I was here 2 days ago to give my newborn daughter a vaccine and I was positively surprised by the service, education and promptness of the two employees who were in the vaccination section. They were extremely helpful, kept me updated throughout and administered the vaccine as carefully as possible, as well as making us aware of everything. As it is a SUS system, I thought it was out of the ordinary.

I hope that one day the Brazilian who pays taxes and contributes compulsorily to the SUS, INSS and in the career of this pile of rubbish who enters politics; can be respected at least when seeking health care. The service provided by this and other positions is directly proportional to how much we are despised by politicians. It couldn't be worse, time-consuming and with a bunch of incompetent people who don't even care about providing decent service. The exception I make is for the ladies who go from door to door for months trying to do what those at the post ignore; treat your fellow man with respect.! Try going to the clinic in a suit and tie with a politician from M....to see the difference in service, even from the doctors who serve there or pretend to provide care.

(Translated by Google) It's sad because if a human being comes to look for a health center it's because they can't pay or have an insurance, red team a shame the doctor is never there and when he is he sees 2 patients even so when you are in the middle of the consultation he get up to go to the bathroom and make you look like a muggle look, I've already made a complaint to the ombudsman and to deputies and tax collectors. (Original) Nossa triste porque se um ser humano chega a procurar um posto de saúde é porque não tem condições de pagar ou ter um convênio, equipe vermelha uma vergonha o médico nunca tá e quando tá atende 2 pacientes mesmo assim quando vc tá no meio da consulta ele levanta pra ir ao banheiro e te deixa com cara de trouxa olha que já fiz denuncia na ouvidoria e com deputados e vareadores.

I went to the health center for emergency dental care. Dentist Israel Maria CRO14790 simply denied me care. She was rude, didn't evaluate me, looked at my teeth from the reception chair and said I would have to have lunch and they had two forms to include in the system. He told me to come back to the UBS later, that he didn't know who I would look for, what time, and even suggested that I wait until July 12th for the dentist responsible for the blue team to return. I left super nervous, 38 weeks pregnant, she was extremely rude. I reported it to the nurse, she asked the dentist to see me immediately. I returned to the office, and she ordered an x-ray, saying that she told me to come back later, that she didn't understand the complaint. But she didn't instruct me, she didn't give me the order the first time I went to the room and she even asked me why I didn't go to the dentist's appointment, which is protocol for pregnant women. He said he couldn't leave work. The health professional Istael said it was simply my fault and that I was trying to screw the dentists. In an arrogant, arrogant and threatening tone. I left the office and went to complain, she simply entered the board room, said that she would only accept me speaking in front of her, coercing me and also saying that she would call her lawyer. Me, pregnant, 38 weeks, tooth broken and in pain, having to go through all of this. I was nervous and extremely upset. But the angels in the unit simply protected me from her because she wanted to confront me, they kept me very safe in a separate room, and they didn't let her do me any harm. And the best part, they didn't let me be seen by this professional with no empathy and completely unprepared for the service. They solved my problem with another wonderful professional. But this professional is not capable of caring for people.

Uninformed team. On May 6th, the day of the vaccination campaign, I was one of the first to arrive at the location and informed that I would be vaccinated against the bi-valent vaccine and my 4-year-old son against the flu and COVID. The employee informed that the bi-valent woman was over 60 years old or had a comorbidity. I informed him that it was not on the PBH website and even in an article in the newspaper and on TV. She is reluctant, saying that the information is false and calls a second employee to confirm the information from the first. I inform you that Bi-valente has been free for those over 18 years of age since the 2nd and I ask what would be the reason for them to work on Saturday? If not, would it be because of a vaccination campaign? At this moment a third employee arrives who, when in doubt, calls a fourth who looks for a sheet of paper and confirms that it is released. As for the vaccination of a 4-year-old child who was in a different room than the adults, it simply took 40 minutes to make the "preparations" to call him. The adult COVID number had already exceeded 14 people. Another detail. Does it operate on normal days until 5pm? Why are doors and windows closed at least 15 minutes in advance? The meningitis vaccination on 04/23 was another chaos. Get the password and the employees were talking and a mother with a child in the stroller had the password 10 and had already been waiting for 1h:20m. I was 19? Have I been vaccinated? Not because unlike them I needed to work. It's sad to know that they must be gazetted and cannot be dismissed due to incompetence.

