.

Free parking for 2 hours in the car park next to it, heated swimming pool, sauna and steam room. There are some things that require repairing, but the important stuff works. I always go during the day so cannot say anything about peak time. Staff are courteous, the receptionist and lifeguard tried fixing the drain in the changing rooms! Can't fault them, they should get pay rises. It does take a bit long to wait for service, but they are pretty stretched and have multiple jobs. Classes are always on time and I enjoy the professionalism of the trainers. Members are honest and friendly, when bags and mobile phones get left behind in the ladies changing room they ask around before taking it to the reception. They are clean and don't leave trash behind. The only gripe I have is that it's only 2 hours free parking so I have to shower really quickly! You'll have to enter your car registration on the tablet to validate parking when you leave. Make sure you bring a padlock for the lockers. I tried to sign up online but it wouldn't work so went to the front desk to sign up and it was just a case of filling in the form and paying first month upfront. The app is good for booking classes and they themselves are worth the price given the current economy. So glad I joined this gym, if you lower your expectation a bit (I came from vision fullwell cross gym) then this gym is great!

Hello My name is Razvin, and I work for the NHS. After doing the Nuffield health assessment , I was given a free 30-day membership that will begin on October 1st. I now have everything I needed to use the gym, and I was eager to make the most of it before my son and other family members who were supposed to join us become members as well. You simply cannot comprehend the impact this has on someone who has finally started to think, "I am ready and now will my life and health change," not to mention the money I had to spend on the equipment I needed to join the gym. On the day my FREE membership was supposed to begin, I received a phone call from ilford gym this morning informing me that they would no longer be providing this service and that they did not understand why these people were coming in to use the services for free (multiple people were disappointed). When I expressed my disappointment and warned them that they would likely lose many customers, the staff member's response was icy and careless. We prefer to visit Ilford because it is our neighbourhood gym, and I am made to feel this way before I even begin. I'll take this as a sign, and I'd appreciate it if the management covered the costs of my stuff I bought to join the gym. You left it until on the day to inform me. Very very unprofessional and disappointing and it a serious mis management issues between Nuffield health and Nuffield gym and not a service user problem. Kindly look into it please Appreciate it Razvin

Worst Nuffield in the UK! Avoid Ilford Nuffield at all costs. All the equipment is outdated by over a decade and constantly breaking down. The jacuzzi is closed for the whole year. Staff shortages all the time which lead to the swimming pool, steam room and sauna being closed. Clients are not compensated at all for these inconveniences. Gym memberships at around £68 per month.

Women’s changing room is a disaster, truly the worst Nuffield branch I have ever been to. No towel service, a few equipments are found out of shape….

Nuffield Health had offered free one-day passes and I registered for one at my local gym in Ilford. However, when I arrived at the gym, the receptionist stated that they do not accept one-day passes at this branch, despite it being advertised and the booking going through on the Nuffield Health own website! I had convinced two of my brothers to join me, took time off work to avoid peak hours and we had bought new swimming gear for the occasion. The receptionist and the manager stated that there was nothing they could do. No compensation or empathy whatsoever. Instead I was told to make my way to another branch and “try there”. This is completely unacceptable. It is false advertising, misleading customers, damaging the Nuffield Health brand and wasting peoples time. I have been a regular customer of Nuffield Health, using the pool facilities once a month, but this experience has left me extremely disappointed and will advise others against joining this gym.

Honestly, if it wasn't for the pool - I would cancel my membership. Jacuzzi permanently closed, mens swimming costume dryer constantly 'out of order' limited access due to ladies only ! What happened to equality and they increase the price !! IAs a member, I would not recommend this gym unless serious improvements are made.

This gym has gained the reputation of the worst nuffield in the UK and I can see why. The gym is clearly outdated. Various equipment have been faulty for months, there's clearly no urgency to get these repaired. The jacuzzi is no longer running therefore the price cannot be justified. There's a night and day difference between the Ilford branch and Romford branch. If you are looking for gyms in the area you are better off going Puregym as you get far better value and half the equipment isn't faulty! However the positives of this gym are it doesnt get too busy during peak hours, 2 hours free parking and friendly reception staff.

I’m a member of Chigwell Nuffield and I was travelling through Ilford and thought why not give there gym ago It was decent but dirty must say Main thing that has led me to leaving a review was the life guard on duty. I have been told her name is skuma and her customer service skills was shocking to say the least she was very rude towards me and even started sticking fingers up at me which even made me shower up and leave the gym!! I feel like cancelling my membership after being treated with no respect what so ever

Although the gym has 2 hours free parking, and the location is convenient, the gym itself is so bad! It's the worst gym I've ever been too hygiene and equipment wise, I think it's unfair that membership prices are so high, but the quality of the gym is so poor. Equipment is broken half the time, sauna and steam are terrible, and people just leave their equipment lying around. The first thing they should do is give people warnings for leaving equipment lying around. Also, I'm sure they have money to fix things as they are charging over £50 for memberships.