(Translated by Google) Negligence to pass on information, I went to the nearest place after being bitten by a dog, and the nurse refused to attend to me, a vaccine technician did not want to give me any information about what to do in case of a bite, total neglect, total carelessness with the information. (Original) Negligência em passar informações, me desloquei até o local mais próximo após ser mordido por um cachorro, e a enfermeira se recusou a me atender, uma técnica da vacina não quis me passar nenhuma informação sobre o que fazer em caso de mordida,total descaso,total desmazelo c a informação.

(Translated by Google) The service at this place is horrible... Employees who work there have a bad attitude towards patients, they think they are doing us a favor, these mares... (Original) Atendimento desse lugar é horrível... Funcionários que trabalham lá tem má vontade com os pacientes, pensam que estão fazendo favor pra gente, essas Éguas...

(Translated by Google) MY MOTHER WENT TO TAKE MY 12-YEAR-OLD SON TO VACCINATE WITH A BABY IN HER HER, THE VACCINE LADY DID NOT ATTEND BECAUSE ACCORDING TO SHE WAS LEAVING FOR LUNCH SHE WAS STILL INSIDE THE VACCINE ROOM. WHEN I CALLED A BOY HE INFORMED THAT THEY DO NOT CLOSE FOR LUNCH, IT IS ABSURD A PERSON IN THE HEALTH AREA TO LEAVE AN ELDERLY GIRL WITH A BABY IN THE HOT SUN TO WAIT AN HOUR IN STAND, LACK OF INFORMATION AND INHUMANITY. (Original) MINHA MAE FOI LEVAR MEU FILHO DE 12 ANOS PARA VACINAR COM UM BEBE NO COLO, A MOÇA DA VACINA NAO QUIS ATENDER POIS SEGUNDO ELA ESTAVA SAINDO PARA O ALMOÇO SENDO QUE ELA AINDA ESTAVA DENTRO DA SALA DA VACINA. QUANDO LIGUEI UM RAPAZ INFORMOU QUE NAO FECHAVA PARA O ALMOÇO, ABSURDO UMA PESSOA DA AREA DA SAUDE DEIXAR UMA IDOSA COM UM BEBE NO COLO NO SOL QUENTE ESPERAR UMA HORA EM PE ,FALTA DE INFORMAÇAO E DESUMANO.

This is the first time that I am using the service at this Health Center. Changing dressings. I am very satisfied with the service. Super helpful and polite service team.

Organized health center and quick service. Service at this health center is usually faster than at Unimed.

Impeccable service! I especially congratulate Carla for her mastery in dealing with childhood vaccines, and the supervisor (who unfortunately didn't know her name) for her kind attention; My daughter, who is immunocompromised, was treated today and on other vaccination occasions with great consideration and care. I congratulate Elayne and Marilene for their home support, which is incredibly professional! You dignify public service, I express my gratitude! Wonderful health center!

(Translated by Google) Dear Sirs, I inform you that the purpose of this announcement is only to show opportunities for improvement in a system (SUS) that must be thought of in favor of those who use it. Today I was at CS Barreiro (CS Carlos Renato) in its new facility and a few points caught my attention that I will raise here. The first question refers to the size of the consultation rooms: the room where appointments are made for consultations or reception is large enough for their chairs to remain unoccupied most of the time, while the room where consultations are given such as Pharmacy, Vaccination and Laboratory exams is four times smaller, causing turmoil and dissatisfaction on the part of those who attend; I think it's a management problem since, after entering the reserved service environment, the facilities are spacious, comfortable and adequate, it seems to me that employees were prioritized to the detriment of taxpayers. Another observance concerns the criteria adopted for priority or normal assistance. When I was there, I realized that criteria other than Age, Urgency and Order of arrival are adopted (explain the logic for someone young, without symptoms of urgency and with a normal number 14 file to be seen twenty minutes before someone who is a priority, 72 years old, Insulin dependent with Cala Equine Syndrome recovering from lumbar surgery and admission form 9 to be seen fifteen minutes later after waiting almost two hours.As previously reported, gentlemen, this is not a complaint, but rather, reporting opportunities for improvement. (Original) Prezado Srs, adianto-lhes que o objetivo deste comunicado é só mostrar oportunidades de melhoria num sistema (SUS) que deve ser pensado em prol de quem o frequenta. Estive hoje no CS Barreiro (CS Carlos Renato) em sua nova instalação e chamou-me atenção alguns pontos que levantarei aqui. O primeiro questionamento refere-se ao tamanho das salas de atendimento: a sala onde os atendimentos para consultas ou acolhimento é grande o suficiente para que suas cadeiras permaneçam a maioria do tempo sem serem ocupadas enquanto que a sala onde se dá atendimentos como Farmácia, Vacinação e Exames laboratoriais é quatro vêzez menor, ocasionando tumultos e descontentamento por parte de quem a frequenta; penso ser problema de gestão já que, após adentrar-se o ambiente de atendimento reservado, as instalações são amplas, confortáveis e adequadas, parecendo-me que foram priorizados os funcionários em detrimento dos contribuintes. Outra observância é quanto aos critérios adotados para atendimentos prioritários ou normais. Nas vezes em que lá estive percebi que critérios outros são adotados que não Idade, Urgência e Ordem de chegada (expliquem- a lógica para alguém jovem, sem sintomas de urgência e com ficha normal número 14 ser atendido vinte minutos ante de alguém prioritário, 72 anos, Insulino dependente com Síndrome de Cala Equina em recuperação de ciruirgia lombar e ficha de acolhimento 9 ser atendido quinze minutos depois após quase duas horas aguardando. Como relatado anteriormente Srs. não trata-se de uma reclamação mas sim, relatar oportunidades de melhoria.

(Translated by Google) My mother went to vaccinate and they didn't vaccinate her, she came and showed that according to the city hall calendar, only 4 months later for her age group is enough for the booster dose. The post employee insisted - even seeing the official information on the city hall website - that my mother could only vaccinate on February 5th. And that if she wanted to vaccinate, she should come in and “run the baiana”. This is nonsense. (Original) Minha mãe foi vacinar e não a vacinaram, ela veio e mostrou que segundo o calendário da prefeitura somente 4 meses depois para o grupo da idade dela já é o suficiente para a dose de reforço. A funcionária do posto insistiu - mesmo vendo as informações oficiais do site da prefeitura - que minha mãe só poderia vacinar em 5 de fevereiro. E que se ela quisesse vacinar ela que entrasse e “rodasse a baiana”. Isto é um absurdo.

(Translated by Google) A bad service, you arrive at the reception, they keep answering you badly and repeating all the time that it will take a long time, after three hours I went to ask at the reception why it was taking so long, the other employee came with all the rudeness saying she didn't know. They treat you like bad, with superior air. This needs to change, there are a lot of people who need to work, if they don't have the patience, give opportunity to those who have education. They need training and empathy. (Original) Um péssimo atendimento , você chega na recepção ficam te respondendo mal e repetindo o tempo todo que vai demorar muito, depois de três horas fui perguntar na recepção porque estava demorando , a outra funcionária veio com toda Grosseria dizendo que não sabia . Te tratam como mal , com ar superior. Isso precisa mudar , tem muita gente precisando trabalhar , se não tem paciência dê oportunidade pra quem tem educação . Precisam de treinamento e empatia.

I've never seen a place as disorganized as this one, no one ever knows anything. I went with my 9-month-old baby born prematurely because she had a fever and red spots on her body on 27-01-24, I was very well looked after by Dr João Pedro and he sent me to Upa Barreiro due to the suspected dengue fever protocol. I stayed at Upa Barreiro for 3 hours, they did a blood count and dengue test. I received the blood count results after 2 hours but the dengue result would be sent to the clinic on Monday. Today, when they arrived at the clinic, they found nothing related to the exam and wanted to do the entire procedure again. In other words, giving the baby needles again. Supervisor Eliana said through the receptionist that she would get back to her but did not set a date. Learn to work and be more organized.