I'm paying £70 a month which is top rated membership of the club and I believe Nuffield health Ilford offering very good service accept club management being lazy to remove the pool hoist from the slow lane... very dangerous for pool users and taken huge spaces... management I have to say blind or lack of health and safety knowledge.. male cleaning team members specially Fatah who is working really so hard on his 60+ well done ✅ thank you for offering nice and clean changing room and always offers best customer service.

Very unprofessional and casual behavior with new comers. Lack basic decency to talk The receptionist and the manager on duty Nikita was very rude and doesn’t know how to deal guests. Booked a one day pass online and they said we don’t do it at this center very rudely. Even before listening the whole scenario and denied straightaway. Put some basic people skills in your team and bring some kind and calm faces to your team

Easily the best gym in East London. Always clean, facilities are amazing, staff are super friendly. Had a lovely sauna, steam swimming and jacuzzi day today. Feel fresh and glowing. Thank you!

What upset me the most was how bad the gym equipment was. I can honestly say the budget gyms in the area have better gym equipment. Topped off by the rude staff here. Other Nuffields in Central London are great. This one is shocking and not worth the price. Avoid getting a membership here

I only come here for water babies with my toddler and have not used the wider facility and unfortunately neither does it attract me to either which is a real shame. The changing room cleanliness and the shower cleanliness is questionable. • Lockers inside are dirty got dirt and hair inside. •Showers tho looks clean have mould on ceiling • floors are dirty; hair floating around. • not enough bins have to search for them. There’s only one nappy bin in the whole changing room which sometimes is not even out.

Today I forgot the padlock for the lockers, I went up to reception to ask for help and they offered me to buy a padlock for 7 pounds. I only needed a padlock for a couple of hours, I certainly didn't need to buy another one. Anyway , I am very disappointed with how the reception staff handled the situation that forced me to go home to get mine. The lack of professionalism of the staff at the entrance is really embarrassing

A bit of an annoying experience. I applied for a 3 day trial and got a code. However, the middle aged Asian lady at the front desk said they only offer it for specific companies. I did reiterate I had a code but was still denied entry.

The Ilford Nuffield is old and needs a full refurbishment. The changing rooms are dirty and smell, the showers are awful and unclean. The sauna never works. Overall not clean! I can’t believe that they can expect members to pay for this! Very poor.

Worth every pound. I was looking for a gym, sauna and swimming pool close to my house. I used to go to David Lloyd Club in Chigwell, but the price is a bit steep and it's also too far. The staff is very welcoming and extremely helpful. If you are looking for a not overcrowded facility with a gym, swimming pool, steam room, sauna ( you also have a small sauna in the female changing room) and jacuzzi, Nuffield Health Ilford would be a good choice.

In this gym miss nikita she is a manager it is very shameful the gym have like her manager very rude and selfish I didn’t know how she come Maniger in this gym all gym if person go the said very warm welcome and she try to people go for this gym I’m sorry for you nikita I’m a member I didn’t what to go ani more

I have to say to date we (myself and my wife) have been very impressed with the gym staff, facilities and membership prices offered, we started out with a free 7day membership pass offered to us through our M&S sparks card, this gave us a great opportunity to try the gym for a week and see if we could make it work around our lifestyle, we decided to join and we’re offered discounted membership which made the gym great value for us! We particularly enjoyed the attentive staff, the gym and pool being quiet at times we visited compared to other gyms we previously joined up to in the area, and the pool being of a nice temperature all of the time. Also the free parking up to 2 hours at next door car park is a plus for this busy central Ilford area.

Very good

Overall a good gym. Small changing room, womens only times made me leave. At least have mens only times to make it equal. Not for me, trying to plan your visits around that.

I’m a swimmer so can’t comment on the gym. Pool is decent enough and club is fairly typical Nuffield really with decent enough facilities alongside bits of shoddy decor here and there. Big problem tho is the Sauna, I honestly have never seen a dirtier sauna. Looking between the slats in the wood is a huge pile up of dust and no doubt mould and germs. I had to walk out and suffice to the steam room as I believe it a health risk in there. Please please I beg give it a deep clean or better still a whole refit would be ideal. Let’s take pride in our facilities.

I put one star to gave comment this gym don't keep maniger the keep bulldog nikiti is selfish

Only the person make problem for this gym is manager miss nikita shame for her and shame for this gym have like her manager