(Translated by Google) Easy access, good people attending and a little crowded with people waiting to be served! (Original) Fácil acesso, boas pessoas atendendo e um pouco cheio de pessoas aguardando ser atendido!

(Translated by Google) My son went to the post at 1:30 pm, with a lot of cough, body pain, he did the non-reactive COVID test, there were 3 doctors in the sector and just because he was from the blue team, he arrived and was called at the office and had to leave because he was from another team, he left there at 16:30 without care, and it was necessary to self-medicate. It's absurd, I work in the health area, if you don't want to work, you want to. . (Original) Meu filho foi ao posto as 13:30, com muita tosse , dor corpo, fez o teste de COVID não reagente, tinha 3 médicos no setor e só porque ele era da equipe azul , ele chegou e ser chamado no consultório e teve que sair porque era de outra equipe, saiu de lá as 16:30 sem atendimento, sendo necessário auto medicar.um absurdo, trabalho na área de saúde , se não quer trabalhar tem quer quer.amanhã estou de plantão, na quinta vou lá procurar a gerente.

(Translated by Google) I was afraid of the evaluations, but I arrived feeling bad, I asked for a disposable cup at the reception and I got it, my son was attended as soon as we arrived and Dr Alexandre was very attentive and professional. Note 10 for this health center (Original) Fui com medo das avaliações,mas cheguei me sentindo mal ,pedi um copo descartável na recepção e ganhei,meu filho foi atendido logo que chegamos e o Dr Alexandre foi muito atencioso e profissional. Nota 10 para este centro de saúde

(Translated by Google) There are some employees who are really nice. Some things are good but some things are bad. There are times when the employees didn't know how to solve your problem. And apart from that with the PBH, SUS has a lot of unnecessary bureaucracy and just to go through the treatment of people. (Original) Tem umas funcionária que são bacanas demais. Em algumas coisas é bom mas outras são ruim. Tem hora q os funcionários não sabiam resolver o seu problema. E fora que com o PBH, SUS tem muita burocracia desnecessária e só pra atravessar o tratamento das pessoas .

(Translated by Google) It's a cost for someone to answer the phone in this shit, especially if it's close to lunch time. If they don't close for lunch, let someone be responsible for answering the calls then. Most of the employees at this post have no education, they don't explain anything well, they provide the wrong collection materials, they don't want to work. (Original) É um custo pra alguém atender telefone nessa merd4, principalmente se tiver próximo ao horário de almoço. Se não fecham pra almoço, que fique alguém responsável por atender as ligações então. Maioria dos funcionários desse posto não tem a mínima educação, não explicam nada direito, fornecem materiais de coleta errado, n tem vontade de trabalhar.

1 star because there is no zero option. I waited STANDING for 2 and a half hours in a line for the vaccine that had 6 PEOPLE in front of me. An absurdity that repeats itself and nothing changes. Nobody supervises? And I still left without taking the Meningitis vaccine because I DIDN'T HAVE IT and it won't arrive either, because according to the attendant, the campaign that was running until TODAY has ended, in other words, it had to be available. ABSURD. LACK OF RESPECT towards the population of Barreiro. IT'S NOT FREE, WE PAY TAX.

Bad. Attentive attendants. Nurses who did the Covid test were very kind. Dr. Carol who started the service, besides being attentive, polite and professional, was very kind to my granddaughter. However, she was forced to pass the procedure on to the uncompensated and rude doctor at office 08. This doctor verbally attacked her co-worker. He was rude, unethical, rude and disrespectful to the Doctor and my granddaughter. The unprepared and dirty doctor. He attacked his colleague in front of the patient. This doctor was not dressed appropriately for work, his beard was unshaven, his clothes looked dirty. It's sad to go through so much embarrassment and know that this issue will be forgotten. No action will be taken.